Left feeling traumatized and betrayed. Awful staff and communication. Left with no care after contracts signed. Staff has completely ignored all emails. Still haven't heard back from them to this day.
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We were officially offered a spot at A Child Becomes preschool. I emailed our SIGNED contract accepting the 2 available spots that were offered to us (morning and afternoon) so I scheduled an appointment to do a tour at the preschool the following week.
During our scheduled appointment, the Director kept interrupting our appointment by saying hi to everyone and hugging and chatting with all the parents. I am a working mother and had to take time out of my work schedule to make this appointment so I found this extremely rude that she wasn't prioritizing our meeting. She even took a crying child off a parents hands in the middle of our appointment to help her since she was crying. I mentioned to the the Director that I didn't have much time and that I needed to go back to work and she said that the children always come first.
The very next day, we received an email about giving our afternoon spot to someone else. Email stated it was given to someone else two days ago. This is just TEN days after I emailed my SIGNED tuition contract stating our ACCEPTANCE into the preschool for the morning AND afternoon spot. They gave our accepted spot to someone else.
I replied in a panic asking for an explanation. I didn't quite understand why they would give our spot to someone else when I've already signed the contract.
Sent an email 2 days later with no response.
Sent an email one week later with no response.
The director has now been completely unresponsive. Her name is Michelle Neal and is no longer answering any of my emails or an explanation as to why they broke the contract.
We thought we had guaranteed childcare starting on May 6th so I began to decline other childcare offers, giving up our spots on those wait lists. I've been scrambling trying to find schools to take us on such late notice.
We were finally able to get into one school but it was almost triple the cost of A Child Becomes. We really have no other choice so we had to accept this offer. In the end, we are very happy with our now current daycare as their curriculum is far above average compared to all the other daycares our son has been to.
Overall, this has been a very traumatic experience. I was adamant about getting into this school because I've heard so many amazing things about it and have been recommended by several parents from all sorts of mommy groups, blogs and Facebook groups but now I do not understand why. This has been the most rude and unprofessional school I have ever met with. I do not recommend this school whatsoever. In addition, the school is under a church and it felt really dark with poor air circulation, which is not desirable during a time where there is a pandemic happening. Everything looked cluttered, unorganized and dirty at this school. I really wanted to love this school but A Child Becomes has left me traumatized and betrayed. read more