10/10 experience!! Cali held me down from day one--got me scheduled, helped me pick the perfect…read moretreatment, and was so patient when I needed to switch things around last minute. And Karen?! BABY, she is THAT nurse! She made me feel so comfortable, we were laughing the whole time, and my first treatment was a whole vibe. I'm officially locked in on my skincare journey and can't wait to go back!

Complaint Against LaserAway for Unethical Business Practices and Unauthorized Charge…read more On October 25, 2025, I had a scheduled 11:00 a.m. laser hair removal appointment at LaserAway. I arrived on time, was checked in by the receptionist, and taken to a treatment room. Before the procedure began, a nurse practitioner joined by video to review my health history. When I disclosed that I have cataracts, she immediately ended the call and said I was not a candidate for treatment. I left the facility around 11:15 a.m. without receiving any service. Before booking, I had a detailed phone conversation with an intake representative who strongly encouraged me to proceed. I fully discussed my health history, yet was never told cataracts would prevent treatment. Afterward, I reviewed their policies and found no mention of cataracts as a restriction. Despite being denied service, my card was charged $249.00 later that same day (around 1:15 p.m.). I have called multiple times to request a refund but have been repeatedly transferred or ignored with no resolution. I believe this constitutes unfair and deceptive business practices. The company continues to charge customers for services they do not perform and fails to provide clear medical exclusions in advance. I respectfully request a refund of $249.00 and I think the Better Business Bureau should review LaserAway's policies and billing practices to prevent similar incidents for other consumers.

I came In to DVida Med Spa in River North, Chicago for a consultation regarding Fat reduction and…read morecellulite concern. During consultation with Luda, I asked so many questions and all of my questions were answered patiently and honestly as well as treatment plan was created. I am on the plan of getting CoolSculpting fat freezing as well as TShape2 cellulite treatment and after 12 treatments can see amazing results already and planning to continue for couple more. I had other treatments such as Endermologie and didn't see any difference. I am so happy I found solution for cellulite!!! Thank you, Dvida spa and Luda and Bella my practitioners . You are the best!

Dvida med spa is one of the best spa in Chicago! I have been a client for 13 years and have seen…read moreall of the providers by now and everyone is so knowledgeable, professional and sweet! I am doing facials, BBL photofacial and SylfirmX microneedling RF is the best! 2 weeks ago I received Salmon DNA Microchanelling and cant say enough about my skin, how it looks and pore size improved. Absolutely Love it! My new Favorite !

Kim is amazing! Her clients come first. I have had arm pit hair removal, lower legs, knees, feet,…read morethen thighs, and today Brazilian! I am going to be a hairless cat pretty soon! I keep going back for more. Once you don't have to shave, it is life changing. Her laser is amazing! After just one session the hair barely grows in and it is super soft. The thick dark hair follicles are gone that plagued my shins and arm pits. It take 3 to 6 sessions to complete the process, but I am obsessed with the results. I keep going back for more. I have also had a spider veins removed, and a VIPeel done by Kim. Her prices are great and she only carries the best lasers and skin treatments. Plus she is super fun and professional. Thank you Kim! See you in 7 weeks for my next session. I wonder what else I will add on!

So nice! She was very flexible with my schedule and consulted with me to find the right package to…read moremeet my needs. I have more appointments scheduled but am already seeing results!

Came in after a sun spot started to hurt. Wasn't sure what changed so decided to get it checked…read more Dr Mastros was awesome. He didnt think there was any cause for concern but recommended a biopsy just in case. He explained everything and told me next steps. Biopsy came back a few days later and luckily it was negative. All good.

I never leave reviews on yelp, but I left this appointment traumatized and have been trying to…read morefigure out where to start. This practice's lack of consideration for timeliness is actually the best part. When I arrived and checked in, I could hear the obnoxious manager talking badly about a patient to someone and then berating someone else. Then after the assistant came to get me well past my scheduled time and left the room, I could actually HEAR her and doctor making fun of a patient's skin complaint, appearance, and demeanor outside of the room. Im sure about this because it went on for several minutes though I can't be sure they were talking about me. However I'm assuming I was the patient they were mocking because they walked in immediately after, and this was extremely hurtful as my condition is something I'm very insecure about. Then they came into my room all friendly as if they hadn't been badmouthing me moments before. I naturally felt very uneasy and to make matters worse in the 3 minutes that the doctor was in the room he was dismissive and arrogant and didn't even take the time to explain a thing to me. If you want your care to be taken seriously or just want to deal with good/kind people I beg you DO NOT GO HERE.

Friendly and professional staff who are attentive and answer all your questions! They even provide…read moreanswers to questions you may not know or think to ask! Jennifer is excellent!

I have gone to this Med Spa 3-4 times in the past 2-3 years. I've always had a good experience…read more I've gone to Robin for dysport between my brows and on my forehead. She is wonderful and I highly recommend her for dysport/botox services. I will say that the price is on the more expensive end, but the service is really reliable and lasts a long time. Though, I think it might be more affordable at places outside the city limits (in the suburbs).

I am new to Spa Derma, and as a healthcare professional myself, I am always weary when it comes to…read moremedical spas, dermatological practices, etc. My sister, an MD herself, highly recommended this location. I had a 30-minute skin consultation with Michelle, an experienced aesthetician and laser & light specialist. She was knowledgeable, thorough, and made thoughtful recommendations, including a written out individualized AM/PM skin routine. She also discussed appropriate in-office treatments for my personal needs, concerns, and goals (such as the hydrafacial which I now have booked coming up soon)! Overall, this was great, informative experience at Spa Derma in the West Loop. I'm looking forward to my first hydrafacial with Michelle next week!

Very clean, modern cute med spa!…read more I first started going to Spa Derma in Lincoln park but have moved so west loop is more convenient. I see Ashley Heinz for my Botox and she is the absolute BEST!! Not only is she very thorough, caring, welcoming, knowledgeable, patient but also just very approachable. I have seen my fair share of aestheticians at various different Med Spa's . Let me tell you, Ashley has been my absolute favorite !! She just gives you the warm and fuzzies! She's always very positive and in a great mood! She never makes you feel rushed, and she always follows up after your appointment to check in! If you're feeling nervous about getting your first Botox injections or any fillers or any medical grade products, Ashley will definitely take care of you! Love that Spa Derma always has promos also!

The nurses are kind but seem uncomfortable with the bodies they are working with. Many missed key…read moreareas have caused treatments which become more painful at each appointment as the laser intensity increases to go on longer than was probably really necessary. That also means areas which were not treated have been receiving higher levels of laser intensity than is right for an untreated or less progressed area. The areas that were treated properly are doing great so I'd say - be sure your RN is at "just right" comfort level before getting the treatments.

Incredibly rude staff and bizarre "late policy". I parked on the premises at 11:50 and entered the…read moredoor at 11:51 on the dot. My appointment was at 11:50 and I was berated for being late by front desk staff. I have gone to this location probably 15-20 times and never have I been told to arrive earlier than my appointment time. I don't ever want to inconvenience anyone and I get I was one minute late, but it was clear that the front desk worker was more concerned about her lunch hour than customer service. My entire appointment lasted 6 minutes and 1/2 that time was just the front desk working making snarky comments about my "lateness". Safe to say I'll be recommending anyone I talk to get their treatments at a different establishment.

I booked an appointment with Alyssa Steele for severe hormonal hormonal acne. I cannot reiterate…read morewhat a bad condition I was in at the time of the appointment. Alyssa was super patient and spoke to me for a good twenty minutes before we settled on a treatment plan. I felt like it was a collaborative exercise, and a far cry from previous visits to dermatology clinics that had a very top-down approach to treatment. The assistants helping her were also absolutely fantastic and extremelt personable. Importantly, everyone was tremendously kind. The receptionists at the clinic are also lovely, and always made me feel welcome not just during the first visit but during subsequent visits. It has been roughly five months since my first visit, and my skin is so much better. The inflammation and breakouts are gone, and only hyperpigmentation remains. I highly recommend Pinski Dermatology if you have severe acne and are tired of trying everything under the sun. You will not regret it.

I had a great experience at Pinski Derm! I met with Dr. Pinski for about 10 mins to discuss some…read moreeczema I've had for several years and never had time to do anything about. He was on time, quick to address my concern, and even helped discuss an additional acne problem I was having that specific day. His staff are really well trained. You can tell they have an office that has been working together for a long time because it just flowed seamlessly. I was able to be seen in between work meetings I had downtown, super convenient