1. A. C. Jewellers

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Kent, WA

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A. C. Jewellers

2.3 (3 reviews)
Closed • 11:00 am - 7:00 pm

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Federal Way Custom Jewelers - Custom engagement rings are our specialty- like this pear shaped Diamond halo ring.

Federal Way Custom Jewelers

4.8(123 reviews)
6.5 mi
•$$
Certified professionals
70 years in business

I have shopped here and had repairs and cleaning done on my jewelry. I have been with this store…read morefor more than 20 years. The Staff has changed a bit, however, the courtesy and service is still high quality

When we first came in we were welcomed in and told to wait for an available associate, no biggie…read more We walked around and looked at what they had. Brandon was the first to help us and apologized saying he didn't realize we were waiting. Again, no big deal he got right into figuring out what we had come in for. We said we wanted to look at engagement rights together and wanna see what we like and don't like cause how can you know unless you go try some on. We were then sat down with another associate, Sean. Idk if he was just looking to make only money that day but customer experience was horrible. He was asking what I was looking for I said I'm leaning towards a Dutch marquise but know they're hard to come by so I wanted to see marquise in person on my finger to get an idea if I'd like it in real life. Brandon had already laid out some marquise for me beforehand so Sean showed be them again and then talked AT me and explained what I wanted was an elongated hex... thank you, thats great to know although both are correct. He explained what cut and clarity were. Not something I was confused about but again, thanks. He pulled up some from his source and told us how much they were and it felt as if he was trying to make us leave or scare us away by mentioning the prices. Then he asked for timeline and my boyfriend didn't wanna say exactly what the timeline was in front of me and it's like a switch went off and he just wanted us out of his store. He was like okay well here's my card and lmk when you guys are ready. And then we just sat there in an awkward silence for a moment cause he dismissed us so fast we couldn't even process we were being kicked out lol. Anyway... I would not recommend coming here unless you can be perceived as being loaded, if you get what I'm saying. Horrible customer service from Sean. Brandon however, was great. Really wanted to support a jeweler local to us but I could never spend money at a place that treats their potential customers like this.

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Federal Way Custom Jewelers - Wide selection of wedding bands and wedding rings in stock to shop in person!

Wide selection of wedding bands and wedding rings in stock to shop in person!

Federal Way Custom Jewelers - Curated collection of antique jewelry - antique sapphire engagement rings, opal rings, and more!

Curated collection of antique jewelry - antique sapphire engagement rings, opal rings, and more!

Federal Way Custom Jewelers - Modern wedding rings are our specialty- we stock a wide selection of alternative metal bands. Lashbrook supplier.

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Modern wedding rings are our specialty- we stock a wide selection of alternative metal bands. Lashbrook supplier.

Menashe & Sons Jewelers

Menashe & Sons Jewelers

3.9(108 reviews)
15.6 mi•Junction
•$$

Probably the most pleasant customer service experience I've had - and I was a walk-in unknown…read morecustomer too. This is a wonderful jeweler's and I can attest to such, as a diamond cutter of thirty years experience.... I was not charged (even when I insisted) for polishing a personal piece of jewelry-

I debated on writing this but the more I think about it, it just doesn't feel right so figured I'd…read moreshare to give others a heads up. No complains about the repair - they did a great job! I took in a wedding ring crown that has 5 diamonds on it since I had lost one of the diamonds. Upon bringing it in, Josh let me know they could fix it and was already bagging it up without even giving a quote. I then asked for a quote since I'd gotten one from the original maker of the ring. I had let him know the quote he gave which was $390-425 was higher than what they quoted. But ultimately decided I'd rather have it fixed locally than send it out since I didn't want to wait (which I voiced verbally). He took a closer look and said they could do it for $425. I said okay because after shipping costs, it would only be ~$40 more than sending it to the maker. He said okay, and that he'd pick out the diamond today and I'd have it back the following week. 2 full weeks went by before it was ready so I was already a bit annoyed since that was likely the same turn around if I mailed it to the maker! But then when I went to pick it up, the price was $595+tax. I asked why the price difference (and refreshed his memory on our convo at drop off) and he just said okay we can do it for $495. So not only did it take just as long, but in the end after tax I spent over $100 more than what I would have spent if I sent it to the maker.

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Menashe & Sons Jewelers - Jack, Joanna and Josh Menashe

Jack, Joanna and Josh Menashe

Menashe & Sons Jewelers - Estate Men's Squared Diamond Ring in 14k Yellow Gold

Estate Men's Squared Diamond Ring in 14k Yellow Gold

Menashe & Sons Jewelers

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A. C. Jewellers - jewelry - Updated November 2026

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