If I could less than one star I would! Horrible communication. Dispatcher is very vague regarding…read moreestimated costs. Didn't listen to me when I said I was NOT the registered owner of the home I needed entry to. Dispatch DID NOT tell me that I would need substantial documentation before entry could be made. Tech arrived. Rudely parked entirely across the sidewalk. Acted unprofessional and RUDE the entire time. Couldn't communicate effectively in English. Did not listen and persistently and rudely spoke over me. Customer service skills are NILL!

Had to give them a call to unlock a closet door I lost the key for. Chris (their tech) was at my…read morehome within the hour, and the door unlocked under 5 minutes. The pricing seemed fair, but this was my first experience. I wouldn't hesitate to give them a call again.

I came home at 5 pm on Friday to find my key to the front door no longer worked. I got in through…read morethe garage, but, as a single occupant, couldn't leave the next day without leaving a door open. I began calling locksmiths at 8 am on a summer Saturday morning, and one of the Cote smiths (Ben) was first to respond. He arrived 15 minutes ahead of the time he had named, cured the problem in short order, addressed another pr.oblem with the same door while there, and charged a reasonable price. His good work turned a potential crisis into as pleasant experience as possible. I would recommend this firm highly.

Had roof racks without a key that I bought off Kijiji. when I dropped them off to get a key made,…read morethey said it might be a couple days. However within 45 minutes I get a call that the keys are made and ready for pickup. Great fast service and no damage to my item to get it done. Will deal with them again

Jackson is very B E S T to make any Key for any Vehicles in K W region. I hardly recommend…read more Jackson to all my relative's Friends and Specially all Car Dealers. Former used Car Dealer and Professional intercontinental Ex-Boxer.

From the owner: Locksmith Kitchener Waterloo, Locksmith Keys Made, Car Key And Lock, Automotive Key Cutting And…read moreProgramming, Safe Opened, Locks Rekeyed, Locksmith 24/7 Kitchener Waterloo, High Security Locks, Safe Repair, Mobile Locksmith

James gave me a quote for new Buick Regal 2.4L Starter…read moreIgnition Lock Switch Cylinder With Key $425. I explained the key gets stuck coming out and won't go in needing replaced. He cleaned the old one saying it was fixed but didn't move the car and repark being this is when the key gets stuck not coming out from time to time. My husband said all he did was clean the old problem not replacing charging same price yet he told my husband he would charge less but never did saying it's fix when it not. From Denise and Norman

I was in store on 11/13/2024. Job was quoted $155 including tax. When job was done it was added the…read moretax, and credit card payment didn't go through machine, and had to do eTransfer. The receipt they provided with date on 1/29/2023 (found when back to home). Also the car key is not the same function as original one (need to press button for 4 times, instead of 2 times). Do not recommend this company.

After we discovered the maglock in our office building wasn't working properly, and experiencing a…read morescary security issue of an unknown person wandering into our space, I called what seemed like every locksmith in the tri-city area, and nobody was able to come out until next day at the earliest as it was 3pm at the time. After 2h, I stumbled across Luu's on Google, and called, expecting the same response -- but to my surpise, Tony said he could be there in 20 minutes; my hero! He told me to text him pictures of the lock that needed to be replaced, and was on-site within 20 minutes as promised, fixing our lock. Luu's truly saved the day and was extremely professional and knowledgable, something very important when replacing high-security locks in an office setting. They have a customer in me for life and cannot recommend them HIGHLY ENOUGH!

From the owner: At Luu Locksmith Inc., We offer very competitively-priced mobile locksmith & door…read moreinstallation/repair services. We service locally in Kitchener/Waterloo, Cambridge, Guelph, & other nearby communities. We guarantee you a high quality of products & services. We respond right away & take calls 24/7. We Offer: - Automotive Key Cut - Automotive Key Programming - Residential Lockout - Vehicle Lockout - Rekeying & Master Keying - Lock Installation/Repairs - Door Installation/Repairs - Door Closer Installation - Continuous Hinge Installation - Mailbox Lock Installation ...And Much More!