I really hate giving this company 1 star but reviews are for everyone to get a feel for the entire experience you had with a company with that being said let's get started. Signing up to take the free class was amazing the agents got back to you very quickly and answered all my questions to make sure they got you through the door. I was like wow this is awesome and they are on it. I chose to do the month to month membership to make sure this was something I liked and wanted to stick with before I did a 3 or 6 month membership, boy am I glad I did that.
The way the class is scheduled I can definitely see if you keep with it you will lose a lot of weight and it was fun and entertaining. All the instructors there were extremely helpful and encouraging and I really loved going here so why the 1 star you ask. Getting you in the door and signing you up to take your money is where the communication stops, when you go to cancel this membership it is a run around and no one will get back to you. Like I said I want to tell you about my whole experience.
I got hurt not at this gym but playing softball, since I have had this injury before I know how long it is going to take for my body to heal, since I am on a month to month contract no big deal right, I planned to simply get off the month to month and once my knee was completely better rejoin; no sense paying for 2 to 3 months where I won't be able to work out anyway right, let me save my money. I knew from signing up I had to do a min of 2 months for the month to month which I had no problem with but for month 3 I wanted to cancel my membership until my knee got back where it needs to be so I called in to see what I needed to do to accomplish this.
Now this is where the 1 star comes in... So I call and talk to one of the oh so helpful agents that I talked to when I was signing up and explained to her what happened and asked her what I needed to do to cancel my membership. To which I was told, " You need a note from your doctor." I laughed her out. I then repeated to her what she said to me " So you are telling me to cancel my month to month subscription with your company I need a note from my doctor." because I thought clearly she was not thinking about what she said to me and she repeated yes, so I continued to laugh. I said " Oh really because if I cancel this with my credit card, I don't think I will need a doctor note for that will I??? She then pretended to act confused and said she would have a manager call me back and explain the process, that was last Wed, still haven't received a call from the owner or the manager. The next day I sent an email and told them about what I wanted to accomplish and what was said to me to which I have still not received a phone call. Why do I have to keep reaching out to your company to cancel a month to month membership??? This is completely ridiculous!!!!
Placed a phone call to the establishment this morning talked to someone else about an hour ago and was told the form will be sent to me...let's see how long this takes, it's now been 6 days trying to cancel a month to month contract.... read more