I am very satisfied with the complex service I received on various occasions from Dr. John Noyes…read more The support techs and administrative staff are always very polite and skilled, and explain in simple detail procedures and costs available. I high recommend this dental office to anyone.

Once a Great Dental Clinic, Now Deeply Disappointing…read more My family has been patients at Family Dental for just over a year. Early on, they earned our trust--they offered appointments that worked for two working parents of three children, and even coordinated back-to-back bookings. The office felt genuinely family-friendly and accommodating. Unfortunately, starting early this year, things took a troubling turn. During a February checkup, two of my children were told they needed multiple procedures: fillings, extractions, and even a crown. I requested to book those immediately but was told they needed to confirm insurance first. I waited over 20 minutes at the desk only to be told they'd call me later with a quote. That call never came. When I followed up, I encountered concerning service. The representative--who I believe is the office manager--was dismissive and twice placed the phone down instead of properly placing me on hold, letting me overhear unrelated conversations with other staff. She repeatedly asked if I was "okay" with the cost, despite me clearly stating it wasn't a problem. Her tone and insistence left me feeling judged, as though I couldn't afford the treatment or didn't understand her explanation. At our next visit, we arrived early for our 1:00 pm appointment and waited nearly five minutes before anyone acknowledged us, despite five staff members being present--including the office manager. When I asked about reimbursement if services weren't received, the response insinuated that I didn't want to pay rather than simply providing clarity. My 8-year-old was especially nervous, and while one kind dental assistant allowed me to accompany her briefly to offer comfort, I was shocked by what my daughter shared afterward. She said the dentist told her the assistant couldn't stay because she had "wasted her time." That's not how you speak to a scared child. To make matters worse, I was nearly charged for an extraction that wasn't performed--only numbing was done. When I tried to clarify at checkout, the office manager repeatedly interrupted me and made it clear she didn't want a conversation. She finally said she'd check with someone "higher up," but I could hear her loud phone conversation where she misrepresented me as refusing to pay for services my child "received." That, on top of everything else--including my daughter saying the dentist was "mean"--solidified our decision: this most recent visit was our last. I understand staffing issues happen, but that doesn't excuse lack of empathy, poor communication, and dismissive treatment. A pediatric-friendly clinic should prioritize kindness and clarity, not frustration and judgment.

Starting with the front staff when you enter, to the hygienists, and to the physicians, everyone…read morewas welcomed and professional, didn't expect my procedures to go so well and caring but they damn sure did. I am looking for something to complain about but having trouble finding anything, top of the line service, 2nd to none, Awesome facility and staff. Thank You........ Trjohnson

I could give zero stars if I could. Ended up paying for "cleaning" and didn't even get a cleaning…read more I am going to look elsewhere for a treatment. This place sucks. They wanted to charge me $7000 for my treatment. Advertising is very misleading instead of cleaning they should say diagnostic because they didn't do no such thing.

I do not recommend this location for adults or children. I had been a patient of perfect teeth on…read morethe westside for years with very few issues, after moving I thought this would be a good transition. I was so wrong! My daughter, who is in a wheelchair and myself both had cleanings. There is only 1 hygienist and she took a min of 1 hour to do the cleaning, in addition to the million xrays they took, just kidding like 18. Way more than the usual 4. She was so rough I sure it looked like a small murder scene and I had sore gums for several days. They were unfriendly, and unaccommodating to my child. I complained before I even left and was told "sorry you feel I was rough but in my defense your teeth were difficult to clean" The dentist also did not care and defended his staff. Sorry for the bad review, but in my defense your service was horrible.

The experiences I had at this office were the best. The staff was courteous, professional, and…read morecomforting. I have a dental phobia but the atmosphere and people within this office made me feel very calm and relaxed. I would highly recommend this office!

I have been going to North Coors Dental since I moved to NM in 2007. They have helped me to keep my…read moreteeth clean and healthy for all these years. From time to time they recommend a product or procedure, but never any sales pressure. I did get a night guard at their recommendation and have never regretted it. The offices ate attractive, the staff friendly.

It is so rare to find an honest dentist! I'm new to the area, North Coors Dental is closeby, and…read moreis using good Covid mitigation protocols. So in I went. I was so pleasantly surprised when every treatment thats been recommended by my previous dentist, I was told was optional at this time and really everything looks fine with my teeth. I was taken back for my appointment on time, appreciated the warm and caring demeanor of the dental assistant. North Coors Dental doesn't take my new insurance, but I'll be continuing to use them as my dentist anyway.

From the second I walked in the door I felt taken care of. The staff was on point and very…read morefriendly. My hygienist was amazing. My teeth came out looking so fresh and clean. I can't speak more highly of Dr. Burk. Truly an expert in his craft. His attention to detail and care was top-notch. I love his honesty, charisma, and character. I had gone to another dentist who seemed to only be after money. Dr. Burk let me know that what another dentist said was extremely important and vital that I get taken care of right away was not as significant as they had portrayed.

Fantastic experience with this dental office and Dr. Burke for myself and my family. Everyone is…read morealways kind, professional, and Dr. Burke is a very straight shooter, always explaining what he's seeing and providing options without any pressure. His staff also seem really happy and like they really enjoy working there! Was looking for somewhere to leave a review and saw there was a weirdly low number here on Yelp, which can make it hard to suss a spot out, (but there are like 700 five star reviews on google so def check that out if you need a push!) :)

My husband I enjoy the personal care that we get from this dentist. He has done a lot of work on…read moreour teeth and we couldn't be happier! We give the dentist and his staff five stars and is highly recommended. Loren and Teresa Morrison

Now waiting over 10 days since 5-25 for call from this office as the location lost denture and will…read morenot call me back to schedule or let me know status since Vanessa Garcia took over practice from Dr. Pisotti. Took over $7,000.00 from me to now be completely ignored and no one in office helping.

This was my first experience with a dentist here in Albuquerque. Dr. Galvin is a very professional…read moreand caring man who also happens to be a very talented dentist. I would recommend him very highly as he will be our new family dentist. He helped me with a crown on one of my front teeth and it looks and feels great.

First of all. They cant even pick up the phone to acknowledge that you have called. They simply put…read moreyou on hold without saying anything so you don't even know if somebody actually picked up the phone and has you on hold or if it was a phone error. Rude!!!!!!!! Wish you could seperate departments for a review. But the back end was always pleasant. But the front needs serious help with their mannerisms.

Called day before for a dentist appointment. given wrong info about my first visit. Went to the…read moreoffice and the receptionist was explaining the correct info, which was ok. However, another receptionist got involved. Extremely rude and argumentative. Very unprofessional. Glad I didn't receive services here. Giving one star because I have to.

This is my first experience with sliding scale cost dental care, and this clinic has far exceeded…read moremy expectations. It was easy to get an appointment within a few days of my first call, the receptionists and billing employees are kind, the professional staff is first rate, and the price for low-income qualifying patients is excellent. I consider myself very lucky to be able to go here and get such fine dental care.

this is the second time i've been rescheduled for a appointment and when i show up for the new date…read morethey give me they have no idea who scheduled the date these people need to know what there doing at the front desk! this has interfered with my job now and taking my kid into school later and by them speaking spanish thinking i don't know what there saying they are wrong that was my first language they are rude and i will be changing dentist i've not had so much trouble with appointments at anytime with other dental places except this one !! i am very upset with this place they have another dental place on san pedro i changed to this one because it was closer now i regret driving the distance because of the trouble i've had with this place i'll drive the distance to another place

I brought my son here twice a year for 3 years, they never took x-rays. I just went to a new…read morepediatric dentist and they found NINE cavities! He had to be admitted to the hospital for full dental rehab because the dentists at Route 66 don't give a crap about their patients. Do yourself a favor and go somewhere else!!