On July 3rd I called the A-1 School of driving. I Inquired about their programs and ask about covid19 and driving time with their instructors. I was told that all of the instructors are available and once my child finishes the 30 hours online classes, I can immediately schedule his driving and it will be 6 hours driving with an instructor. Lady by the name Ellen called me a 2nd time and assured me that their program is fully in schedule and very nicely and pleasantly ask me to pay $450. At 6:30p I paid the money. Today as I was trying to reschedule the drive time it seemed like that the school did not have any drivers available for the rest of the year. I called the Snellville location and spoke with Ellen. I asked her regarding the drive schedule, and before I got to finish my sentence, she cut me off and replied in a very loud voice as she was screaming at me and said, our drivers schedule their time at their leisure, and she said to check the schedule 4 to 5 times every day to find a spot for my child's in person lessons. She also said that most of her drivers are out due to COVID and the rest of her drivers are in vacation. She also indicated that most of her drivers are school bus drivers and with school starting, she does not know when any of her drivers will be available. When I originally called her, she did not explain any of this to me, and when I had specifically questioned her regarding the COVID, she had given me a miss guided answer. At the time of collecting the money she was a different person, and once she had the funds in, she was the rudest, and must unprofessional person I had ever encountered. I asked if I can have my $450 refunded, she told me to go read their refund policy on their website, and she wouldn't tell me what their refund policy was. When I did read the policy it said that a refund can be issued within 48 hours, if there were no service provided. I indicated that I have not received any services yet, and she said, she doesn't care, the request should been made within the 48hr. At the time that she collected the fee from me, she did not explain any of these policies. Please safe your money, time, and run around and send your child to New London driving school. I had send my older child there, and there was no issues like this.The level of unprofessionalism that I experienced today was like nothing I had ever experienced before. The other locations might be good, but please stay away from Snellville location. I would have not given them any stars, but in order to write a review you must select one read more