Called Don at DT Plumbing -- and boy was I glad I did. I had…read morea leaky shower head amongst other plumbing issues and he was able to come over and fix it that day (extremely responsive). He was prompt, courteous, clean, upfront/transparent with pricing and I cannot be happier with the work that was done. I will be using DT plumbing for all of my future home needs.

Don was very professional, arriving on time and getting straight to the leaky pipe. He kept me…read moreinformed of the problem, provided an estimate before beginning work and left no mess behind. I'm keeping his number for all future plumbing needs!

I am not known for poor reviews but this is one of them…read more Hired Isaac a couple of years ago for an inspection and cleaning on our furnace, tankless water heater and air conditioner. Was pleased with the service so we bought one of their expensive maintenance plans. First of all, you have to call them every year to return for a cleaning and inspection. They should call us to schedule service thru their expensive plan. Fine. We are considering moving so I called for an inspection and cleaning. They wouldn't do the A/C bc it was February. Again, fine. Well the nightmare began. Now keep in mind everything worked perfectly prior to this service. Again, cleaning and inspection. Tech started inspection. Soon I heard a half hour of very loud metallic banging. I asked how it was going and was told he was trying to free a part to clean and check it. In the end, couldn't get it. Specialist had to return. Specialist returned and said igniter was bad. Changed it and it cost $162 which was the cost after the $600 maintenance plan previously mentioned. Pretty quickly we noticed more trouble. No hot water for a number of minutes. You may say no big deal but try running your bath for 3 to 5 minutes bf you get hot water. This happens on every faucet too. So we called again. Tech came and now found a bunch of gas leaks and the heat exchanger was bad. Cost $300 after their wonderful $ 600 maintenance plan. They also repaired some of the gas leaks. Said RGE had to fix another one. RGE came and said no leak. Hmmmmm... And I can't help to wonder how much of this is a result of the first Tech banging away full force on a very intricate and fragile piece of equipment. And we don't even have the new heat exchanger installed yet!! No call with an update, no call to schedule appt. Nothing. 2 months ago we called for an inspection. $500 later (not including the investment in the $600 maintenance plan) we have a non properly functioning water heater, no appointment and no plan. So much for hiring a big company for expertise, service and peace of mind. Ill update when, I mean if this gets resolved.

I'd like to start by saying we are not unhappy with the service or technicians that were sent to…read morethe house to install the new water heater. My review is solely based on Isaac's lack of ability to give us a detailed invoice for the cost of the work done. We asked several times and were told that is was not possible in their systems to provide one. they did divide it into Labor and Equipment, but did not provide the actual cost of the Hot water tank, new venting, cost of removing the old equipment, etc. I have owned houses for over 35 years, never have I had a company not be able to provide cost breakdown of the hardware installed. We will not be calling them for any other services, except those that are covered by the warranty on the water heater.

We needed fast service to replace a faulty basement bar sink discovered Friday evening. Ethan…read moretroubleshooted the plumbing situation first thing in the morning and quickly identified the issues associated with the pump. Replaced the pump immediately and secured all fittings. Provided quality service with real good explanations.

I like Pride. I've…read moreworked with a few plumbers in the Rochester area, and they might be my go-to from here on out. I appreciated how everyone I dealt with was calm, courteous, and knew their business. I spoke to Ross on the phone at first, and he was great to coordinate with, especially since we had a couple of scheduling issues. Steve was the plumber who came out to take a look at our shower issue, and he was on time, and very professional. He let me know what we were looking at price-wise, and although it was a little steeper than I expected, the work they did was good. You should know that their service call price is $49. That's on the lower end in my experience, but they don't waive it if the work is more, it's added to your bill. That said, I talked to another plumber in the area whose service call price was $250 (bananas), so it's all relative.

Roman and the crew are great guys, always call them when I have any plumbing work that needs to get…read moredone

Roma responded immediate to my call and was able to able to come the next for my non emergency…read morerepair. He was very kind, he wore a mask and took properly Covid safety precautions. The job was done quickly for a reasonable price.

I had a disappointing experience with Jack & Jill Plumbing. After the installation, the tub spout…read moredid not function properly. I contacted the company, and while they did return, they did not adequately investigate or fix the issue and declined further repair. I ultimately had to hire a second licensed plumber, who confirmed the original installation was done incorrectly and required additional work to fix. I made a good-faith effort to resolve this directly with the company before escalating, but was unable to reach a resolution. Based on my experience, I would not recommend using Jack & Jill Plumbing.

Kyle arrived the day I called and completed the work within an hour. He is a very friendly and…read moreenergetic guy who kept us entertained while he worked. Kyle was very professional, efficient, and had pride in his work. Highly recommended!

Great service, on time as scheduled and excellent work performed per the quote! No issues…read morewhatsoever.

From the owner: I have been a maintenance technician for 4 years now And I love my job. I love helping people out…read more I love to fix things and work hard. And I'm just trying to provide for my family by working hard. Give me a call and I promise you will like the price and the quality work I can provide for you!

My shower drain was clogged, I tried draino and it did not resolve the issue. I called this company…read moreand they sent someone out who didn't help. They literally looked at it 5 minutes and said they could not resolve the issue and that they would have to take out the ceiling and all this BS to get to the clog. They also said they don't do finish work if they have to rip out the floor/ ceiling. They never sent me a quote and I resolved the issue myself later by more extensive research on the issue. This company is a scam and should not be used.

Stay away!! Extremely overpriced, forgot to re-attached the house grounding cable so my home was…read moreun-grounded for several days until I figured it out. When I spoke with the owner she really didn't seem to care.

Excellent response, great service and nice technicians. Job completed as requested and quickly.read more

They did a really good job with my toilet. My half baked idea of thinking I could do it myself with…read morea flange adapter and some good old fashion silicone really screwed me and not in a good way. I'm thinking by my 3rd beer I decided I'd call in the big boys. Hell I even forgot what I was doing. They came in and put some serious work to that train wreck I caused. It was a bit pricey but the job is done and I'm sitting pretty with the wife. Very professional people unlike me.