If I could give a zero rating, I would. we ordered 2 Teen Burger meals at a cost of +$33. We are a local couple who have been going to A&W for years. We took our order and drove to Couch Park in Orillia. The fries were hot and plentiful. The burger was so, so. The big fail were the drinks. Both the root beer and coke were mainly water with little flavor to either. There was little to no ice in either drink, so ice wasn't the factor diluting them. They reminded me of what you sometimes get at Costco or McDonalds when you serve yourself and see mostly water going into your cup. At least there you can rectify the matter but when you pull away from a drive thru, you're on your own. We got home about an hour later, and I called the restaurant to inform them of our tepid weak drinks with a minimum end goal of ensuring no other drive thru customers ended up with our disappointment.The person who answered could have cared less. No empathy, no apology, no feeling, no anything. They seemed to care less about our disappointment. I was certainly not impressed, so much so that I had to write this review. When I spend more than $33 at a hamburger drive thru, I expect the cold drinks to be cold and tasty and if not that the staff at least show some concern. Henceforth we will be going to the Gravenhurst A&W if we need a Teen Burger. A little further, but well worth the extra drive. We have never been disappointed there. I doubt that we shall ever return to the West Ridge outlet of A&W. read more

Consistent A&W food, but the place is rundown big time. Floors are dirty, washrooms are dirty , where baseboards meet the floor there's crud thzt has not be cleaned in ages. The bench upholstery is so worn out that there is NO vinyl layer left. I can't understand why corporate permits this. read more

A consistently good meal every time I go to an A & W's here in Canada. My go-to at breakfast is the all Canadian special which has sausage, bacon, fresh tomatoes, hash browns, 2 eggs and two pieces of toast. My go-to for lunch or dinner is the new Beyond Meat Burger, which is a vegetarian version of the A&W teen burger. This store in Orillia, consistently is clean and offers friendly customer service. read more

A&W - Counter area - Fast Food Near Me - Orillia, Ontario

Onion rings and the sweet potato fries are wonderful as is the 60's retro music. The cleanliness of the dining room has dropped and it's usually hard to find a clean table if you go at lunchtime. They seem understaffed as I waited over 5 minutes for my food after ordering. My cashier was filling the drive thru orders (5 minute wait also) although my food sat under the warmer for at least 3 minutes. Would have taken her 10 seconds for her to place my 1 burger and fries on my tray. read more

A&W - the outside of a fast food restaurant - Fast Food Near Me - Orillia, Ontario

Everybody hating on this location ... it's literally perfect lol. The staff are friendly and patient, so don't even worry about that. Their beyond meat burgers rock my world. 5/5 forever baby, every time I shop in the area I stop here. read more

Food was good (as long as you trust the kids making it) but the staff leaves MUCH to be desired. The boy at the till was unable to crack a smile, even when I asked him if he was ok, he just said, "what can I get you" and the young lady at the drive thru, while working hard, was curt with customers and yelling everything that came out of her mouth. Management needs to step in and train the front of house staff about how to receive the paying public. read more

Veggie Burger - Strictly a NO I ordered my veggie burger and was told it'll take 5-6 minutes; understandable since not many order a veggie. However, when the order came, the patty was under cooked... could still feel it a bit cold. The fries were stale; could make out the way they were limping in shape. Couldn't take it so asked them to make me some fresh fries. Finally, when my fries were made fresh, I can say this....fries were the only part of the $10 I spent that was worth. So while A&W may be a good hamburger joint, definitely not a veggie burger place. I suggest they take it off their menu, just as McD doesn't have it on theirs (in US & Canada, atleast). read more

Rude and ignorant staff that obviously have to place working with food or where they're supposed to be customer service related. I recently visited and ordered 2 beyond burgers and upon driving 15 minutes home and went to add more ketchup and mayo only to find a piece raw ground beef attached to the pattie of one of the burgers. I had to drive back to the store and that was another 15 minutes only to have a very rude brunette in her 20's not even care about what happened and act as if it was my own fault. Then she proceeded to show the cooks as they all rolled their eyes and took the raw beef off the burger and place the pattie back on the grill and heat it up place it back on the same bun. The girl then put it back in the same wrapper as I brought it in and the same bag also and tossed in on the counter and said "here". No apology for what happened and they wouldn't make a new burger at all. The girl working told me if I wasn't a vegetarian that it wouldn't have happened. Then told me she was tired of us vegetarians complaining all the time and that I should eat somewhere else. This is the only fast food chain that offers a 100% vegetarian burger and that's the only reason why I go there. After this incident I will never return to this A&W ever again! Also I'm not a vegetarian but it was just assumed that I was because I didn't want to eat a pattie that had raw meat stuck to it. Waste of my time and money. read more