I went to get 4 shirts embroidered. I created samples to help with my sizes, fonts, and positioning and provided exact measurements of each text/word I needed stitched on the shirts I was providing. I dropped them off on a Tuesday. Something told me to return the next day to emphasize the desired outcome. So when I walked in the next day, Wednesday, they explained that they were "confused" and "needed clarification". My first thought was: why didn't you call? Had I not come back the next day, what would they have done? Regardless, I re-explained how I wanted the shirts done. They even printed out the words I needed stitched and showed me and then told me the shirts would be done by Saturday. Saturday came and went with no communication from them. I decided to give it a few more days, reasoning that they must have been backed up with many orders. I called on the following Tuesday (1 week after placing my order) and they hurriedly told me that they were incomplete due to the "delicate" nature and "it would take more time". I asked how much longer and they said "Maybe Thursday, maybe Friday." I asked if they had even begun work on the shirts and they said, "No, but they are waiting in a bin." So, instead of being transparent and having clear communication with a customer, they were going to lie about the progress of an order. I decided to discontinue my order and retrieved my shirts that same day. Needless to say, I won't be returning. Oh, did I mention they were only 4 cotton shirts that needed to be embroidered? Unbelievable. read more