Based on all the positive reviews I expected better, but despite a good start, quick response to my…read morerequest, it went down hill. We made an appointment for Monday afternoon at 4:30, he never showed and when I reached out he said he forgot to add it to his calendar. Okay, things happen. We made another appointment for Thursday, again 4:30, i came home about 4:20 to find his business card in my door. I called, he said that he had it down for Thursday afternoon and showed up at, if I understood him correctly, noon and when I wasn't home just left, didn't even call, just left. He said that he could still make it tonight possibly around 5:30, to which I agreed, but I felt it was reasonable to say that if he couldn't make it, I wouldn't try rescheduling again. His response was that he doesn't really work on a strict timeline (paraphrasing) and that he knew my time was valuable so he would pass on the job. My job is a relatively small job, I want to add a dog door to our slider, so I get it the it wasn't worth his time, but then say no at the start, don't give me a rough quote and then schedule an appointment just to miss it. Several people I reached out to have already told me they don't do the work I'm requesting, which is fine. I can't judge the quality of work, but the customer service, at least in my case, wasn't good.

They were prompt at answering my email request for a bid, they were prompt about coming out and…read moremeasuring my window for replacement, they were a no fuss glass replacement company. The glass looks great and they were super nice and super easy to work with.

Great service. Fast response and installation. Fair pricing. We got exactly what we needed. Great…read morecustomer service from Erika and Tino Jr. Thank you!

Fast same day install affordable prices great communication from the reps and installersread more

My husband called him at 10:30 PM on a Saturday night. We uploaded pictures of the Shattered…read moreglass, he told us what he would charge to replace it as well as the date he could come out. He is working by himself, bottom line he did a great job and he was very professional. The price he quoted us was fair. We highly recommend him.

!!!!!!DONT USE THIS COMPANY!!!!! I had a window replaced from this company on June 2,2025 it is…read moreSeptember 16,2025 so literally 14 days after there "30 day" warranty, we'll today as I stated above is 3 months 2 weeks after and the window fell out when I was cleaning it. Mind you you dont need to apply pressure to really clean a window, when I called to speak to them about them fixing there mistake it was the absolute worst customer service I've ever dealt with in my life! The guy didnt even ask for the address to look up the account for the repair, immediately asked for pictures and immediately said he has no records of it being done! Immediately said it would fall out the same day not later. Well my boyfriend called from his phone to set up the appointment/order to get it done. So he literally already was not trying to do something about this from the beginning. Had my boyfriend call, he asked for pictures so we sent them, asked for the receipt of course sent all that, stated he would review them and call back. About a hour later we call back since he never called back to his paying customer, he once again said it would fall out the same day, that the warranty is past 30 days that it wouldn't have fallen out from there work. Rude as can be even called me "homie". Let me tell you, the screws they used were self tapping well supposed to be and yet they didnt lock into anything, there so tiny its insane! They used double sided foam and glue that it still wet to this day!! They refuse to fix it even though its not my fault this happened it was clearly the work this company provided. Now it has to be done by another company and paid for AGAIN!!! Also wanted a paper receipt but they dont give you one and by the way he says they wont do nothing without a paper reciept so watch out for this also! I want the window done right and the money back for the first one and now this one that the owner is paying for this time. This is not right by any means at all. PLEASE, I BEG YOU, if you can use someone else for your services needed please do it!! If I could give them 0 stars thats what would happen by all means. L

Absolutely terrible place to work for. No safety standards, low pay, and countless cameras inside…read morefor employee surveillance. No outline for duties or paid time off. Complete slapstick operation being run here. Cheap material, and alot of unskilled labor also no type of health insurance. Have seen many injuries in there where the hurt person does not receive compensation. This place has a higher turnover rate than McDonald's. And you can blame the owner for it, have never had the displeasure of working with such an abhorrent egotistical insecure man. Absolutely has no concept of letting others take charge or lead, he will come in giving orders to a already thinned out team and he will pull them from their duties and then have the gall to complain that the team is not efficient. If this is how the inside is ran, imagine how shoddy and mickey moused the work is.

I have used this placed on multiple occasions and they never disappoint! Pricing is great. Made…read moreseveral calls to other places and got high prices and no response.

Lisa was super helpful. She provided education on options and help me make a decision on my issue…read more I hope to work with them soon.

I ordered a custom cut mirror from American Glass. I was very satisfied with my item as well the…read moreinstallation. I would definitely recommend American Glass to my friends & family. Samuel A.

Micheal & Kelly were absolutely wonderful to work with…read more.. Very impressed with their work, and they were super nice !!! I would highly recommend them !!!

A huge Thank You to both Kelly and Michael for helping me out with the glass tops for my daughter…read more Also for taking care of my sliding glass door rollers. Kelly setup the appointment and Michael came out and solved the problem!! New rollers installed and now it works great!! So again thank you to both of you. Very friendly, knowledgeable and professional m. I highly recommend this business. 5 stars for sure!

Luis was extremely professional and communicative. He did an amazing job replacing the glass in our…read morekitchen in a timely manner. Really nice guy, highly recommend!

Needed a single window glass replacement. Very quick response time and available on a Saturday…read moremorning just after I reached out. Good communication throughout the process. Competitive pricing and straightforward. Aldo showed up and he was very personable and went right to work. He was quick, communicative and did an awesome job, especially on such short notice. Would definitely work with again!

: 5 Star Service!…read more Can't thank Andres and his crew enough for coming through on this window replacement for my Gma! During her final weeks with us she asked me to help her replace a few old windows in the house. I told her I'd get it done (without knowing how). Then I called BJ's Glass & Mirror and Andres helped me get sorted. His team worked fast and made everything effortless for me. BJ's beat competitors in: - response time - window pricing - customer service My Gma was so stoked! Today is her birthday and that's why I'm leaving this review in her memory. Thank you BJ's Glass & Mirror for helping me make her last wishes come true!

We took our bottom window frame to BJ's Glass on Baseline in San Bernardino to get new glass and…read moreglazing done. We got it back and paid $70 for it. On the way home the glass moved enough so we could tell that they didn't use ANY Glazing pins to hold the glass in place. Also, they just used bathroom caulking instead of window glazers compound. WTF I had to take it all out and start over. They said we could bring it back and they would redo it. Incompetence of that level does not get a second try! I have used BJ's for years, about a year ago I called them to replace a window on the 2nd floor, they came without a ladder. That should have the last time I called them. Never again.

If I could leave 10 stars I would!!! This team is absolutely amazing, their work is flawless and…read morethey are open and receptive to questions and corrections. Love the work they've done at my church The Way World Outreach the glass doors at our cafes and the new corner book store. As well as the small project they did at my house. Thank you for the amazing work and having integrity in what you do.

Called during normal business hours & no answer. Sent a quote request via the email on their…read morecontact page & no response back. Do they want business??

I hired Jose for window repair after my sliding glass window had been broken due to the recent high…read morewinds. His service was excellent. He was able to provide Same day repair, which was so critical for me. He was so efficient & professional in his work. His rate was very reasonable and I couldn't be happier with the job. I certainly will refer him to anyone in need of these types of services.

I contacted Del Glass & Shower Doors thru Yelp. Yelp made it extremely easy by having me complete a…read morequestionnaire and they contacted several businesses for me. I'm so glad that Del Glass & Shower Doors was able to help. They came out to the house the next day and fixed the broken window. I am extremely grateful for them being professional, prompt and the price was a great value. Do not hesitate to contact them!