Massage was good, experience wasn't. I made my appointment, used my GPS to find business. GPS took me to the front of the buidling. I walked in, read the directory. Saw A Body In Knead was located at suite 6. I went down to suit 6, knocked on the door. There was no answer and the door was locked. I was 15 mintues early at this time. I waited patiently thinking they were with other customer, as the door said "shhh massage in process". I knocked again at 1:00PM(the time of my appointment now). No answer still. I googled their number to find out what was going. When I googled their business, I saw a photo online saying their new sign outside. I didn't remember seeing that sign when I walked in. I went outside, walked around to the back of the building and around the corner, then there was the sign and a door for A Body In Knead. I walked in and told the lady at the front desk I was here early knocking on the back door and where the confusion came from. She said she did the same thing on her first day, you think on the business directory or on the suite 6 inside door there would be a sign that says "use outside back of the building entrance". So at this point it was already 15 after, I still had to fill out my paper work, which was another 5 mintues. The time I was brought back to the room it is after 120pm. The lady at the desk said, you are here for an hour and a half massage, I said no, 1 hour message and the foot exfoliation. She said yes that's right. During my massage or anyones massage, you dont look at the clock. At the end of my massage she said you are done. After she leaves the room I look at the clock behind me and see its 234pm. After I leave the room, The massage therapist says to me I messed up, I thought you had an hour and a half massage not an hour, I didn't read the notes and see the foot exfoliation, and we won't be able to do that today. I understand stuff like that happens, so I said it was ok. I went to the desk to pay and the lady at the desk says its $100.00. I ask her why, I didnt get the foot exfoliation, and my massage should have only been 75$ for the hour. She said since I had an hour and a half massage it will be 100$. I paid, instead of debating. I'm not happy with not having what my appointment was scheduled for, after I corrected the lady that checked me in. I was over charged because of their mistake and didn't receive the services I wanted. As well the lady at the front desk said I had an hour and a half massage, due to poor customer information, I waited inside the building at their door for over 15 mintues. My massage was just an hour, not an hour and a half. Like I said the massage was good, I'm just not happy with the customer care, of being charged the full amount for not the right amount of time given or the right services. read more
