10/10 experience!! Cali held me down from day one--got me scheduled, helped me pick the perfect…read moretreatment, and was so patient when I needed to switch things around last minute. And Karen?! BABY, she is THAT nurse! She made me feel so comfortable, we were laughing the whole time, and my first treatment was a whole vibe. I'm officially locked in on my skincare journey and can't wait to go back!

Complaint Against LaserAway for Unethical Business Practices and Unauthorized Charge…read more On October 25, 2025, I had a scheduled 11:00 a.m. laser hair removal appointment at LaserAway. I arrived on time, was checked in by the receptionist, and taken to a treatment room. Before the procedure began, a nurse practitioner joined by video to review my health history. When I disclosed that I have cataracts, she immediately ended the call and said I was not a candidate for treatment. I left the facility around 11:15 a.m. without receiving any service. Before booking, I had a detailed phone conversation with an intake representative who strongly encouraged me to proceed. I fully discussed my health history, yet was never told cataracts would prevent treatment. Afterward, I reviewed their policies and found no mention of cataracts as a restriction. Despite being denied service, my card was charged $249.00 later that same day (around 1:15 p.m.). I have called multiple times to request a refund but have been repeatedly transferred or ignored with no resolution. I believe this constitutes unfair and deceptive business practices. The company continues to charge customers for services they do not perform and fails to provide clear medical exclusions in advance. I respectfully request a refund of $249.00 and I think the Better Business Bureau should review LaserAway's policies and billing practices to prevent similar incidents for other consumers.

I came In to DVida Med Spa in River North, Chicago for a consultation regarding Fat reduction and…read morecellulite concern. During consultation with Luda, I asked so many questions and all of my questions were answered patiently and honestly as well as treatment plan was created. I am on the plan of getting CoolSculpting fat freezing as well as TShape2 cellulite treatment and after 12 treatments can see amazing results already and planning to continue for couple more. I had other treatments such as Endermologie and didn't see any difference. I am so happy I found solution for cellulite!!! Thank you, Dvida spa and Luda and Bella my practitioners . You are the best!

A wonderful group of people. They always listen to my needs and made me me feel brand new. Highly…read morerecommend them, worth every dollar!

Kim is amazing! Her clients come first. I have had arm pit hair removal, lower legs, knees, feet,…read morethen thighs, and today Brazilian! I am going to be a hairless cat pretty soon! I keep going back for more. Once you don't have to shave, it is life changing. Her laser is amazing! After just one session the hair barely grows in and it is super soft. The thick dark hair follicles are gone that plagued my shins and arm pits. It take 3 to 6 sessions to complete the process, but I am obsessed with the results. I keep going back for more. I have also had a spider veins removed, and a VIPeel done by Kim. Her prices are great and she only carries the best lasers and skin treatments. Plus she is super fun and professional. Thank you Kim! See you in 7 weeks for my next session. I wonder what else I will add on!

So nice! She was very flexible with my schedule and consulted with me to find the right package to…read moremeet my needs. I have more appointments scheduled but am already seeing results!

Came in after a sun spot started to hurt. Wasn't sure what changed so decided to get it checked…read more Dr Mastros was awesome. He didnt think there was any cause for concern but recommended a biopsy just in case. He explained everything and told me next steps. Biopsy came back a few days later and luckily it was negative. All good.

Our experience with this practice was bad. Their service was not good. They didn't provide clear…read moreinstructions before the treatment. Please avoid this place if you can.

Friendly and professional staff who are attentive and answer all your questions! They even provide…read moreanswers to questions you may not know or think to ask! Jennifer is excellent!

I have gone to this Med Spa 3-4 times in the past 2-3 years. I've always had a good experience…read more I've gone to Robin for dysport between my brows and on my forehead. She is wonderful and I highly recommend her for dysport/botox services. I will say that the price is on the more expensive end, but the service is really reliable and lasts a long time. Though, I think it might be more affordable at places outside the city limits (in the suburbs).

Very clean, modern cute med spa!…read more I first started going to Spa Derma in Lincoln park but have moved so west loop is more convenient. I see Ashley Heinz for my Botox and she is the absolute BEST!! Not only is she very thorough, caring, welcoming, knowledgeable, patient but also just very approachable. I have seen my fair share of aestheticians at various different Med Spa's . Let me tell you, Ashley has been my absolute favorite !! She just gives you the warm and fuzzies! She's always very positive and in a great mood! She never makes you feel rushed, and she always follows up after your appointment to check in! If you're feeling nervous about getting your first Botox injections or any fillers or any medical grade products, Ashley will definitely take care of you! Love that Spa Derma always has promos also!

I have been coming to Spa Derma for almost two years, the atmosphere is professional and welcoming…read more Love how my aesthetician Krystal takes care of my aging skin. I am not into make up and at 47 I am confident in my skin thanks to the care I am receiving. Just got my monthly Hydro Facial.

This location/company came recommended to me from a friend because of their unlimited services for…read moreone price. When I came in for a consultation, the sales person was extremely pushy and kept me for over an hour (past closing and way longer than the 20 minute scheduled appointment) asking me personal questions and showing me a slideshow that they clearly didn't understand much of themselves. They didn't have answers for my actual questions and steered the conversation away from what I wanted to discuss. They didn't understand how the payment plan worked, which was extremely concerning considering the large financial commitment this is. They told me there would be no interest on the payment plan, but when they showed me the plan it had 24% APR. I only decided to go ahead with it because it came recommended and I had already decided the max I was willing to pay before coming to the appointment (they don't share pricing unless you do this consultation). I was frustrated that person got the commission from me. They pulled the classic trick of the trade that I wouldn't be able to get the pricing unless I committed with them then. I honestly had such a bad experience with them I wanted to file a complaint. I met a couple technicians that day and they were very kind, so I don't want their bad salesperson to reflect on them and their work. Now that I have been going here for over a year, I have only had good experiences and interactions with the technicians. I just wish the sales experience would have been actually helpful and less pushy.

The nurses are kind but seem uncomfortable with the bodies they are working with. Many missed key…read moreareas have caused treatments which become more painful at each appointment as the laser intensity increases to go on longer than was probably really necessary. That also means areas which were not treated have been receiving higher levels of laser intensity than is right for an untreated or less progressed area. The areas that were treated properly are doing great so I'd say - be sure your RN is at "just right" comfort level before getting the treatments.

I booked an appointment with Alyssa Steele for severe hormonal hormonal acne. I cannot reiterate…read morewhat a bad condition I was in at the time of the appointment. Alyssa was super patient and spoke to me for a good twenty minutes before we settled on a treatment plan. I felt like it was a collaborative exercise, and a far cry from previous visits to dermatology clinics that had a very top-down approach to treatment. The assistants helping her were also absolutely fantastic and extremelt personable. Importantly, everyone was tremendously kind. The receptionists at the clinic are also lovely, and always made me feel welcome not just during the first visit but during subsequent visits. It has been roughly five months since my first visit, and my skin is so much better. The inflammation and breakouts are gone, and only hyperpigmentation remains. I highly recommend Pinski Dermatology if you have severe acne and are tired of trying everything under the sun. You will not regret it.

I don't usually write reviews, but I felt my experience deserved to be shared…read more First, I want to give credit where it's due. I struggled with severe perioral dermatitis for a long time and saw multiple providers before finding Dr. Pinski. He was the only dermatologist who was able to get it under control, and for that I will always be incredibly grateful. Unfortunately, my more recent experiences left me disappointed. After I moved, I received a text message from a debt collection agency regarding a small outstanding balance. I was never notified by the office that I had an unpaid bill before it was sent to collections. I was a patient there for many years and had built great relationships with several of the front desk staff. It was really upsetting that no one picked up the phone or sent me a notice about such a minor balance before sending it to collections. That felt like poor patient service and completely unnecessary. I also had laser treatments for rosacea there two times. The procedures were extremely painful, to the point that my face was swollen for days afterward. I was not offered any type of anesthetic--not even a topical numbing cream. As a nurse, I found that surprising and disappointing. I've had other facial procedures elsewhere that were far less invasive, and at a minimum I was offered topical anesthetic. Those laser treatments were honestly among the most painful experiences I've had, and I consider myself to have a very high pain tolerance. I'm genuinely thankful to Dr. Pinski for helping resolve my perioral dermatitis, but the way my account was handled and my experience with the laser treatments ultimately overshadowed what had otherwise been years of positive care.