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    A&E Refinishing

    5.0 (3 reviews)
    Closed 8:00 am - 5:00 pm

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    Flo's Attic

    Flo's Attic

    3.2
    (13 reviews)
    $$

    They did a fabulous restoration job on our piece of old furniture…read more The staff was very friendly and helpful. They let us see each step of the restoration and decide how we wanted to continue.

    I stopped in to ask about having repairs made to two chairs that had previously been reupholstered…read moreand refinished elsewhere. While the upholstery was beautiful the foam cushion used had no support so when one of the chairs was used the foam ripped as it was pushed through the unsupported seat hole. Thus, both need supports added. When inquiring about repairs, I was asked only one question regarding the seat, if it simply popped off, to which I responded no that there were decorative nail-heads before being told I needed to see an upholsterer. When I inquired as to why, I was informed that the upholstery had to be removed to fix the chair, a statement I believe is incorrect. The structure can be accessed from under the seat to add support. When I explained the structure of the chair, I was then requested to bring one of the two chairs in to allow them to look at it. I explained that would have to borrow an SUV and have help to bring the chair and requested that I be able to send pictures for a preliminary decision as to whether or not they thought they could fix it before bringing the chair in to the store. The store representative told me with some exasperation to just throw a chair in my car, and I didn't need help for a simple chair. I was shocked to be told that the chair could fit in my car and that I could manage to move and lift it on my own after clearly informing the store representative that I could not. In shock, I stuttered that I couldn't, and paraphrasing was told to not be dramatic and ridiculous of course I could put a dining room chair in my car by myself. I, therefore, explained it wasn't a dining room chair and I had never said it was and reiterated that the chair wouldn't fit in my car. When he started to argue the point again, I was forced to further explain that I am disabled and unable to lift a heavy chair, even a dining room chair had it been one, because of my shoulder. He then gave me instructions for taking pictures and gave me the email address to send them. Given an hour or so to reflect upon my experience, I have decided that his handling of the situation did not reflect the type of customer service I expect and likely foreshadowed future issues so I will be looking for somewhere else or just buying new chairs (the easy solution). I would have preferred to be asked questions to confirm his assumptions instead of having incorrect information spouted authoritatively at me such as I could manhandle the chair on my own which placed me in an uncomfortable position of having to explain.

    A&E Refinishing - refinishing - Updated August 2026

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