Top tier service and actual integrity. I didn't know businesses like this were still around. My grandson broke a derailer on a wal-mart bike. I didn't think they would even touch it. They found a modestly priced derailer and installed it within a half hour. The derailer works better than when the bike was new. They didn't even try to sell me a new and more expensive bike . When that time comes I will definitely buy it from A&B Cycle! read more

Good assortment of products to buy, pretty quiet place. Every time I walk in, the folks behind the counter all turn and look at me at the same time like I caught them playing solitaire on their dads compaq when they're supposed to be doing inventory! No less, always helpful and kind. Even when I'm asking stupid questions like "do spokes make you go faster?!" and "can a bike go faster than a horse?!" read more

This place redid my retro bike! They had no problem working on it !! I would recommend them to look at your bikes and the price was right! What more can you ask for in a bike shop? read more

Absolutely TERRIBLE customer service, while the guys up front are nice there is no communication between them and service !! No one talks to anyone!! My boyfriend called and asked if they could have some bikes done on a certain day they said no problem!! So I drive 45 minutes to take our 2 bikes to them to build. Which I was treated very poorly by the guys in service and told it would be $80 for them to open the box and not guarantee they will even build them for "warranty purposes," but I still agreed as we are going on vacation and need these. We call and they tell us they weren't told about a specific date. Then Shawn in service says I was told they couldn't guarantee a day after I corrected him and said that wasn't discussed he said he had no idea about a specific date. I do not appreciate the unprofessionalism shown by the entire store and especially Shawn. I will tell everyone I know to avoid at all cost. You work with people being rude won't get you anywhere. They're lucky I don't call the BBB for this. Absolutely disgusted. read more

How many stars should you give a business when you cannot hardy get anyone to assist? Is two stars generous? Have they not heard of customer service? My wife and I were in the market for a couple of eBikes and prepared to spend "several" thousands. When we entered there was only one other person in the store who was being helped ( not sure if he was a customer). I could see no less than four others in their shop. We walked around the shop several times and waiting for help since we were new to these types of bikes. Finnaly I had to ask if anyone could help. That is when one man asked another and heard him say "see if you can help them". Not even acknowledging us. The employee (?) came over and asked what are we needing. I did not feel that this gentelman had the knowledge to assist us in a decision as he did seems to have specific knowledge and was trying to fill a role he was not suit for. . We are of the older generation and did not expect this poor level of customer care especially where there was a potential for a very large sale. Does customer service depend on an amount. We walked out and went to another and bought two eBikes. Guess who we will not recommend. read more

Chuck is awesome. Great service! Found just the right TREK for my MSU son to use on campus. Thanks!

There were at least four employees in the store and I was looking for new clip ins and cleats, but guess no one wanted to help me? Not to mention they didn't greet my grandmother, mother or me as we came in to spend $300+! Go to SBC! read more

Riding the Adventure Cycling TransAm Trail and took a day off in Springfield and brought my bike into A&B. Scott, the shop manager, and the entire staff were the best. Scott took the time to completely adjust and fine tune my bike and showed me some things I needed to know about on-the-road maintenance. I have been riding bikes for over 40 years and this is one of the best shops anywhere. read more

I went into the shop on 24 April 2016 very late on a Sunday afternoon looking to get a new saddle for another bike which they did not have what I needed no problem. But I had brought in my bike that I bought from another LBS. I was going to drop it off there and come back and get it later in the week. But I took my bike in and the mechanic looked at my issue I had described to him and troubleshot my cassette and chain and showed me the problem. He said it needed to be replaced. He had an hour and a half before COB and replaced it for me. I live in Waynesville about an hour and half away from Springfield. I just wanted the owner of this shop to know that he has a great crew there. I want to give a special thanks to Ryan for taking the time to help me out and get me on the road again. I wish all my experiences with a bike shop was like this. I told Ryan that you guys have earned my business. If you give incentives to your employees please consider Ryan for some thing for his willingness to help a guy out. My wife and I were very impressed with your whole shops friendliness. Thank You Burke Flynt read more

These guys are knowledgeable and very helpful and have always been great to work with. My wife and I wanted to spend more time outdoors so we started with simple mountain bikes. We quickly realized that mountain biking would be our new favorite hobby. We bought two Trek Stache's after that, and then wanted something in addition to those, where we could cover more ground without having to work as hard, so we got Power Fly's and absolutely love them (you can use the settings to help determine if you still want to get a workout, or you can keep it in Turbo and go straight up trails with little work - we took them to Busiek and they did great on that crazy steep trails and rocky terrain). I now ride my Power Fly to work (takes exactly half the time it takes to ride my Stache). Dalton and Bryant especially helped us make the best decisions and get exactly what we needed, as well as any accessories (highly recommend Proline Bontrager pedals, and those biker pants really will save your ass). Those service guys are really great and super nice (they don't cut corners, either, and really seem to care about your bike as much as you do). We will certainly be back and highly recommend A&B Cycles. read more

Great staff! I like this shop. Best place to get a quality bike and have it set up just for me by a pro. A+

Nice store, thats about it though. Ive met one nice guy that worked there, dont remember his name. He was on the older side. Anyways, the employees are way too cocky, sometimes rude, but always dressed to the tee in pearl izumi gear. I wish i liked going in there more, because the store is so nice, but Ill ride the extra miles to sunshine. read more

I stopped in a few times to get bike parts and just look around. They have everything a cyclist could want, along with hundreds of bicycles. If they're not busy when you go, you'll get plenty of attention from the salespeople. read more

I stopped in to buy parts for my sons Mongoose 21 speed mountain bike .I got 100 percent professional service and did not give me any guff about the fact i was buying parts for a cheap walmart bike ! Bikes are a different world than years ago when A&B was on walnut street selling Schwinn bikes! after looking around the store i will definitely buy my next bike there! read more