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    A&C Auto Solutions

    1.0 (4 reviews)
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    1 year ago

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    1 year ago

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    2 years ago

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    Sadiyah T.

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    2 years ago

    They took my daughter car because her insurance collapse anybody looking to buy a car don't go to them at all ok because they are scammers

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    Value Kia - Value Kia in the Philadelphia Airport Automall! Think Value, Think Value Kia! Cash For Clunkers Is Back!

    Value Kia

    (78 reviews)

    First let me give shout outs to Elvis (salesman) and Hassan ( Finance)…read moreElvis was great showed me and my daughters 2 cars, explained them to us a took us for a spin, and stuck with us through the whole sales process which was A LOT!! But elvis is a great salesman, kind, funny and absolutely the sweetest person. Hassan who at first I thought was shady (LOL) proved me wrong got me and my daughter 2 brand new cars and is a man of his word. (hard to find in this business). Be prepared for a long process if you credit is jacked up. But they still work with you, and the owner was there everyday Hands on!!!

    On May 2, 2026, my car was vandalized. The left passenger window was broken, and the driver-side…read moredoor lock was damaged. Before bringing my vehicle in, I called Value Kia on 6915 Essington Avenue and spoke with Mike in the service department. I explained the situation, and he told me it was okay to bring the vehicle in for repairs. From that point on, the experience was nothing short of frustrating, stressful, and unprofessional. I constantly had to call the dealership myself just to get updates on my vehicle. Every time I called, I was given a different excuse. First, I was told that the locksmith they normally use had cancer and was unable to do the repair, so they needed to find someone else. A week later, after I called again, I was given the same excuse. Then Mike called and told me I could either continue waiting or use two separate keys -- one to open the car and another to start it. That solution was completely unreasonable. After more follow-up calls from me, Mike stated they had found someone to fix the lock but were waiting for him to inspect the vehicle. Later, I was told the locksmith had come, ordered the part, and would return. Again, I heard nothing back and had to call myself. At that point, Mike claimed the locksmith never returned to complete the repair. Throughout this entire process, there was no communication unless I initiated it. Mike repeatedly said he would call me back, but he never did. I was constantly chasing updates while my vehicle sat untouched. On Friday, May 22, 2026, after nearly four weeks of excuses and no progress, I finally told them I was coming to pick up my car. When my mother and I arrived at the dealership, we discovered that absolutely nothing had been done. The broken window was still covered with the plastic I personally put on it after the vandalism, and the damaged lock had not been repaired either. My vehicle had simply been sitting in the back of the dealership the entire time. I suffered a heart attack on November 3, 2025, and I was trying hard not to become overly stressed or upset because I know how dangerous that could be for my health. When we arrived and immediately started hearing more excuses and dishonesty, I chose to step away and sit down while my mother addressed the staff. However, the lack of accountability and constant excuses escalated the situation. My mother became extremely upset, and eventually I had to get involved myself. What made the situation even worse was the audacity of the staff trying to blame us because we did not want to use two separate keys. That is not a solution to the actual problem. Then we were informed there would be a $160 diagnostic charge. What exactly was diagnosed? The issues were visible damage: a broken window and a damaged door lock. Both repairs required outside vendors, yet after four weeks, nothing had been repaired. Charging a diagnostic fee for work that was never completed and barely even addressed is unacceptable, and I fully intend to dispute that charge. Service Manager Deon attempted to calm the situation, and I can acknowledge that he tried, but it did not change the reality of what happened. For four weeks, my vehicle sat untouched while I continued making car payments and paying insurance on a vehicle I could not properly use. I had previously filed a complaint against this dealership, and honestly, this experience felt retaliatory. My mother and I later learned we could have contacted the warranty company directly regarding coverage for the damages, but by then we were already exhausted from dealing with the dishonesty and lack of professionalism in the service department. To make matters worse, Joe then threatened to ban us from Value Kia, as if that was somehow a punishment. After this experience, I would never willingly return there anyway. This was by far the worst experience I have ever had with a dealership. The service department displayed poor communication, lack of accountability, dishonesty, and complete unprofessionalism. I no longer trust Value Kia and would never recommend this dealership to anyone.

    Payless Car Rental - There's the shuttle that never came!

    Payless Car Rental

    (377 reviews)

    My 5-star rating for the Payless Car Rental at 6975 Norwitch Drive in Philadelphia is based on the…read morestellar performance of one man: one of the shuttle-bus drivers named (to the best of my recollection) Steve. He picked me up at the Philadelphia airport on April 22, and returned me to the airport on April 28. During the airport pickup on April 22, Steve's shuttle bus was full by the time I arrived. However, because Steve could see that I was in pain (I was having severe back pain), he made an exception and allowed me to sit in the passenger seat. We quickly became good friends on the ride to Payless. Upon following the signs for "Rental Car Return" on April 28, I circled the airport rental car center two or three times looking for the Payless car drop-off location. My flight was at 4 p.m., and time was running out. Upon entering the Avis car drop-off location, an employee told me that Payless is not in the rental car center, but rather at an off-site location: 6975 Norwitch Drive. I sped off to that location and was met there by none other than my new friend Steve, standing right next to his shuttle bus. Upon telling him that I was running out of time to make my flight, he quickly checked my car in, ushered me onto the shuttle bus, and got me to the airport on time. I will always be indebted to Steve. Whatever Payless is paying him, it is not enough. Thank you, Steve. Have a great life!

    When you've been on a long all day flight and flew from the other side f the country, you're…read moreexcited to get to your destination and call it a night. I waited for the shuttle bus for Payless. None came. 10 mins came. Called the 1800 number on my confirmation. Passed to a local tel number. Then to another. Then asked to wait another 10-15 mins and to call if the shuttle still is not there. Waited patiently. Then frantically dialed the local number again only to be passed to another local number . Then waited then got passed around. It was ridiculously a big issue for me. All the other passengers were gone. The long line waiting of passenger at the airport cleared up and I was still there. Another passenger offered to take me to the car lot of Payless, it was closed. I called them now really upset, they said they can't do anything as they're closed. So I told the man who picked up the phone I'm so disappointed for this disservice! I ended up in New Jersey with my shared ride , and went back to the airport at Enterprise where it was a buttery smooth transaction ! I went out with a rental car that's new, clean and staff were professional! I only booked Payless because it was on Priceline. Cheap doesn't mean good service. You get what you paid for. What a waste of time and energy and I hope I get a refund as the rep told me 10 business days. No one called me back, no email, nothing. I had to drive 2 hours out of Philadelphia and my entire plan for that night was ruined. I had people waiting for me that drove from out of town as well and the inconvenience to 3 parties affected by the irresponsibility of this business is not appreciated. Do not ruin your vacation, your day or your mood. Rent a car from a reputable rental car company . Pay more, NOT Payless! I should have read reviews prior hand! Save yourself the trouble. It's not worth it!

    A&C Auto Solutions - carrental - Updated May 2026

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