This store has gone 100% downhill. My daughters and I popped in here to get a bag for a gift, and honestly, it was my worst customer service experience at just about any store for a while. I can't remember the last time I was so guns-ho about writing a 1-Star review.
My daughters stated immediately that the store stunk, which it did. The store was not necessarily dirty, but who knows the last time the shelves were clean and maintenanced, of the floor saw water that wasn't accidentally spilled on it. The gift bags were a hot mess. Once upon a time they were neat and organized, but apparently that's too high of an expectation of the current staff and management. I bought a few more items, some of which were fragile, and went to the check out lane.
The girl there was probably one of the rudest people I've had the misfortune of having to experience in public. I walked up and she just looked at me. I said, "Hi, how are you?", and the girl completely ignored me. Literally, she said nothing and looked away. She scanned my items and put the 4 glass items in double bags on the counter. She handed me the receipt and made absolutely no attempt to help me gather the 5 sets of bags that she piled on the counter behind the payment shelf. I'm short and had to go out of the way to reach over the counter to get all the bags, all while she looked at me with impatience because people were lined up to experience her complete disdain for humanity along with me. Has no manager in the history of her working a register ever mentioned the art of simply being polite? Or greeting the customer? Or, I don't know, not being an absolute miserable person to customers?
I can endure a lot of people. Heck! I'm a teacher, so I put up with a lot on a daily basis! But the absolute lack of hospitality and purposeful rudeness is 100% unacceptable at any time. Period. I can drive down the road in either direction and find myself at a Dollar Tree where they not only greet me as I walk in the door, but aren't jerks to paying customers. Both are fairly new locations, and I can find the same quality of items there. And if on the off chance I need a 99¢ Store specific item, I'll find another location. I recommend others do the same. read more