We hired North Shore Electric to design and install a gutter and downspout de-icing system. Despite…read morethe system being powered on, the downspouts freeze solid, water backs up, and ice pools at the base--creating a serious safety hazard. We raised this issue last winter and again this year, and each time our concerns were dismissed, with blame placed on us despite the system being turned on well in advance of freezing conditions. We are now being told that their 10-year "warranty" only covers the cable itself, not evaluating whether the system is functioning properly or was correctly designed. In other words, if the system fails to do its basic job, we still have to pay them just to tell us why. What is the point of a warranty if the company refuses to stand behind system performance or take responsibility for obvious design failures? Between the unsafe conditions, refusal to investigate without charging high fees, and repeated deflection, this experience has been extremely disappointing. We would not recommend this company. It's clear that once they receive their nearly $5,000 payment, customer support ends.

Honest work, amazing service, very efficient. Definitely will be using them moving forward.read more

I found Chris via Yelp when I had a wall that start buzzing when I turned on a light switch,…read morecoupled with a three way switch that wasn't behaving normally anymore. No one I knew had any recommendations, so I contacted a few electricians on Yelp because I didn't know where to start. He responded quickly and was EXTREMELY helpful, talking to me on several calls to give an estimate and initial troubleshooting ideas, including suggestions for what to tell my building's engineer in case I opted to have the engineer try to fix it first. He had me send photos of my electrical panel and he mentioned the brand of breakers I had (Challenger) are known to be problematic and hazardous, so he suggested that I have them swapped out when I have the lightswitch fixed. He said my building engineer could probably do it if I preferred that, which would be less expensive. Because my building just changed maintenance/engineering companies earlier this year and I don't really know or trust the new engineer yet, I wanted to have an electrician do this to make sure it was done correctly. I was impressed by his Yelp reviews, Angie's List reviews, and BBB rating, so I hired him. Chris was super easy to work with to schedule the appointment, and he gave me a 2 hour window for when he'd arrive (and as it approached, he called/texted to update me on a more exact ETA). I ended up having him replace all my breakers, and he also replaced the three light switches that were faulty. He also swapped out my hardwired smoke detector, since my old one was past its prime. I pre-purchased the breakers and detector since I had a few days' lead time, so he only charged me for the switches and his time (which was spot-on with the estimate he gave me over the phone). He also went up on my roof when he saw the breaker for my AC unit seemed to not make sense for the size of my apartment, and sure enough it was not what the AC unit sticker said it should be. So he replaced that one with the correct amperage, which reduces the strain on the AC Unit (so it doesn't get damaged) and reduces the risk of a fire. He also found some problems with my building's roof and some building wiring that was exposed up there, which he photographed and sent to me so I could pass it along to the board and management company for them to handle. Chris is a super nice guy, and he was great at explaining what was wrong and what needed to be fixed without upselling me. I'm someone who stresses out about anything home maintenance because I'm terrified of something going tragically wrong, so I appreciated the info he shared. I've already recommended him to my neighbors in our building's facebook group, and I will definitely hire him again for any other electrical work I may need. (I may eventually get my life together and replace some ceiling light fixtures and install a fan. While in theory I could do it myself, I'd rather not accidentally electrocute myself. Plumbing and electric are the two things I don't mess around with, even for simple fixes).

Chris is very experienced and knowledgeable. Highly recommended for even the most complicated…read moreelectrical problems

Got a 40 amp cable and circuit for a new Induction oven. Quick and professional. Scheduling was…read moreeasy. Would definitely recommend

I've used T and D twice for general household electrical work. On time, diligent, friendly, clean,…read moreefficient, and fairly priced. In both cases the technician was able to answer questions unrelated to the work I ordered, in some cases making minor adjustments to the polarity of outlets and tightening up part of a vintage light fixture. Highly recommend!

We chose Lucas because of his 5-star Yelp reviews, and they don't lie. My 1960's era house and…read moresome questionable work in the past combined to throw a few serious curveballs his way, and he was unfazed and handled them with patience and expertise. Connected a Jackery solar generator with Smart Transfer Switch to our circuit breaker. Maggie is a pleasure, as well. We appreciated her communication and flexibility with scheduling. 10/10

Amazing experience with them. Helped with the Comed rebate for installing a charger and moved their…read moreschedule around to fit me in so I could get the rebate in time. Couldn't recommend them enough.

I recently had Ben & Josh out to replace 2 main panels and install an EV charger. It was a big…read moreproject and took 2 full days. From the estimate, scheduling, installation and clean up I could not have had a better experience. Being such a large project I thought the pricing was fair as well. There was a surprise, but Ben & Josh moved through that and were very professional in every way. I would absolutely recommend Scott Nelson Electric to anyone. It was a pleasure working with them. Thank you so much--C&P

Scott Nelson Electric did an outstanding job upgrading our outdated electric panel and resolving a…read morewiring issue we were experiencing. From start to finish, they were professional, knowledgeable, and genuinely courteous. They took the time to walk us through every step of the process, answered all of our questions clearly, and made sure we understood the work being done. They also went above and beyond to accommodate our schedule when we couldn't plan the service right away; especially impressive considering how busy they are. The work was completed efficiently and with great attention to detail, and they left our home spotless. The price was very reasonable, especially the level of detail they provided. We're very grateful for their excellent service. Highly recommend!

I needed an updated outlet for an electric range for my home and Tony Wilburn came out to do an…read moreassessment and estimate. I would highly recommend. He was on time, professional, and efficient. It's a small thing but I also really appreciate how he had shoe covers on. The overall process took about 90 minutes for a 2 flat apartment (2 units). I appreciate Tony's transparency, ability to explain what's going on, and friendly attitude. They also gave a few options based on my priority of things to get done. It didn't feel like he was trying to gouge me or upsell problems, which I appreciate. I also like how Arnold's is overall pretty tech friendly in terms of communication and scheduling. I had trouble trying to figure out how to reschedule and needed to call, but not too bad. They had an AI scheduler/customer service that was honestly a bit hard to work with for rescheduling but pretty cool to see it implemented. I had to call a few times to speak with a person to reschedule/cancel an appointment time.

I received an estimate from the Arnold technician saying that swapping out eight switches could…read moretake most of the work day and the cost would be $1447. Not being an electrician I had no idea how long it would take. It took less than 90 minutes. The company refused to charge me anything less than $1447 which works out to more than $900 an hour.

Recently we moved into our new house (99 years old). We needed checks of existing power outlets,…read morereplacement of several ceiling fixtures (including some light/fan combos), replacement of outdated gfci outlets, update of incorrectly weird power outlets (neutral/ground messed up) etc. Hank from Current Electric did an outstanding job, did all the jobs we asked for and consulted us on all the little thins a 99 year old house requires to stay up to date. We couldn't be happier. We look forward to seeing him soon again, as we plan some additional electrical work for our attic (better light) and a 220V conduit/power outlet for my woodworking hobby. We might add as well a surge protector - recommended by Hank - to the main electrical panel to keep the house in good shape for the coming years.

Have used this company twice & was extremely pleased. Had 5 light fixtures replaced today. Dylan…read morewas thorough, cared about the end result & cleaned up after himself. Was kind, professional & did a wonderful job.

I had electricity problems in the house where only some areas of house had power, majority of house…read moredid not have power. This was on a weekend too. I found Howard through Yelp, and he was available and at once agreed to show up. He came, analyzed the situation, and figured out the root cause. There was some lack of information on my end regarding wiring layouts in my house, but he figured it out by himself. Then he went on to fix the problem. While he was fixing the root cause, he also pointed out what was the issue in depth, what caused the outage, etc. He's a great guy with 40+ years of experience in this field. He claims to have done big projects as well. His experience was evident in the work he did and the way he approached the problem. I would highly recommend him if you are considering an electrician for your issues.

We contacted Howard after buying a new home with some electrical issues. He went through the…read moreinspection report with us and explained all the findings and what needed fixing. He was quick and responsive and very professional. He did great work and explained everything he was doing. We will definitely be contacting him for any future electrical work and would highly recommend him.

After months of being ghosted or overquoted by other electricians in Chicago, finding Highlights…read moreChicago was a total game-changer. I needed several installs pendant lights, a ceiling fan, and vanity lights but most companies either dragged their feet on quotes or gave me "I don't want to do this" pricing. One competitor, Mr. Mighty Electric, quoted me 3x the rate and charged a trip fee just to look at the place! Boz (the owner) was a true professional from the start. He came out for a walkthrough the same week I called, took detailed notes, and was incredibly respectful (he even took his shoes off without being asked). He promised a quote the next day and delivered a very reasonable, detailed estimate. On installation day, Boz arrived on time with three workers, gave them a clear game plan, and specifically instructed them to minimize wall damage to save me from extra painting. The crew was fantastic they checked in with me on heights for the fan and pendants before finalizing anything. They worked for 8 hours and the result was outstanding. I was so happy with the quality that I tipped the whole crew. If you want fair pricing and high quality work, call Highlights. I'll be using them for every future project!

Highlights Chicago exceeded my expectations. They were…read moreresponsive, thorough and did what they said they were going to do. I don't reside in Chicago where I have property so communication was essential. Highlights Chicago was quick and effective in responding to my inquiries and issues. Boz patiently answered my many questions. Each phase of the job was videotaped to show me their progress. (Electrical panel replaced for six unit apartment building) It should be noted that this was no small job. I couldn't help but notice how they cleaned the work area at the end of each day. Hopefully, I won't need such a big job in the future. Just knowing that I have such a remarkable company to rely on, Highlights Chicago will certainly get my repeat business, big or small.

Reached out twice to hire them. They confirmed a time the second time, but no one showed up and…read morethere was no communication afterward.

Dion is great - quick response time and reasonably priced. He addressed the problem and did not try…read moreto up-sell me. He is now my go-to electrician!