We hired A1 Granite for a commercial project in Regina involving two kitchens. The countertops they delivered were significantly incorrect, could not be installed, and were completely unusable. These were not minor variances -- one did not match their own drawings, and another was undersized by a large margin, eliminating key functionality and making install impossible
Despite this, A1 attempted to place responsibility on us for incorrect measurements, even though the work was quoted correctly (and paid for) off our rough dimensions and they required professional templating -- which is standard in this industry (in fact demanded - quite clearly not accepting customer measurements) When that position was challenged, they then argued it was our fault for approving their drawings, despite the fact that we are not fabricators, their contract does not assign that responsibility to the customer, and we have no knowledge of fabrication tolerances (clearances, blade allowances, wall recessing, etc.), which is exactly why templating exists.
Their explanations continued to shift. They claimed no one was present during templating, despite this being an active office building during business hours with staff and our project supervisor on site. When that was disproven, they then suggested they were instructed otherwise -- without any documentation, and contrary to the quoted and invoiced scope (which did not reflect any reduction in material despite smaller fabricated pieces). Lastly, one of the kitchens they templated was off old cabinets even though we have documentation notifying them that this were to be changed, and again when they were changed and to come and measure (unless they were okay with the risk of going off the renderings we provided). Noone returned to template.
They were hired to measure, fabricate, and install, but ultimately admitted to working from outdated cabinetry and did not properly re-template before cutting. Installation was never completed, and their crew arrived without the necessary tools to even finish the job.
What made this worse was how it was handled afterward. From installers through to Sonia Sandhu and Aman Bathla (office in an entirely different province we had to deal with), there was no accountability. The only "resolution" offered was a partial refund or that we pay additional money to remake countertops that were incorrect due to their own work.
Communication was inconsistent and difficult, and there was no meaningful effort to resolve the issue.
This left us with unusable materials, disrupted operations, and no functioning kitchens, ultimately requiring us to hire replacement contractors and pay for entirely new installations.
I have used this company before, and they previously made a measurement error that had to be corrected.
Bottom line: Major fabrication errors followed by refusal to take responsibility. I would strongly recommend caution before working with this company. read more
