We just moved to the area and bought a house. We had an issue with our AC thermostat on a 90…read moredegree day. I called Summers after being told by a couple other places they could help me in 3 days. The next 3 days we're going to be in the 90's. Summers said they could come out that day! They figured out the problem and did a temporary fix so we could get AC over the weekend and came back on Monday with the part needed to fix the furnace (prior owners HVAC guys did some ridiculous wiring that caused the issue). We also had them come back and replace 2 outside faucets and a leak in our ceiling from the water supply. Everything works great! They were on time or called to let me know they were running behind. I recommend Summers!

Called them for a relatively minor issue that I wasn't comfortable doing myself and they came out…read morethe same day. Resolved it and were on their way in under an hour. Will definitely use them again.

Replaced my water heater at a reasonable price. Explained everything to me. We're in and out…read morequickly. Cleaned up. Exceeded my expectations. Would recommend.

From the owner: We have served the Bloomington, Normal, and surrounding areas residential clients for over 25…read moreyears, providing top-notch plumbing services, including sump pump replacements, drain and sewer cleaning, excavation, and light remodels. As a family-owned and operated company, we are committed to delivering reasonable, reliable, honest, and professional service to all our clients. When we come to repair your plumbing issues, we address the root cause of the problem. We are not pushy salesmen selling you something you don't need, and we offer competitive pricing, guarantee, and honest work. Our clients can call us about the warranties we offer. Call 309-262-8808 today and see what we can do for you!

Worst nightmare,your furnace goes out in the middle of the night on a weekend! Called Plumb Crazy…read moreand they had someone here within an hour on Saturday morning. The guy had to find a supply house thst would get him the part . He drove all the way to Peoria and back,installed the new blower motor, and had us heating by 1pm. I highly recommend Plumb Crazy and the great tech they sent!!!!A+++++

They helped my mother-in-law with a clogged drain line in the floor of her basement line, fixed it…read morein flash. I recommend them.

They gave me a quote of $1800 to $2000 to install my Tesla charger next to the breaker box in my…read moregarage. The breaker was already installed, I was supplying the charger, they were only supplying the labor. When I had the same charger in my previous home it was done for $150 dollars labor and $53 for supplies (in that instant I didn't have a breaker to be used) it took that electrician less than a hour to complete the job. Be very weary of this outfit. I gave them one star as none is not available.

They dm'd me via YELP after a sent a request to a different plumber (I thought I was just doing the…read moreone, YELP sent it to FIVE plumbers). When i didn't respond they followed up a couple of days, then waited. They were willing to come out for an estimate on Monday, but I wasn't available. scheduled for Wed. Dustin reviewed what I needed (answering all my questions) , but did not have the parts on his truck. We agreed on a price and that he would come back the next day. Apparently the next day they ran into unexpected issues on the job before me. Let me know and we rescheduled for Friday. Job was done promptly first thing in the morning. Quick and efficient - cleand the area up completely. Workers were all very pleasant and knowledgeable. The delays dropped them from a 5 star rating.

Appreciate W.M. Masters' reply, but need to fact check a few things. I never denied…read morethere was a leak, refrigerant needed to be added to the system. So, there's a small leak somewhere. That's when I told him I would try to get another year or two out of the coil. Never blamed him for causing another leak, just asked him to be careful handling the tubes because we don't want another leak. Only reason I'm posting this review is because of the a-coil rust. Like you said, I was there when he removed the access panel. I saw no rust anywhere on the coil. He said he noticed the rust. Well if he did, he didn't say anything about it. If it was rusted as shown in the pictures, nobody would have attempted to do a leak test. You would have said your a-coil is shot and needs replaced. Again, never brought it up. Also, never saw you wipe the sprayed liquid off the coil, you just put back on the access cover. All I know is the front of our a-coil is seriously corroded, only the part that was sprayed. Everywhere else on the coil looks new. I wasn't expecting anything out of this posting other than to share my experience with others so they can make an informed decision when looking to hire a company. They certainly can believe what they want. I hold no bad feelings toward W.M. Masters. Cory is a nice young man, and was very respectful. I probably made him nervous following him around like a shadow. Guess I would be too. It's just that we got burnt before by a company charging for work never done. Just wish that the coil was rinsed off of that leak spray before replacing the access panel. Looks like we'll be replacing our AC system sooner than we originally thought.

Awful, awful, awful. Spent $7000.00 on a tankless hot water heater and return plumbing. Although…read morethe initial install was fine, they did not go over how to turn up the hot water. My wife and I had to crank the hot water heater all the way up just to get a reasonable level of heat. The install tech said everything I needed to adjust the heat level was in the documentation. IT WAS NOT. I went to Wm. Masters to tell them that I needed help/instructions on how to get the heat over 120 degrees. They told me that I would be charged a service call for any help I needed after the technician left. I wish I could pull the whole unit out and go to someone else. These guys do the absolute minimum to install and get out of your house. I will never use them again.

Platinum Plumbing was unable to do what I needed and wanted, but Ethan was one of the most thorough…read moreand knowledgeable professionals I have ever dealt with. I would highly recommend Platinum Plumbing, and would not hesitate to call them again, myself,

Best plumbers you'll find in Bloomington! We always request Ethan. He is a top notch person and…read morealways gives us a great explanation of the work needed and offers us options for the work.

One of our toilets wouldn't work and while my husband can typically replace the toilet guts, he'd…read morejust had surgery and wasn't able. Top it off that it was the day after Christmas and we had a guest coming to stay who would need that bathroom. When I called JKE and asked if I they could come that day, they immediately said yes! JKE Plumbing came later that morning and fixed it right away. He also fixed the water shut off because it wouldn't turn for us. He has also worked on our AC unit a couple times! Great customer service! Honest guy! Thanks, JKE!! We highly recommend you!

Rich Heating‑Cooling and Plumbing installed a Trane furnace in my custom home in 2021 (warranty…read morethrough 2031). Recently the furnace circuit board began failing -- two separate, qualified HVAC technicians confirmed the diagnosis. I have called Rich multiple times since mid‑October requesting that the service manager call me to arrange a warranty replacement. Each call resulted in the office taking my contact info but no callbacks, no follow‑up, and no appointment. I contacted local suppliers and Trane; parts are dealer‑only and the unit is still under warranty, so the installer needs to act. With freezing weather coming, their lack of communication and failure to honor warranty responsibility is putting my home and pipes at risk. I expect prompt contact and a scheduled warranty repair. If you value responsiveness and warranty support, be cautious. Update. I received a call back finally. I was told I had to pay the expensive service labor then Jacob hung up on me.

Poor quality work, and relies on home owner to be familiar with code and finish their installs.read more