Excellent carpet cleaning service. They were quick to respond by email and phone. Their pricing…read morebeat the competing carpet cleaner I called. There were no hidden fees nor was there the constant barrage of upsell attempts I've experienced from other services. Mike did an excellent job at cleaning my carpeting. It was more like having a friend over to clean the carpet rather than a contractor. Mike explained everything about problem areas and shared tips on how to prolong the life of my carpet. There were a few persistent stains that didn't come out entirely but that was due to my neglecting the carpet for six years. Mike brought in two industrial sized drying fans to speed along the drying. Something I've never seen from the competitors. I'm preparing to move out of the region, but if I were staying, Centtera would be my carpet cleaning service of choice from now on. Highly recommended.

Requested their service on a Sunday (last minute request) I have never used Yelp to request…read moreanything but I was pleasantly surprised to get a response right away. He was at our residence within a couple of hours! Amazing job! I would highly recommend his services! We will definitely use again.

We can't say enough great things about Warner Roofing & Restoration!…read more When we discovered a leak in our kitchen, Donell was out to our house that same night to take a look. He was thorough and explained all of our options to us. He was diligent about keeping in contact, sticking to a schedule, and answering all the questions I had. He came to the house and worked alongside the adjustor to document the damage and was quick to get a date set to replace our roof. Working with Warner has been a wonderful experience and I highly recommend them to anyone looking at roof repairs or replacements! Customer service, quality, and efficiency are what you get when you choose Warner!

They installed two roofs for me in 2018 on two different properties. they were recommended by my…read moreinsurance company. One property I picked up over 100 nails after they left and the gutters were not done properly. The second property, the roof leaked within two years and when the ceiling fell in on the porch, they didn't want to replace it and blamed me for not notifying them sooner --like I could've known it was leaking up there. They also did not seal the windows or put the lightning rods back up or seceral of the things that were on the estimate. They did not tell me they weren't doing it. It just came on the final bill that it wasn't done and was removed from the charges. I would never use them again and I tell everyone that I can not to use them. When I complained they told me that they had hired subcontractors. that seems like a them problem, and they were always difficult to work with. When I replaced the porch ceiling, they told me that they would pay for a plywood ceiling. It was in 100 year old house and it was a hardwood ceiling. When I told them that they said they'd pay $400 toward the ceiling. They never gave any money for it. Horrible service, poor communication, poor quality work.

My mother was a hoarder. The house was a catastrophe of jumbled papers, unwashed dishes with food…read morestill in them, and a large pile of things that are too unpleasant to mention in a yelp review. Let's just say it was a genuine biohazard disaster zone. William (Bill) Swawell of Servicemaster was one of the few people who returned my calls and did me the service of coming out to inspect the space despite the miasma. He and his team did a great job processing large quantities of garbage and biohazard waste but were sensitive and careful enough to pick out all of the treasures (ie old family photos, important documents, even loose change) buried amongst it. He has stayed involved with clean up projects and helping me to manage a lot of work that still needs to happen at the house; it is essential to have someone I can trust doing this work since I am out of state and cannot directly supervise. Bill has earned my trust for the quality of his work and equally important his honesty; he refunded the unspent portion of our initial deposit down to the penny. I hope you don't need ServiceMaster...it's a disaster mitigation service and no one wants a disaster. But when (not if) disaster hits you will want a team like Bill and ServiceMaster DSI involved in putting your life, home, and/or business back in order.

We had a sewer line backup and had sewer water throughout our entire finished basement. Jay and his…read moreteam did an exceptional job. Jay kept us informed and communicated every detail with us. He was never annoyed by our questions and did everything in his power to make the process as painless as possible for us. I would highly recommend requesting his team!!

Ken was very easy to work with, he let us know when he was on his way and arrived right on time. We…read morehad some pretty bad stains and did not expect the carpet to come as clean as it did. We couldn't be happier with the results and the service.

This is our third or fourth experience with Ken who is always friendly, punctual, and…read moreprofessional. Great service with a smile.

We recently discovered mold caused by ice dams in a bedroom closet and knew how important it was to…read moreget it taken care of asap. We were lucky to come across high praise on Yelp! for Tyler, owner of Ellipsis Renovation. Tyler has years of experience and is fully licensed and certified in dealing with mold and other types of hazardous materials. He did a thorough evaluation of the situation and developed a detailed proposal. He explained the mold removal procedure at every step so we understood. We appreciated that he was open to questions and such a good communicator. Tyler has high standards for his work and works hard to get the job done. We trust his expertise in this specialized work and highly recommend him.

I've used Ellipsis in the past for mold issues in my garage so when I had another water issue in my…read morelaundry room I decided to have Tyler check for mold there, too. Our house was built in 2000 so after 25 years of occasional leaks it seemed like a good idea to just check. Sure enough, lots of mold under the floor, behind the wall and under the cabinet into the hallway. Tyler salvaged what he could and thoroughly treated the affected areas. Unfortunately it turned out to be a bigger problem than I originally thought it was. Tyler said that often happens - once walls and flooring are removed it's not uncommon to find the problem is way bigger than anticipated. It almost made me wish I hadn't opened that can of worms since I'm now having to have a lot more remediation work done than I thought I would. But...keeping my home mold-free and safe for my family is important. Thank you Tyler for coming to the rescue again! Highly recommended!

I spoke with the owner, Daryl, over the phone regarding an inspection -- the customer service I…read moreexperienced was unparalleled. Daryl requested photos and a description of the issue which we discussed in depth. Even though the service requested was not appropriate for Rapid Response Restoration, Daryl still offered to provide advice and help any way he could. That type of customer service is rare these days -- Daryl is a good and honest man.

I called to ask about some concerning looking areas in my house. Darrell asked me to send pictures…read moreto look at while he was on the phone with me. He was able to suggest to me what he thought I should do, and he said he didn't think I needed mold remediation, and he diagnosed what was going on. It's clear he is very honest because he didn't have to spend that time on the phone with me when he was not going to obtain business. If I ever have concerns about mold in the future, he will be my first call.

LDR did an excellent job with our house fire restoration. They were easy to work with, very…read moreresponsive and kept us updated along the way. Everyone from the company that we dealt with were very professional and knowledgeable. Our home is finished and is beautiful. They they did very good work And we would definitely recommend them.

Every person we worked with in our process of home repair was very helpful and accommodating. We…read morehad to work with insurance and they spent extensive time communicating with us as homeowners and insurance. Expectations were clear and all persons we worked with were professional and courteous.

I Made an appointment for an estimate, I arrived and they never showed up. I waited over an hour…read morethen called their office. I was told the guy I was waiting to see called the office about an hour before and told them IF I CALL the office, reschedule the appointment for next week.

I can't say enough about the Great service I received from this company. The Customer service was…read moreoutstanding. The people were very knowledgeable and explained everything so that I understood what was going to happen. My place looks like nothing ever happened! Thank You Servpro of Rockford!

I solicited an estimate for mold inspection and remediation at 7:30am and roughly fifteen minutes…read morelater Mark reached out to let me know he'd be calling. Then he and Willie were at my house before noon. They displayed excellent communication and integrity, taking the time to educate me about my options and what the state of the basement was. They confirmed with their moisture sensor what we already suspected - that the carpet had dried out already, but was continuing to harbor mold, so we needed to finish ripping it out, which we had started ourselves. They recommended a cleaning product, and since we were already doing the work ourselves, waived the inspection fee and went on to their next customer. I wouldn't hesitate to call them back if we have any remediation needs in the future.

We had an unusual situation where our garage needed cleaned and re-floored. I made an emergency…read morecall to Mark and he came out immediately to assess the damages. He provided timely and professional service from start to finish of project. He made suggestions on new flooring options and kept himself well within budget. His communication from start to finish was excellent, service was excellent, and workmanship was impeccable. We will definitely use their service again and we highly recommend them to anyone!