Lovely service by Kevin and his team. Best tools in town, all shiny and clean!read more

I rented a Billygoat lawn vacuum yesterday. The assistant working there had trouble starting it. He…read morefinally got it working and the sales staff had me meet the assistant in the yard. He showed me how to run it , telling me that if I had trouble starting it, I should hold the choke while pulling the starter cord. We did that and it started. I took it home and couldn't start it without choking it. I couldn't reach the choke while pulling the cord so had to use a twist tie on the choke while pulling the cord. The collection bag leaked badly, half of the leaves escaped. The gas task was only 1/3 full. The height adjustment was rusted and very hard to adjust. The pull start cord wasn't recoiling properly and needed coaxing. The nozzle and hose attachment (for vacuuming in flowerbeds) was missing (even though I called beforehand and was told it was there). Waste of time and money. All they did was give me a 25% discount. Very poor maintenance.

What do you get when the only other choice, is their other location? You get screwed. Well, almost…read morescrewed, as my case may be. I needed more power, and with that I called these guys to rent a generator for a weekend (yes, for the Yelp RV). I told them what I needed and thought that it was all pretty clear. Until I went to pick up. When I arrived, I had to force myself to open the door to the dirty, dingy and smelly mechanic shop with a coffee station that gave me the heebie jeebies just looking at it. Shudder. Me, obviously out of place, wearing street clothes with clean hands, said I was there to pick up an order I had made over the phone. The problem - they didn't have what I ordered because either A) I had ordered from the wrong store or B) I had ordered the wrong sized generator. Hmmmm... well, I know for a fact that I was supposed to pick it up from this location, since I didn't know there was another one until that moment and since I told THEM to tell me what I needed on the phone meaning, it would be pretty difficult for me to order the wrong size. After a few minutes of phone calls and some head scratching the crisis was averted. Soon, I was loaded up (appreciation for the help with getting this into my car) with a much bigger generator than I had ordered,but at least they charged me the price of the smaller one. The thing was heavy and huge, dirty and filled with rocks that left marks all over my trunk. But none of that bothers me more than the lasting smell of gas in my car that reminds me of that grubby place. Yick!

Dollarton location: Employees are kind, helpful, and quick…read more Super easy to work with. Welch location: Employees would rather be anywhere else, get mad when you ask questions, and spend 5 minutes counting bolts while you wait at the counter

I always received great service at both locations (North and West Vancouver) Josh, Daryl,…read moreSean(Manager)and the two friendly ladies at the N.Vcr. location had been always helpful and professional and when you place an order they call back or find the tool you seek at another branch!! Richard (Manager) at West Vcr was also friendly and helpful. I certainly would recommend both places to rent or buy equipment as they have earned my trust and confidence. Outstanding customer service!!! Keep it up!

Beware the desk donkey. It bites…read more When they damage your vehicle with their forklift they will do whatever they can to avoid taking responsibility. Up to and including misrepresentation and flat out lying. The owner will be "away" or "sick" depending on when you call. Avoid like the plague.

Very helpful and reasonable rates. I've used Able several times over the years and they are always…read moreprofessional and take the time to discuss the equipment required for the job.

Absolute bandits! I booked a scissor hoist with them, was quoted $650 a week and $150 delivery…read moreeach way. The thing was delivered not working and we lost a day and a half for repairs. We got 2 days of ise and then sent it back. The rep was out so I asked to have him call me to discount the rental accordingly. They guy never called and 3 days later comes an invoice by mail charging my credit card $1700! The invoice shows $875 a week and $200 each way delivery PLUS, they rented it from another company who I called that were cheaper but too far away! These guys are liars and thieves, stay away!

These guys are pros. They are ever knowledgeable about our needs as an industry and open to…read moresuggestions. I rented a diesel electrically charged heater to heat our actors in a 10x15 tent. I suggested they add on a light tower to the heater so we can use it to heat and light our tent and Stew whipped it together for me, presto! Now we don't have to rely on the electrics department to plug in our tent so we can safely hold our cast and crew! The magnetic sides are a bonus for trapping in that clean heat into your with truck. They got other cool stuff Go check them out! You deserve it!