A & M Hurricane "Protection" is without a doubt THE worst company I have had the misfortune of dealing with in my 14 years living in South Florida. One star is being generous!
I wanted to protect my home for the 2018 hurricane season so chose A & M after some research and a very high recommendation. These people put on a good show. I contacted the company in mid-February giving myself a four-month window to get the shutters installed. Today is June 26th and I do NOT have hurricane shutters.
Sergio Baez, Jr. came to my home in mid-February to take initial measurements and provide an estimate which I accepted. The company provided the documents needed for HOA approval and required to obtain a permit. I obtained HOA approval and A&M obtained a City of Tamarac permit (good for 60 days), which was approved March 23, 2018.
With permit in hand, a detailed measurement appointment was scheduled. No one showed up. When I questioned Mr. Baez about this, he said we could go with his original measurements which I find rather odd. This was the end of March. After hearing nothing from the company for six weeks (mid-May), I called to inquire what was going on with my order. Mr. Baez informed me he was very busy and would get to me soon.
We finally scheduled the installation appointment for Wednesday, May 30th in the afternoon. The day before installation, Mr. Baez called to inform me they could not make the Wednesday install date because of delays due to rain. We rescheduled for 1 PM the next day, May 31st. I took a half day off work. By 2:15 with no workers in sight, I called Mr. Baez. He did not have the courtesy to call me. He told me he could not install that day because it was getting too late in the day to complete the job. I was very annoyed and disappointed with this second cancellation. I agreed to take a full day off from work to have the installation done on Monday, June 4th at 8:30 AM. Mr. Baez guaranteed the job would be competed that day.
Sure enough, by 9:15 no workers. Mr. Baez would not answer his phone. When I called the company office, the receptionist said I was not on the install calendar for that day. After fumbling around for five minutes, she found my original install date for May 30th! I was beyond angry. I told the receptionist I no longer wanted the shutters. This was the third appointment A & M failed to show. Another day off from work was also involved. She told me she would contact Mr. Baez to see what was going on. The returned call five minutes later stated the install was on for the afternoon and Mr. Baez would call "soon" to confirm. At twelve noon, no phone call. A call to the company office got an answering machine. I left a message. At FOUR IN THE AFTERNOON, no calls, no workers. Nothing.
It is now over three weeks from the last installation date and I have heard nothing from the company. Nothing.
To sum up: missed measurement appointment, missed three install dates, missed a day and a half of work, expired permits, zero communication and worst of all, NO PROTECTION for my home. I started with A & M Hurricane Protection mid- February. Hurricane season started June 1st. Today is June 26th
Draw your own conclusions whether to hire this useless company or not. read more