On the Oregon Trail Caravan our truck A/C blower wore out. Despite a full schedule they graciously…read morefit us in and quickly found a replacement blower, installed it, and got us back on the road. All with a smile and regular updates on the progress. This Virginian is most grateful for the care and professional performance.

Customer service is great, vehicle service not so much, traded in my truck about a month ago, the…read morefloodlights up top on the vehicle I was trading for don't turn on, bad wiring, they told me they would take care of it for free, which is great. Appointment had to be scheduled 1 month out, I dropped it off at 9:00am, 6 hours later I go to check in on it and planned on just waiting until it's finished. They didn't even start on it, turns out it's gonna be an 2 day kind of thing, now I have to wait another month to bring it back in, 2 months total to fix a wiring issue, hopefully it can get done next time.

Just picked up my 2004 Ford F350. It looked pretty bad when I dropped it off but it looks just like…read morenew now. Thanks Emma and crew.

Brent and his crew did an absolutely amazing job repairing my daughter's 2010 RAM. when We got to…read morethe shop to pick up the truck, I was amazed at just how perfect it looked from top to bottom and everywhere in between. Above and beyond his great work, Brent was very easy to communicate and work with. We live in Ada County and could have had the work done here. I told Brent that if I ever need body shop. We will have the cars brought here. I will stop using Brent when he stops working on cars.

Daughter took out a loan, got a car from these guys. They had it in the shop the day before, told…read moreher everything was working great. Three weeks later it broke down. Had partial fix in Idaho Falls, where we live, then drove it back to Pocatello to have more work done. Worked ok for 3 more weeks and this time broke down for good. Several thousand dollars to repair. My daughter has already put money in for repairs, towing and registration and still has a loan to pay off and no extra money to get another car. Be wary of any vehicle you purchase from them.

Communication skills were very good, got the deal done within a day or two! 100% recommend.read more

Great experience. I wanted my car detailed since it has been years since the interior has been…read morecleaned and shampooed. We use the car for hauling our camping and kayaking gear, so it was embarrassingly dirty. Eddy did an amazing job cleaning it out and my car looks the best it has since I bought it 12 years ago. If I could give him more than 5 stars I would. Impeccable detail and well worth the value. Next step is to schedule an exterior detail.

This is *THE* dealer. Zero push, absolutely no pressure. Was treated as if I owned the dealership…read more I was able to drive the car I loved alone for as long as I liked. I let them know my challenges with technology and the next day Matt explained it all to me. They held the car without me asking "take as long as you need!" As I sorted through financing and having my mechanic look over the vehicle, Peak Auto gave me the impression that nothing could go wrong. Once my mechanic gave me the go, I let Peak Auto know and we sailed through the financial aspect between my own appointments. Everything was transparent, calm and clear. I had worked with two other local dealers before this and was shocked at lack of ethics and transparency. Peak Auto is actually at the PEAK of car buying in Southeast Idaho.

Love this place! Avery is the best!!! Got exactly what I wanted at the right price!!!read more

I've been introduced to Stones Hyundai for a couple of weeks now. I purchased a used 2011 Ford Edge…read morefrom them, it's loaded to the teeth and runs great. Until today. 10/30/25. We went out to the driveway and got in, turned the key and NOTHING HAPPENED. The doors won't even open when the battery is dead. Well, my temper got lost, I got on the phone and ORDERED them to help me. I got a jump from the neighbor and drove to the dealership. All the while, the service manager went to my home to help me out but I was already gone and at the dealership. I vented on the poor guy that was the first to walk out to my car. He was absolutely very professional, overlooked my bad words and behavior and calmed me right down. I have to mention that the car was AS IS, NO WARRANTY so I was a little afraid they would turn me away. No sir... The service manager took my car to the shop and the manager came out and told us they were going to replace the battery and we would soon be on our way. I am so very happy and will definitely be a customer when we need a new car. Thank you Stones!!!

Could not have had a worse experience. Came in to have an…read moreengine ticking and trouble with cold start checked. Service department told us engine needed replaced. (No diagnostic tests run.) Took longer than expected. When we got the car back the A/C wasn't working and making a weird sound and the cold start was STILL a problem. Service department now said the fuel pump was making causing the problem and they could have found it if they had done a diagnostic test, Something that they should have been done before replacing the engine but the technician "didn't see the note about the cold start issue." Service manger was dismissive saying if "Nissan customer care didn't side with us then it wasn't their problem" The car is less than 5 yrs old. You are better off going anywhere else.

I will still trust them with some of the repairs, however I do remember the days where they were…read moremuch more responsive. Like if someone promised to call you back they actually did. I am that mature l even remember buying brand new car from them at the old location and we bought and financed from Nissan/Kia at least 3 in the last decade. Dealerships are here to make money and to keep inventory moving so as long as you all agree on the numbers everyone should be happy. Live and let live, unless, of course there is a disagreement about the price or a service. Certain things I can do and would not require any assistance with cabin or air filters. If one of the major parts fails I'd prefer someone else to fix it for me. It is a shame that David is gone as he was probably one of the best mechanics in this area and I could discuss and correct any technical concern I had like when they sold me wrong battery size (24 instead of 35) etc. Now there is a reason I change my own oil. We reside out of town and bringing car in was a minor inconvenience as I had to leave it for a day, then come with another vehicle and grab it. One day I left my car for an oil change and was promptly billed for it and reassured it was all done. I found the vehicle at the very same spot it was left by me and according to the odometer it was not moved for 1/10 of a mile since I parked it. In theory it is only possible if they drove it to the bay and then backed it up into the same very spot in the middle of a busy day. Ok, the oil appeared much darker and more consistent with the oil that had been used for few thousand miles than the freshly filled one. Inquired about it next day and was reassured it was all done and they just switched to a different darker looking brand of oil for changes. I was not born yesterday. Spouse stated she gets better mpg after I change hers myself. Lately they nickel-and-dime even customers buying parts that are not very unique. Adding 3% fee to card transactions is just ridiculous. Do you realize your best sales efforts are being rewarded by people who spend more than they ever should and it is all done electronically? Wake up. It is 2025. Most transactions are electronic. There are even non-profits who figured how to accept cashless donations. You are not a struggling ethnic restaurant and the owner is not your typical "Pocatellan pooh boy" as he owns at least 2 other dealerships one in town and the other in a different state. On a bright side they never sold a stolen vehicle to a family member like Phil Meador did.

Cole Chevrolet was absolutely fantastic! From Austin and his crew in the service dept., to Hap and…read morehis team in the body shop every single person was very professional. The entire Cole Chevrolet team was awesome. They made us truly feel like we were a priority to them. Thank you so much for your professionalism and your human kindness. It's always nice to come across people that truly care and that is the people at Cole!! Thanks from the bottom of our hearts!! Thank you, Robert and Wendy Cobb

Purchased a truck in '25, and a year later traded in for a 2500 truck. The extended warranty from…read moreAlly sent me pro-rated refund. However, two warranties I purchased from Assurant, Cole will not refund pro-rated refunds. Assurant states the dealer handles the transactions however the say both should be refunded on a pro-rated scale. However, Assurant won't do a thing, and Cole will not refund. Their manager I was talking to was terrible and just worthless. Last phone conversation I ended with a two-word phrase "F You. I should not have done that but after about two months of contact via phone and emails, and he suddenly stated the cannot be refunded. Just terrible way to do business. Glad to say they will never have my business again and I have purchased two truck from them while l lived in the Pocatello area, a 2015 Silverado, and the 2024 Silverado that I had the Assurant warranties.