This is regarding the King Soopers at 995 S. Hover St., Longmont, Colorado…read more
On Wednesday, June 24, 2026, at approximately 5:40 PM, I went to the Bakery department to purchase an item. The posted sign clearly stated the Bakery was open until 7:00 PM. However, there was no employee present. I waited for approximately 5-7 minutes, and no one ever arrived.
During that time, an employee working behind the Meat counter saw me standing at the Bakery counter on multiple occasions. Not once did they acknowledge me, ask if I needed assistance, or attempt to contact someone from the Bakery.
I then walked to Customer Service, where I waited another five minutes without anyone present. Eventually, an employee pushing a trash can with a mop and broom asked if I needed help. When I explained that I was trying to find someone to assist me in the Bakery, I was told Customer Service was already closed--even though it was only about 5:52 PM on a Wednesday evening. That employee was courteous enough to page the Bakery over the intercom.
Shortly afterward, an employee monitoring the self-checkout area approached me and bluntly stated, "The bakery is closed." I politely pointed out that the posted hours clearly indicated the Bakery was open until 7:00 PM. Without offering any explanation, apology, or assistance, the employee responded again in an abrupt and dismissive tone, "The bakery is closed," then turned around and walked away.
This experience demonstrated a complete breakdown in customer service. The issue wasn't simply that no one was available in the Bakery--it was that multiple employees knew a customer needed assistance and chose not to help. When I finally did receive a response, it was dismissive, discourteous, and offered no attempt to resolve the problem or explain why the posted hours did not match reality.
The rest of the store reflected the same lack of customer focus. Only 6 of the 20 self-checkout lanes were operating, along with just two staffed checkout lanes. The checkout lines stretched back across at least seven closed registers, creating long waits for customers during what should have been a busy evening shopping period.
From what I observed, this store appears to be operating with staffing levels that are far below what is necessary to provide even basic customer service. If that is the result of corporate cost-cutting, it is your customers who are paying the price. If employees are under so much pressure that they respond to customers with frustration and indifference, that points to a management failure, not an employee failure.
Management needs to take a hard look at this store's staffing, employee training, and customer service expectations. Customers should never be ignored, given inaccurate information, or treated dismissively simply because they are asking for assistance during posted business hours.
