Made arrangements online before moving cross country in September 2025 Arrived at A-1 and our provided passcode did not work. We called to try and gain access. No one ever called us back. We texted, we emailed, no one ever on site. We wrote letters to PO Box and physical address, nothing. We have never been able to enter the property but they send us a bill every month. The storage lot is covered in weeds. DO NOT USE THEM. read more

They are a scam. I reserved a spot for my camper on line. When I arrived at the location first thing I noticed was the 4 ft tall weeds everywhere. I had a pass code to let me in the gate but the code did not work. I called the number on the gate and it went straight to voicemail. I left a message and to please respond immediately. That was 4 days ago and still no reply. I dropped them like a hot rock. They took my first months rent and I've never stepped foot inside their gate read more

Please, do NOT rent from this storage place if you care about your items. We are a military family and had to find a storage unit quickly for our move. At first, they were nice. Got us a unit in a short time. Moving out was a different story. After about half of our belongings were destroyed due to a leak in the ceiling and mice, we moved our boxes out. I called to confirm that we would no longer need their services the following month and called again after I moved everything out ahead of time. I left a message asking if they would call me back to ensure that everything was taken care of and when I could expect my deposit back. I left the unit cleaner than I found it. Unfortunately, when I called her again the following month, the lady was extremely rude and hung up on me after telling me that she never received my message and that she's not giving my deposit back. By far, the worst customer service that I've received in a while. read more

A-1 Self Storage - Photo of storage unit on move out day - Self Storage Near Me - Bettendorf, Iowa

If I could give less than 1 star I would. First day I got there I came from out of town with 3 vehicles and they didn't even have my unit ready. I get a different unit and keep that one for 4 years. The unit has mice, bugs, etc. Fast forward to May 2023 when I empty my storage unit. They have continued billing me every month. They try to charge for cutting my lock(I didn't leave a lock), for leaving stuff in there(I have video it was empty), late fees, etc. It's now October and they say I owe them $400+ for a unit that's been empty for 5 months. Also when you call them they hang up on you if they don't like what they hear. Absolute joke of a company - stay far away!! read more

Terrible customer service! I have had an account here over a year and have never been late! I pay my bill through auto pay and On dec 1st they decided to withdraw my payment 8 times for the amount of $60.99 completely draining my bank account! I have called every number available at the site with no answer or call back in two day yes they are supposed to be 24hours... then I called the 877 number and they couldn't even get in contact with the site.. I highly recommend choosing a different storage site. read more

Do not rent from here first of all they have a horrible rodent problem there were several several mice in my storage unit and after several several calls they did absolutely nothing!! Second you do everything that they want you to you clean out your unit you leave the lock where you're supposed to and they never never give you back your deposit!! When you first called to rent from them the lady Julie can't answer your phone calls fast enough they want you to allow them to automatically withdraw money from your account after you leave your storage unit of coarse they keep withdrawing the money till you pointed out to them again and again to stop!! This place is super easy to get into and an extreme nightmare to get out of and they literally keep your deposit they never give you back your money!! read more

Do not rent from this facility. They have refused to return my deposit after more than 4 months. They continued to have different excuses while saying my deposit would be returned "soon". I have since spoken with several other customers who had the same experience. read more