Each time I have gone to Koorsen I have the same person help me by the name of Jeremy Williams…read more Jeremy works in the service department and is very knowledgeable, helpful, and kind. He is patient when I ask questions & always shows up with eager energy & a smile.

Fire in a Frat house, where I am the house mom. The sprinkler went off in one of the rooms and the…read moreFire Department responded. They turned off the sprinkler, and the security panel also went down. This all occurred in the middle of the night. Koorsen repairman responded within 90 minutes, got the fire alarm panel back up and running, and replaced the sprinkler head. He was so nice, patient, and helpful. If he had not responded as quickly as he did I would have had to remove 55 boys from the house. THANK YOU AGAIN FOR YOUR QUICK RESPONSE

Zip Code 46062. These folks were inadvertently contacted for a small camera porch inquiry, but our…read more'communication wires' got crossed. Due to similar names and back and forth phone calls, I had mistaken them for another company. A well dressed, professional Dave Rogers arrived during actual contracted company was in the middle of installing. Dave was gracious and seemed to understand the 'mixup'. My reason for the rating is that their quote was competitive over the phone. Very professional. As in the actual contracted company, they were interested in helping install a pre purchased outdoor security camera when others weren't.

The easy, no pressure consultation helped us make our decision. Plus, they have the latest mobile…read moretechnology that helps us protect our home no matter where we are and their monitoring/installation services were very affordable! Great job Kirk and Duwuan!

They lied right off the bat. Website promised to provide information if I provided phone number and…read moreemail address after already providing all the specifics of what we were looking for. Never got any information. Just non stop texts to call more information. Not being lied to is high on our list of requirements from a security provided.

Update: It comes as no surprise that this terrible company charged me for an additional month of…read moreservice after I cancelled my service. In a call with them today, I was told they had to keep my account open for 30 days "for security reasons." BE WARNED!

Super quick and very helpful! The gas cap to my car is locked protected with a key that I…read moreconveniently lost right when my gas light came on. After buying a replacement lock and cap, I was desperately looking for a Locksmith company nearby, which conveniently was Tinder, I called beforehand, and the lady said that I could bring my by and she could check it out to see if she could help. When I got there, she was waiting in the parking lot for me and immediately took a look at it and went to get some tools to work on it. While she said it would be a difficult one to unlock, she was able to get it unlocked in under three minutes and I was only charged 10 bucks for it! I was super appreciative of them, and I will definitely consider them if I have other Locksmith needs!

They cut obscure keys well. No second trips…read more They even had blanks for Yakima bike rack locks. I've lost the ghost key that will remove the core from the rack, so ordering a key from Yak wasn't an option.

Very disappointed. Max Video and Security installed my security cameras and the cameras work well…read more They were supposed to install one final camera for a reduced price and they completely dropped off the face of the earth. Several phone calls were made and messages were left that went unanswered. I sent emails and they never responded to my emails. I had a friend who referred us to them call to see if he could get a response and they never answered or returned his calls as well. I called their tech support person who answered my call but she never called me back as promised. I called her back and indicated that it appears my calls are being ignored and still no return call. All of this lack of acknowledgement and I owed them no money and we believed our interactions were pleasant. Bills for their services were paid. We owed them nothing. I even tried filing a complaint with the BBB and they couldn't even get a response from them! I don't know what prompted such dismal service. My husband and I felt completely abandoned. The expense to install the cameras was not cheap and we needed the assurance that if the cameras started to malfunction or we had questions we could call this vendor for warranty related help as most companies provide. We got no help. The only reason why my husband and I patronized this business was because a trusted friend who was very pleased with their work referred us. After the way they treated us and after all the money we paid, I wouldn't refer them to anyone. They do not have a reliable customer service line. Perhaps once they got the type of business they desired, they no longer cared about the "little man" who provided the stepping stone that enabled their growth and expansion.

We love our cameras and feel so much more at ease when we are out of town. We can check up on our…read morehouse from anywhere

Response was immediate plus serviceman went WAY above and beyond. He actually trimmed away ivy…read moreblocking the garage door PLUS got the garage door back on its track. Awesome.

From the owner: Central Indiana Security provides a variety of services to secure you and your business. Protecting…read moreproperty from theft and allowing you to have peace of mind is our main goal. We are bonded and insured in helping you accomplish full security.

Very poor customer service. After hour service inadequate, responsiveness poor. Continuity of…read moreservice lacking.

I have had my old alarm with Nelson Alarm for approximately 21 years. I started having some false…read morealarms being sent in lately, and thought maybe, just maybe, after 21 years, it needed some service. And it did. Actually many of the parts had gone to rest and could not be purchased any longer. So, It was time for an upgrade. And what an upgrade it turned out to be. I want to thank Tasha, who pays attention to the customer and the needs and is very informative as to how this was happening at the same time (about) every day...My sales person, Bob Lewis, who understood what I needed, and did not even try to oversell me. and especially our technicians, Rex, and Gus, and Finally their installer Josh. Josh made sure that all devices were operating nicely and I could get any info on the APP that is now letting me talk to the alarm. His training was easily understood and very complete. Would I mention them to anyone? O yes, they are the best. If you go to them based on this review please let them know that Ray V sent you. You will see what I mean. They are priced well, and act quickly if there is a problem! Thanks for listening! Hopefully we'll have a sunny day soon.

Great service come and cut me fob to my car highly recommended…read more Great service and prices

I requested service through Yelp projects on March 3rd at 2:50 PM. Three minutes later, a guy…read morereplied back with one word "phone." I then replied back asking if he meant he needed my phone number and I then provided it. He then replied back that he would call me to discuss and then he never did. On the 7th, I sent a few more messages showing photos of the locks that I wanted addressed and did not receive a reply back and still never received a call either, so I went with another company. Hopefully other people have a better interaction than I did... was very disappointed that this is a yelp approved company and he basically ghosted me. Not very professional. He definitely could've given the common courtesy to reply back saying he didn't wanna take my job. Unsure of the value, as I didn't even get an estimate on the cost. I'm giving two stars just because he did originally reach out right away, but then there was no follow-through.