My Subaru died half way between Albuquerque and Santa Fe. Pete's Auto care (also awesome people)…read morerecommended Macy's towing. George was there in less than an hour. We are already at the mechanic's shop before 11 am. George was efficient and personable and professional. And they make great beef jerky!!! I can't wait to try their hot Cheeto flavor! Thank you for the rescue. Also very reasonably priced.

My Tesla got a flat while in Albuquerque, called Tesla roadside assistance at 1pm mst, who then…read morecontracted Macy's towing, Macy's quoted the Tesla agent a truck was available right away and it would be 15 minutes for the tow to arrive, a service appointment was booked given the time frame the agent was quoted at the same time they booked the tow, I was listed as a will wait for tire service which was to be done the same business day, after waiting several hours, the less than stellar tow driver finally contacted me at 4:30pm stating he would be ready to pick up my car in 45 minutes he had just woke up from a nap and seen that he had to tow me but still needed to eat something first, when he arrived he seemed under the influence asking if I still wanted a tow and babbling on, at this point the service center was closed causing me to be stranded until the next afternoon for what was to be a same day service. Would not recommend Macy's towing to my worst enemy. The hour and a half worth of sentry mode footage I recorded of him sitting in the tesla lot after dropping my vehicle sure makes him and macy's tow company look some kind of way.

You know it's never a good situation when suddenly your car refused to start. I was stressed out…read moreand in a total shit moment when a used car that I bought suddenly decided not to start up again after it was working until the time I parked at a parking lot of a shop in center city ABQ. I called the car fixing company that I trusted (thanks to C&S Automotive) and after asking me some questions about what I could do for my car to see if it would start (it would not!), they recommended I get my car towed to their shop so they could help take a look....an that's when I looked up on Yelp and called InterCity Towing company. The operator was very kind and understanding. They took the time to politely answer the call, get some information (car type, pickup and drop off places) and give some estimates on what it might cost (REALLY reasonable by the way)...and time it would take to dispatch the towing truck to the place I got stucked (less than 30 min away by the way!). Before 30 minutes passed, Rusty showed up all smiley and friendly. He was quick to determine how to get my car out of the parking lot...let me be a kid to even play with his truck to up and tow my car onto his truck a bit..and poof..we were on the way to my preferred carshop. He was friendly (I learned he has been driving/towing for the past 17 years!!...and talked about some towing drives that he had to make interstate to Florida, etc, too...dang what a life!!!) and genuine and I was very happy I picked InterCity Towing and thankful that I had Rusty who was totally a sweetheart guy to help make me feel like my car situation was well taken care of. At the drop off, he also helped talk to my car shop and pointed out some issues he saw with my car in case the car shop could see if there was a problem with it, too. Thank you!...I'm very thankful for Rusty's service and kindness! Thank you! I hope I never get to be in a towing situation again...but if in an unfortunate situation that I needed my car to be towed again in greater ABQ area, Inter City will be my one and only one choice again!

We have been using intercity here at Dispatch Wrecker Service for a few years now and it has been…read morenothing but pronominal service. The services they provide are top tier and we are very happy to have such good company for all of our towing needs.

This company is very unprofessional. They arrived to tow our company truck after being t-boned in…read morean intersection. Their truck had not markings of what company it was and when we asked the driver where we would be able to find our vehicle he just said ask the cop (twice). Then when we recovered our vehicle to find that they had swept up all the glass and trash and dumped it into the front seat of our vehicle. This is unacceptable and we reached out to see about them paying for the cleaning bill and had no response.

The building and the lot were clean and well organized. The owner was straight forward and…read moreaccommodating. My car was towed from the scene of an accident and he was honest and pleasant to do business with. I highly recommend this company.

Great communication, professional, got my car going again! Great service! Would definitely use…read moreShelp's again.

We had a great service technician who was extremely helpful and professional from start to finish…read more He was very attentive and efficient during the entire process. Lawerence from Shelp, we really appreciate you. You really did save the day!

Driver showed up right on time. Explained what I needed to know. Friendly. I'd call them again when…read moreI need a tow.

My fiance had a tire blow on the freeway. He called this company requesting a tow and was told they…read morewould arrive in 20-25 minutes. 50 minutes later he called back because the tow truck had yet to show up, and he wanted to know if they were still on their way. He was told that they were already heading towards him. He did not call another tow company because at this point he was told again that the driver was on the way, and he didn't want to have another company show up at the same time. 10 minutes later the driver called to ask his location. This is concerning because the driver should have had the location initially. After the driver got the location he showed up 30 minutes later. My fiance was waiting on the side of i40 for an hour and a half before the driver showed up. This was a complete failure on the company. Whether the driver wasn't dispatched after the initial call, or what the issue was on the company's side, a customer should not be left on the side of the freeway for that long. When I called to let the owner know what had happened and to try to get an explanation as to why it happened, I was spoken to extremely disrespectfully and told "you could've just called someone else" "you're just calling to complain" and other comments along the lines of that. I asked if there was any way we could receive any type of compensation for the wait and I was told, "other companies charge more so why would I refund you?" Which I then explained that telling someone a completely wrong time to expect a driver, not calling to update the customer if there is a delay, and having the customer wait an additional hour from what they expected to wait is not acceptable. The owner then repeated that he will not be giving any type of compensation, told me I just called to complain, and hung up. I understand that my fiance could've called a different company after the wait, but he was trying to give them a chance to complete the job, especially since he was told a driver was already on the way. The whole situation from beginning to end was handled extremely unprofessionally and I would NOT recommend this company to anyone. After further investigation, someone who called a different company, as the owner told me I should've done, was charged a cancellation fee. Also, the owner has responded extremely unprofessionally, and in a pompous manner, to other reviewers that had similar issues. This company is just bad news through and through.

Valdez fucked over my friend by locking her keys in her car and then not opening it back up- she…read morepaid for the towing and also has had to pay for a rental car for over a week. Will never use this place again. Apparently they also double-charged her. Terible service if something actually goes wrong- even though they actually created the problem. Sketchy. She has been unable to go to work and is emotional distress this week because of them ignoring her. Take accountability for your mistakes and don't make your client pay.

Referred to Imperial Towing through my insurance company for road side assistance for a dead…read morebattery. Every encounter from the 1st phone call to report the issue to completion was suburb. Convenient text messaging on progress to the scene. From time of call until help arrived was less than 30 minutes. Once on scene the driver was knowledgeable, polite and quick. I have never experienced this level of professionalism from a towing company. They will definitely be my go-to road side assistance company from now on. K. Thomas Date of service 2-3-2025

STATEWIDE CAME TO MY RESCUE!!! On Sept 8, 2022, I was…read morestranded with two flats, and one spare, so I called my insurance company to find me a tow. Oh they got me to their tow department real quick. It's a service I pay for. Two hours after my call, to USAA, nothing, no tow, no call, not even a text. Frustrated, i, decided to call local tow companies on my own. Took StateWide less than 45 minutes to travel across Albuquerque, over to Bernalillo to save us. Not that I plan on getting another tow anytime soon, but I feel comfortable knowing, I now have Statewide on my emergency contact list. I can just submit my receipt to the insurance company and forgo the 3rd party and the wait time. THANK YOU STATEWIDE TOWING, you really did save us!

Contacted Sergio early in the morning for a quote. He quickly responded and he's very well priced…read morecompared to others (I had contacted several other places before deciding on statewide towing). Called him back later the same day and he was able to get my car to me by the quoted eta which was very fast given how busy he was! Very pleased with the service I received and will keep this place in mind for the future.