The first heavy storm after our roof replacement happened sooner than I would have preferred, but…read moreit ended up being a good test. The new roof handled it without any water entering the building. Before replacement, the surface had blisters, cracked seams, and several areas that held water. We reviewed repair and replacement options, and the condition of the insulation made replacement the more sensible choice. The old layers were removed down to the wood deck. Most of the wood was sound, although several boards near the front parapet needed to be replaced. A self-adhered modified-bitumen system was installed over new insulation and a cover board. The chimney flashing, plumbing vents, and roof hatch were all completed individually. Additional taper was used near the rear drain to improve water flow. The Royal Renovators Inc. crew protected the front planting area and used the rear access for debris. We found a few scraps of membrane near the neighboring fence after completion, but they returned and picked them up the next morning. The final documents included photos, material information, and the written warranty. Months later, the roof is still draining well and the interior stains have not returned.

The roof on one my buildings had reached the point where the frequency of repairs were becoming…read more.. exponentially more frequent. So, it was time -- full roof replacement. Since the building is both commercial and residiential, one of the biggest concerns was minimizing disruption to tenants, and of course keeping everything on budget and organized. From the start, Royal Renovators seemed to understand these concerns and put together a plan that worked around the building's daily operations. The existing roof was removed, damaged areas were addressed/fized, and a new roofing system was installed along with snazzy updated flashing and drainage improvements. Communication throughout the project was - chefs kiss - and we always knew what stage things were in. As expected, there were additional conditions unconvered that needed to be addressed. But, these guys were transparent about it, laid out the options like they did before, and it didnt turn into pressure or surprises. What stood out was how transparent they were when additional conditions were uncovered. Every decision was discussed beforehand and documented with photos. In the end, the new roof was completed on time, and is performing exactly as expected.

Great honest company. Addressed my issue at a reasonable cost. Will use again in the future.read more

Messaged them via Yelp and got a fast response. In fact the guy showed up a few hours later…read more Price seemed reasonable although I admittedly don't have a good benchmark. He didn't over sell which was appreciated. Only complaint is that he has pretty poor English. So it made it a little difficult to communicate my issue which was a little complicated

I can't say enough good things about Bill White Roofing! Their customer service was absolutely…read moreamazing. They came out the same day, went up on the roof, and quickly identified a small hole that two other companies completely missed. Both of those companies quoted me around $2,500, saying I would need to remove fascia and gutters--without even inspecting the roof properly. Bill White Roofing was honest, straightforward, and saved me from unnecessary work and costs. It's so refreshing to deal with people who truly care about doing the right thing. I will absolutely be referring them to all of my neighbors and will continue to call them for any roofing needs in the future.

(Roof repair/roof leak/fixing valley) I am sorry that I…read moreposted this review late. I promised Bill to post this on 12/8/2021(FYI, I am not getting any discount/money for posting a review). Bill and his crews did a great job of fixing the roof leak! It hasn't been leaking so far after the fix on 12/6/2021. Although they are not the cheapest among the vendors offering to fix the roof, they were very responsive, offered a great quality of work and a 10 years warranty! While all the other contractors I talked to needed at least 2 - 4 weeks before actually fixing it, Bill did the inspection himself and was able to schedule the work in about 3-4 days! His crews, Mario and another man who can't speak much English took just 1 day to install the new valley membrane and finish all the patching. And they cleaned up all the garbage promptly. There were only 2 things I was a little bit concerned about, which Bill promptly and patiently answered. (1) It's a bit cloudy/rainy on 12/6, so I was worried that might affect their work and was wondering if Bill wanted to reschedule. But Bill, based on his experience, assured me that they would be able to finish the work before the rain, and it shouldn't have any impact. (2) It's stated on the contract that the valley roofing material will be "new Firestone roofing with black mineral surface", but eventually what's installed is "Firestone SBS White". Bill explained that the white one would be a better fit because a silver coating is needed for the black one, and with Firestone SBS White, the silver coating is not needed. I am really glad and appreciate that Bill took the time to patiently and promptly address my concerns, and explained everything thoroughly to me! And he is very flexible with the payment methods as well! Overall, Bill and his teams did an awesome job! Thank you very much for the hard work! And I will post an update in 3 months - 1 year if anyone is interested!

We had an excellent experience with Royal Roofing Queens from beginning to end. The entire team was…read moreprofessional, knowledgeable, and extremely easy to work with. From the initial inspection, they took the time to explain the condition of our roof, answer all of our questions, and provide a clear plan for the work that needed to be done. The crew was punctual, respectful, and very efficient. They worked carefully, paid attention to every detail, and made sure our property was protected throughout the project. Once the job was completed, they cleaned up everything and left the area looking great. What impressed us most was the communication and quality of the workmanship. We were kept updated throughout the process and felt confident that our roof was being handled by experienced professionals. The final result exceeded our expectations, and we are very happy with the durability and appearance of the finished roof. I would highly recommend Royal Roofing Queens to anyone looking for reliable roofing services. Their professionalism, craftsmanship, and commitment to customer satisfaction truly stand out.

As a property manager for a multifamily building in Queens, we hired Royal Roofing Queens for a…read moreflat roof leak and drainage issue that had been ongoing for a while. Chris and Matt, the project managers, were straight to the point and easy to work with. They came out, explained what was actually causing the problem, and didn't try to oversell anything we didn't need. Pricing felt fair for the scope of work and they were transparent from the start. The crew showed up on time, worked efficiently, and kept the site pretty clean even with tenants in the building. The repair itself was done quickly and the roof has been holding up well since no more leaks or ponding issues after heavy rain. Overall, solid experience and I'd use them again for future work.

Very unreliable , I called on a Saturday to setup an appointment and was told I had to wait till…read moreWednesday before a Technician would be available . Call them on Monday to confirm appointment, they said everything was still a go . Called again Wednesday at 1pm, they said yes our technician will be there by 2pm . No show no call no anything after waiting all day .Called again a couple of times after 4pm ,that evening no answer on the phone . Called again the next day , phone goes straight to voicemail. Now they're avoiding my calls . My wife convinced me to leave it alone and just be grateful that we didn't have them do any work on the property. And that I would've had hell to pay if in any case I needed them to come back to correct a problem after I paid them. And she's right !!! Maybe it was a blessing in disguise.

The drain fell 2 days after they installed the gutter and they have not returned any of our calls…read more I spoke to him once and he said they were coming to fix it but then they stopped taking our calls. we are taking this to the media AND opening a lawsuit tkbhave our money returned. Do not use this company.

Miguel was professional and friendly...They did a great job!!! They send before and after pictures…read moreof the gutters...Their prices were reasonable. They came when they said they would...I will definitely use them in the future...I highly recommend them...

Great communication! They took excellent care around my home and landscaping while cleaning my…read moregutters. They even changed my soffit lights while they were up there. Highly recommend!

Why a single star? It's because I'm generous. I went with this vendor because we're in the same…read morezip code just 8 minutes apart. I figured a short drive for him would result in a slight savings for me. I asked him for an estimate over the phone but he insisted on coming over?!?!?! So I met up with him and he gets 5 stars for being timely. The estimator began to COMPLAIN to me about the difficulty of the job and the manpower required to complete such a task. He exclaimed a minimum of 2 men are required and it will take all day! REALLY? His estimate to CLEAN the debris from the roof gutters (3 sides) came to $750! REALLY? Honest business here? I then asked him what it would cost to clean my next door neighbor's roof gutters so that I can capitalize of some economies of scale here. The estimator then lowered his price to $450/house. REALLY? To make a long story short, I went with a STATEN ISLAND guy that gave me quote over the phone after sending in my house pic and he quoted me $175/house!!!! Why are manual laborers like this so dishonest? Whatever happened to honest day's work? Whatever happened to one's honesty? So much for religion, diversity, equity and inclusion?!?!?!? It seems like the local laborer charges for DEI and religion. No thank you.

I reached out to FH Construction to help with my roof and they came in and solved my problem and…read moreeven offered to help with other roof issues. definitely recommended

My husband and I experienced a very unexpected and unpleasant leak in our bedroom. William & Hugh…read morewere quick to respond, clear about the process to repair, and gave us a very fair price. We had been given an estimate almost 10 times as high as theirs by another roofer. They fixed slates on our roof and we have not had any leaking since then - it has been a couple years and no problems whatsover. Kind, responsive, honest, and quick to do the work: It feels like that combination of things impossible to find these days, but William & Hugh are a great team.

Very responsive and great communication. They came out and…read moredid a great job replacing my downspout. I will definitely hire them again for future work.

The service was great! The people did detailed cleaning for roof and gutter. Cleaned up any mess…read morecaused from the debris. Also removed debris that went to neighbor property.

This review is for my only experience with them...keeping appointments. I don't know how their…read moreactual service is since they stood me up on my appointment. If you are given an appointment and a time frame, then you expect this company to keep the appointment. Instead they never came: I had to take a day off from work to have no one show up: I was back and forth with their customer agents and they kept leading me on and making me think their techs were coming. Then, they finally admitted that they were overbooked for that day and was there a better day for re-scheduling? Yeah...the better day was the day I took off to wait for them to come. So unprofessional...I felt disrespected. The only thing good that came out of this was finding another company that actually had someone show up when they said they would. And after reading their other reviews on Yelp, I realized so many others had the same issue with this company not showing up for scheduled appointments. People's time are precious...this company needs to remember this. They need to overhaul their scheduling commitments!!