Taking one star off. I just went through the renewal process with A&M which soured my experience and ended up ending our relationship.
Despite my contract from last year citing an expectation for a 2% annual increase, I got a ~25% rate hike. The woman I worked with was not kind and not willing to help me understand where this came from. I ended up finding the owners email and was able to reach out to them to try to learn more and find a more reasonable solution, but even going over their new math, it still didn't make sense, and still had me over 20% higher than last year for the same work.
They cited that I was charged incorrect last season (despite having their invoices with exact man-hour times spent and their own provided labor rate). Additionally, the new contract (which I did not sign) created new clauses in the fineprint to do price hikes in subsequent years without needing a reason. So disappointed, but I'm not comfortable going into contract with a company that doesn't honor their own contracts, hoping you won't notice. read more