We have used this company several times and service has always been great. We recently booked round trip service from our home to Logan and back again. On our way home, Melissa stopped answering our texts and left us deserted without a ride home. After attempting to contact her until *3AM* we hired an Uber to take us home. She has not answered any of my messages and has not issued a refund for our fully paid reservation. I will never book her company again and if you do, you might want to have a backup plan. Class Act? Hardly. read more

I recently reserved a one-way ride from Andover to Logan. I paid using credit card. I was charged one time $90 for the trip but upon checking my credit card statement I noticed a second charge of $170, for a total of $260. I called and spoke with Melissa multiple times. She said she would credit it and I should wait. Then more recently said she would put a check in the mail that still hasn't arrived, two weeks later. This after following up many times and considerable effort on my end to get this resolved. I would not recommend. read more

it is unfortunate things have changed with Melissa and Class Act Limo. I used her service for years and was very pleased. However, the last 3 times I have used her, she haa fraudulently charged my credit card with over $2200 charges. I contacted her right away and she gave me some excuses and said she would credit me. She never did even after numerous texts, she refused to acknowledge and respond. Luckily my credit card co agreed she indeed made these multiple fraudulent charges. I would warn anyone to stay away from this company and report any fraudulent dealings. Beware. Do not use this company. read more

Use this company at your own peril. They don't show up, take your money, and then tell you they did. You've been warned... Read through all the reviews. There are way too many instances of people being stranded and Melissa not refunding their money, not to mention the bind she leaves you and your party in. Looking for an apology, forget it, looking for your money back, forget it, looking for you to believe in them as a business worth using, 100% forget it. I've used many limo services over the years traveling as an executive , and this one is by far the worst and it's not even close. read more

I booked a one way drive to logan and the service was great but when I checked my credit card I was charged once correctly and then again for an additional amount of $170. I thought possible mistake and I called and spoke to Melissa (actually at least 3 times) she assured me the $170 would be credited - never happened. After the first conversation I checked yelp and saw that this was not a mistake but a repeated fraudulent occurrence with this company. read more

Whatever you do DO NOT USE THIS SERVICE. Like so many other reviews I've seen here, they steal your money! I booked for 5 days. When I looked at my bank card I was charged $780 AND $943. I called and spoke to "Sweet Melissa" and was told one was an error and she would have it removed. Yeah, right. I looked at my card the next day and $943 was NOT DEDUCTED BUT ADDED ON AGAIN!! Again, spoke to Melissa and was told it was an error and she'll have "them" straighten it out. Through many more numerous texts and conversations nothing has been resolved. I filed a fraud claim with my bank and they have been trying to no avail to speak to her. She will not return their calls. I was advised by my bank to take legal action which is exactly what I plan on doing. Maybe all of us that were ripped off by her can gang up on her and get our money back! I'm out over $1700.00. Imagine how much she has stolen!!!!! The emotional stress is awful. My partner was laying in Beth Israel dying and this is what I have to deal with now while going through that. read more

Used a class act limousine and was overcharged. They charged me twice for a round trip in and out of Logan. I tried to deal with them for three months and never got any thing resolved fir this overcharge. My recommendation would be to stay away from this company. Very bad customer service. read more

We had such a wonderful experience with both drivers who brought us to and from our event. They were both affable and engaging. This is such a wonderful business overall. It's local employing local people. read more

We cancelled our ride to and from the airport and never received a refund for our prepaid ride. Based on other reviews, looks like this is a common problem. After a few texts they claimed that they "gave it to my office girl to do." It's been 2+ months since we cancelled and still nothing. read more

DO NOT USE THIS "SERVICE" ----- LEFT US STRANDED AT THE AIRPORT AND REFUSES TO REFUND OUR MONEY AFTER WE HAD TO PAY ADDITIONAL MONEY TO TAKE A CAB HOME. A Class Act Limousine Inc. | Wilmington MA Two fellow travelers and I had an extremely poor experience with Melissa and this so called service company. We booked a round trip airport drop off and pick up four days later. The drop off went off without a problem. When we arrived back in Boston in the February cold, no one arrived from "A Class Act" to pick us up. Several phone calls and texts went unanswered, so after 45 minutes of waiting we called a cab and paid cash out of our pockets. Follow up with Melissa, was very difficult. I could not get through to her as if my phone # was blocked, which was very suspicious since I had used this service in the past with no problem, and there had never been a single issue between Melissa and I. When I used another phone Melissa picked up immediately. Very interesting... In speaking with Melissa (who was the one that had driven us to the airport), I learned that she had been in the hospital on the pickup date, but that her "records showed that one of her employees had picked us up." 100% FALSE! I don't know if her employee picked some other party up (we were a party of 3 - I seriously doubt it), but either way, our PREPAID ride NEVER ARRIVED. When I explained the issue to her, she said she would investigate the concern and get back to me. After several follow up calls, having never heard back from Melissa, I got through and she finally agreed to refund the $100 she owed me and said she would do so that week. That phone call was over 6 months ago and I am still waiting. I think I've been more than reasonable and patient. I am not one to spend time writing reviews, especially negative ones. I always look to support the "little guy" and not the big name companies. However, when someone literally steals $100 from you, then tells you we were picked up when we clearly were not, who then refuses to refund money taken for no service, then that cannot go without letting people know what they could be in for dealing with this company. I've messaged Melissa several times to give her ample opportunity to refund our money before writing this review. Evidently keeping our $100.00 is much more important to her than people finding out what kind of operation she is running. I have two other witnesses who rode in the cab with me. Melissa refuses to take our word for it that no one showed. I can assure anyone reading this that the numerous phone calls, texts, and now this review would not be taking place if we were picked up as "her records show.' Stay clear of this company if you don't want to get ripped off. BTW, the Taxi we took was half the cost. Will never use this service again. Editing this because it has San Francisco incorrectly next to my name. Both I and the two people travelling are from the North Shore of Boston read more

Do not use this service! my aunt use to use this service all the time. She had a family emergency and couldn't use the services she pre paid for and even left a really good tip. When asked for a refund Melissa said it would be back in her account shortly. After A week of no refund we asked again and melissa said she sent out a check. Still no check andter 2 weeks and Melissa said she sent out another check out but by certified mail this time.When asked for the tracking number she never responded then ghosted her. This has been going on for months. Not giving up on the money. I'll help my aunt and contact solve it 7 so this goes public and everyone knows how you run your business Melissa. read more

Tonight eight of us went into Boston (Fenway Park) for the Def Leppard concert. We decided to play it safe and hired A Class Act Limousine Company to get us in and out of the city without worry. The service we received was top notch. Melissa Staples runs a professional, courteous, friendly, reliable and most importantly SAFE company. I HIGHLY recommend using them for events you may have. Thanks! read more

If you're looking for a disorganized transportation service with awful customer service, you've found the right one. Worst part is this place was referred to us by a friend of a friend. There's a reason why this places prices are cheaper. One of the party vans broke down after dropping our group off at Fenway which was unfortunate and unpredictable. They sent another one in to pick us up( however, all of our belongings were in the original van. In an insanely disorganized manner, the owner, Melissa, attempted to have our belongings dropped off at the same house that we were picked up at. Some items were allegedly dropped off at another home (not even in our party), and she made zero effort to replace it. The $35 to replace the item just cost her repeat customers, and referrals from a lot of local people. Such a bad business decision, I almost feel bad for her. read more

Will NOT use this company ever again. Melissa has a really ugly attitude and very unprofessional. Doesn't treat you like a customer more like she's doing you a favor when you're actually giving her business. I reminded her over and over and even sent picture before our travel about the size and the number of suitcases. Going to Logan we had no issue, only when being picked up going home and thats when I started to noticed she's not a very nice person and lies a lot. Picked us up at the airport and not enough room for our luggage and they put two suitcases on my parents lab. My parents are 70 and my kids had to go in the third row. This was a suburban for 7 people and 7 suitcases. I have a Cadillac Escalade ESV and I knew this wasn't possible. Anyways, we got home but very uncomfortable 10pm. We we got home my son said mom, I left my wallet in the back seat. So I texted her and her driver MIKE asap. Didn't hear anything back. Following morning called around 8am spoke to her and attitude, again. She replied what do you want me to do, call you at 3:30 am and tell you we have it. Yes just like a simple text hi we have the wallet, no worries. Then I also mentioned about not have the space for our suitcases and how uncomfortable it was and she said its not her problem it should've fit with no problem. They where using there other car for another Family of ten and didn't have that car available. Not sure how thats my problem, I would prefer her telling me she didn't have anything available instead takes your money and you just have to deal with it. VERY VERY UNPROFESSIONAL. Anyways, the wallet she then said shell drop it off this was at 8am on Friday, texted her at 11:30am saying that we can just come by and pick up the wallet because we need it. No response! Called her then she snapped and said she working and busy and will drop it off when she get out of work. I offered to pick it up again but no response. Never came by on Friday. Called Saturday morning no answer called a few times no answer. Had my sister call, she answered right away. So then my sister said if she doesn't return the wallet within 30 min we will report this to the police. She had no time to drop it off, she's from North Reading and the drop off is down the street. But yet I get a call from NRPD that Melissa dropped off my wallet there. She texted me and said you can go pick up the wallet yourself at NRPD officer advised me not to drop it off to you. Officer said she walked in and said she found that wallet and was advised not to come to my house. Officer said that is not true they did not advise anything like that. They actually had to stop her because she was just dropping it off and was not going to say anything and they had to stop her and question her. Never mind you, there was $30 missing from my sons wallet. DO NOT trust this company she is to trustworthy and very unprofessional. Many people in town have been Complaining about this company with I new before hiring them. Be AWARE! She still hasn't refunded me for the inconvenience of having to have suit cases on my lap. Not OK. read more

Do not use this company. They are unreliable - was left without a ride at 1am at the airport. Then refused to answer my calls or texts or refund my prepaid fee. read more

Have previously used this Company and each time the quality of the service was a step down. The last time was a pickup for 6 am run to airport, at 6:10 still no driver. Texted and received no response, in fact to this day no response. Luckily was able to get a Lyft to airport. Left enough time to still make the flight. I cancelled the return ride and no response. Will not use this Company again. Have heard from others that things have declined. Too bad, as they were great out of the gate. read more

We used this service in 2021 and it was good but in May of 2022 we had a reservation for a ride to Logan Airport and no one showed up. I messaged the FB page after standing in our parking lot for 10 minutes with no one showing up. The response was "What is the address-I can send somebody but I don't have a reservation- was it text or email" to which I replied "email" and sent the copy to prove it was a valid reservation. At this point it was too late, we had to drive ourselves or risk missing our flight. Mistakes happen, I get it but the main thing that upsets me was the fact that we didn't even get an apology. An "I'm sorry I missed your email" or " my bad, sorry about that" would have been good customer service instead of just ignoring me after I sent proof of your return email saying you could pick us up that date and time. We would have used this service twice more this year...it's too bad. read more

Horrible service. On a Sunday during my pick up to Logan I was suppose to return on Thursday but extended my trip to Friday - I texted Melissa and told her I would be returning on Friday. She said no problem. Her driver calls me Thursday asking me where I was. I told him I was returning on Friday. I arrive on Friday - no one picks me up. I call Melissa says he will be there in a minute. An hour later a driver arrives. Never using them again. Unprofessional and communication issues. read more

On time on the trip out and the driver was waiting for us upon our return even though the flight was nearly an hour late arriving. You cannot beat the price charged for both trips. I would recommend A Class Act without hesitation and plan to use her again. Thanks Melissa, Doug and Dennis! read more

My husband and I used this company 3 times. The first time the driver was a little late picking us up but both the owner and the driver contacted us so I with fine with that; traffic happens, out of their control. When we got to our destination, I asked for a confirmation on the price of the ride. I said I believed it was $65 but the driver felt it was $70 so I paid $70 plus 20% gratuity. Later asked the owner to clarify the price and was told it was $65. Ok.. whatever. Second time we used them our flights kept getting delayed but Melissa did a great job of being flexible and getting us a ride home after so many changes. The third time is where I have a problem. We were getting picked up at 4:30 am for a ride to the airport. At 4:40 am when a ride hadn't arrived, I sent Melissa a text. After no response, I called her and left a message. I continued to call her for the next half hour while trying to figure out what to do. There were no Ubers available and we called several taxi services with no cars available. At 5:10 am, we decided to drive in. We got very lucky that there were spots available at Logan. We had to hide the key outside of the car and have a friend pick up our car for us as we are away for 3 weeks. By the time we got in the airport, thru security, the plane was boarding. We just made it. Melissa did not contact us at all that day. The next day I sent her a message asking what happened. Her response "ended up picking people who got stuck in NYC. When I came home I went to bed. I scheduled a driver (Greg) to pick you up. He says he was there but clearly he wasn't. I had shut my ringer off. Yesterday was crazy and you were on my list to call today. I sincerely apologize. I'm happy to pay for your Uber or parking" Not acceptable. She shut off her phone leaving us no way to contact her. We had no driver information with no way to contact him and she didn't even take 5 minutes to send us a quick message the day of the no show. Completely unprofessional. read more

Unreliable, unorganized, and owner doesn't keep her word! I booked a 3:30am pickup for airport but driver never showed up. Melissa (owner) couldn't reach driver and said she would pay for my airport parking. We barely caught flight and paid hundreds for parking. Upon my return, she agreed to reimburse parking, but blamed me for driver misreading pickup time, despite CONFIRMATION of pickup time by phone and by text. It has been a month and I still haven't received any reimbursement. Totally unacceptable! read more

The BEST ride to and from Logan Airport. They are always on time. The cars are clean and comfortable. Every driver that I've had has been great. We were met within minutes of claiming our luggage. Driver was helpful and loaded it up and we were on our way. Dennis was our driver and was excellent. Only service I would use to drive to Logan. HIGHLY recommend! read more

I really hate to be writing this review but I am so disappointed in this company! I hired them for my party of 6 for airport transfers. On the day of pick up after they were 15 minutes late I called Mellisa to see what was going on. After she had trouble at first contacting the driver she found out he locked his keys and phone in the car! Great! Now I had to scramble to find alternate transportation at 5 in the morning! Melissa apologized and asked if we still wanted to use them for our pick up from the airport. I told her I would but asked to be informed of any issues beforehand which she said of course. The day we landed I got my bags and texted her and told her we were all set...meaning all set to be picked up. I had used this company before and this was what I was told to do then. Once we called her she comes from somewhere in the airport to get us. Well after a couple of minutes of not hearing back from her, I called Melissa to see when she was coming. She tells me she thought my text telling her we were all set meant that we didn't need her. So I said I just texted you three minutes ago! She wasn't even at the airport! How can you say you thought I meant I didn't need a ride??!! You didn't even leave to pick us up! I have our texts and it clearly states we wanted to be picked up and that you would be there! You screwed up both times. The first time I understand that accidents can happen. But the second time there is no excuse for your no show! We had to take 2 Ubers home which was 30 minutes away from the airport. I cannot recommend this company at all. Like I said I used this company a couple of months ago and they were great. After this time never again and I will make sure I don't recommend you to anyone else going forward. read more

On time for sure. But car that picked us up wreaked of smoke, had a low tire signal, and had a Rejection inspection sticker. Was expecting a manicured looking vehicle but what I got was worse than a taxi. Don't bother for the money. read more

Will definitely dispute the charge on my credit card. Was told I would get a suburban or expedition for a one way ride and instead got some little car, dirty, stunk of smoke, with a sloppy foul mouthed driver. Unheard of in a limo service and such a disappointment, will never use this company again. read more

Excellent service!!! My family & I received transportation to and from the airport for our vacation. Reasonable rates and on time. We actually arrived back in Boston a 1/2hr early and just as we landed, I received a text from Melissa saying she was already there waiting for us. I was psyched! Especially because we had taken a 5:30am flight home and had been up since 3am. We were exhausted. We were so happy she was already there. She even stopped at Dunks for us so we could grab some coffee. We highly recommend Class Act. read more

Melissa was awesome. She was prompt communicated and even accommodated a crazy flight schedule. You definitely would not be disappointed in choosing this company Just imagine coming in from Alaska at 4 am 3 hours late and having Melissa waiting for you. She is our go to person for airport service. read more

I've used Melissa many times and I personally don't care what address she uses! She's on time, professional, and always there when I get off my flight - even with delays! I've sent her contact info to friends, family, coworkers and have always heard wonderful feedback about her service. Melissa is A CLASS ACT! read more

Absolutely fantastic service! Melissa is always on time and great to chat with! Would never use anyone else!

I have been using class limousine service for over two years Service is extremely efficient and only there when I need them they are the best I have recommended them to several of my friends and they all said the same thing they will use them in the future when ever necessary They are truly the best service that I have ever used read more

A Class Act deserves an A++! They are always courteous, professional, and most importantly they are always on time. Their vehicles are clean and roomy for a ride to the airport for yourself or your family and friends to an event. I have used their services for various events and airport services and they never disappoint! I highly recommend them for any occasion that you may have without any doubts at all ! read more

Melissa is the BEST!!!! Always a wonderful ride to the airport. Also used this company to see a concert. Her SUVs are always clean and her van can hold many people. Will continue to use this company for all my transportation needs. read more

I travel at least twice a month and use this service each time. Melissa is fantastic! She is always on time and very professional. After multiple rides, I have gotten to know Melissa well and I enjoy our conversations. I have recommended her to many colleagues and friends and all are more than satisfied. You can't go wrong with A Class Act! read more