There was a power outage earlier and I guess our old side-by-side (came with the house) died. I called a few minutes before 5pm and the owner met me there around 5:40pm, staying late (highly appreciated!). After frantically putting all the frozen items in another freezer/fridge combo and as much refrigerated stuff in said other freezer/fridge, I got there much later than the 20 minutes the map said it would take. Once I got there, he asked about what I needed and when I requested dry ice, he actually suggested regular block ice in order not to ruin my refrigerator contents (dry ice would be too cold). So, instead of spending more, I paid less AND didn't freeze my refrigerator items. I also found out they make large cubes for alcoholic beverages - super Crystal clear, too - I got some of those for my hubby (look, it's been a long day - we started with the sump pump dying and had to deal with that, shop-vac-ing the carpets from the resulting flood, and then the daughter tells us around 4:30pm that the fridge/freezer has died - hubby NEEDS A DRINK! ) and he was so happy to have them! Thank you so much - I will think of you guys next time we need ice or dry ice for anything! read more

Really awesome staff caring and accommodating Susan is the greatest and Mr John is the best.