Below is a conversation we had with a Catered Affair after our dissatisfaction with their services at our wedding.
Chuck,
There was no confusion with the check. After the services at our event I stopped payment on the check. I was very dissatisfied with the service that was offered by your company. We ran out of salad and mashed potatoes. When I asked one of your servers to send John to speak with me about this problem, she instead disregarded what I asked and allowed me to stand-by waiting for him. This was completely unacceptable.
If that was not bad enough, to run out of food when not everyone that we expected showed up. We also had issues with your staff leaving the event early. We paid for servers to fill water glasses and to have a bartender on-site. Instead no bartender arrived and they just put a server at the bar. They had to be told to fill water glasses about half of the way through our dinner. I do not know what the purpose of having 10 servers on site was to stand around. Additionally, I do not believe there were even 10 servers that attended our event since only 2 vehicles arrived, one which only had 4 servers in it.
We were promised over a year ago when we booked that you would be on site with your crew. You were no where to be found. We were told you would be on-site until everything was ready to be picked up. Instead there were cake plates being taken back and your staff packing up before we even finished serving cake. My mom had to go inside our house and get plates to finish serving cake. The services at our event was completely unacceptable.
This does not even begin to cover the problems we had on the day of our wedding. Also, we were away on our honeymoon and that is why you could not reach us.
I clearly have found that you do not know how to run your company, as no one would pay out of a check that had not been cashed. I also do not appreciate a nasty email about a gratuity check, which was not earned, nor was it required by the contract. Nor is it appropriate to reach out to my parents, at their place of employment, as my husband and I are adults and we were the one's paying for your service.
Regards,
Kayla Ellis
C
chuck@acateredaffaircincinnati.com
Reply all|
Thu 7/5, 1:16 PM
Ellis, Kayla
Hello Kayla, The check that you gave for gratuity has come back as not being paid. Are you able to contact me please about this. I have emailed once already, and I have called twice now, but can not leave you a message. If I do not hear from you in the next 24 hours or so, I guess I will reach out to your parents to see if they can contact you. Thank you.
Sincerely,
Chuck Webster
Catering Director
A Catered Affair
513-827-9022 (Office)
859-307-0124 (Cell)
email: chuck@acateredaffaircincinnati.com
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