This review is long overdue. I've been meaning to write it for quite some time, but life gets busy…read moreand I kept putting it off. After the level of service I've received from Edgar and his team, though, I felt like they deserved the recognition. I've now had two experiences with this company, and both have been outstanding. The first time, my AC wasn't performing the way it should after another HVAC technician had replaced my blower motor. The system was running, but it just wasn't moving enough air throughout my two-story home. Something still didn't seem right. That's when I called Edgar. He came out, took a look, and within minutes identified the issue. He told me, "It's your motor. It's not blowing strong enough." He explained that he could tell right away because the airflow wasn't what it should be, especially for a two-story house. He said I should really be able to hear and feel the air moving much stronger than it was. What really impressed me was his honesty and professionalism. After diagnosing the problem, I asked him what I owed him for coming out. To my surprise, he told me not to worry about it and didn't charge me anything. I ended up contacting the previous HVAC technician, explaining what Edgar had found, and requested a refund for the motor. I then purchased the same motor that originally came with my system and installed it myself. Sure enough, the moment I installed it, the airflow improved immediately and the system started performing the way it should. Edgar was absolutely right. The second time I reached out, I was having an issue with my AC condensate pump and drain line. I wasn't able to get an immediate appointment because they were booked up, but the technician I spoke with was still incredibly helpful over the phone. He took the time to answer my questions and point me in the right direction. Following his advice, I disconnected the hoses and used my shop vac to clear out the drain line. It turned out the problem wasn't even the condensate pump at all. Once I cleared the line, everything started working properly again, saving me from replacing a part that didn't need to be replaced. Both experiences showed me that this company genuinely cares about helping people, not just selling repairs. Everyone I've dealt with has been professional, knowledgeable, honest, and willing to go the extra mile. As someone who works in the trades myself, I really appreciate companies that operate with integrity. Edgar and his team have absolutely earned my business going forward, and I highly recommend them to anyone looking for trustworthy HVAC service.

Replaced my AC & Furnace. Very professional and high quality…read morework. Great value Highly recommend their service.

They were great people. They came on time. The told what the issue was and repaired it. We other…read morecompanies telling us that the parts are no longer available and we need to replace the whole system. Even tho we had it replaced 7 years ago. Lou and his son were great and honest. Thank you Would recommend.

Overall, I highly recommend Lou's heating and Air for any HVAC needs. Their professionalism,…read moreexpertise, and commitment to customer satisfaction truly set them apart. I will definitely be using their services again in the future!

Andrew was awesome! He came out to look at our AC and was professional, knowledgeable, and very…read moreeasy to work with. He took the time to explain what was going on with our system and went over our options without making us feel pressured into anything. You can tell Andrew really knows HVAC and takes pride in his work. He answered all of our questions and made the whole experience straightforward and stress-free. Definitely recommend asking for Andrew if you need someone to come out!

Integrity was able to come out on a Saturday however they quoted $9,000 to fix what was actually a…read more~$600 (parts + labor) problem. I got a second opinion from Veteran's heating and cooling and it turned out to be the compressor contactor that welded itself in the ON position which I had mentioned to the Integrity technician already. After replacing the contactor etc. the system is working fine again despite its age. I cannot recommend Integrity due to this experience.

I requested service for my AC unit which was blowing warm air. Initial impression was great. They…read morehad great communication and came out for inspection within a couple of hours. The tech was very nice and seemed knowledgeable. The unit was diagnosed with a Freon leak so I agreed to pay over $1500 to charge the system and add a stop leak chemical. By the next day the system was blowing warm air again. I rebooked another service for the following day. Upon return, the tech inspected the system but couldn't find the leak yet found the coils had ice. It was deemed unrepairable and I received a verbal quote for a replacement from the tech but never received it in writing. Consequently, I booked a different service to replace the unit which was considerably less than the verbal quote.

Great experience with excellent communication. Marcus the tech was great - zero pressure. Told him…read morewhat I believed the issue was and he verified it. Also Butler was literally the only company out of approximately 6 that answered my questions when I sent a Yelp request for bids. Every other company was using the shady "oh our tech will get you pricing when they're on site" - like you really can quote what you charge for refrigerant? In my opinion, these are shady practices designed to take advantage of customers who might not be well versed in home repair. Butler is different, the company is honest and will take care of you and do what they say, 1,000% recommend!

Currently working with the AC Guy about my furnace crapping out. Had 5-6 companies come out just…read morecompletely try to screw us over or getting it to work for 1-2 days before shutting off again. We haven't fully resolved the issue, but the amount of effort to diagnose the problem has been great and they are very communicative. Even if we have to ultimately replace the unit, we will be using them.

A couple weeks ago I called the AC Guys to come out and check on a vibration while the AC was on…read more They arrived within the hour and determined a faulted motor. Two weeks later, they can back out and replaced the parts. Now, my AC is quiet and running like new. I can't say enough good things about thier professionalism, expertise and willing to help out their customers. These are qualities I look for when contacting servicemen to enter my home and make repairs. Great values, honest, up front and hard work. Thank you to Bryan and his team.

Reached out to Val from VA Air Conditioning & Heating as a family friend recommended for HVAC…read moreneeds. Val was very prompt given the peak demand season and ongoing heat wave in Southern California. Appeciate the availability to have a technician sent out to diagnose a leak. Val was able to send Jesus (technician) the next day. Grateful there are no upsales and frills on what is needed to be done. Exceeded all expectation and fixed a clogged pipe in the secondary unit in the attic. Price was reasonable. Definitely recommend VA Air Conditioning & Heating for your HVAC needs. I had reached out to 2 HVAC contractors and they were less communicative on scheduling a visit after providing initial information.

I put out a request for evaporative cooler service estimates and received an abundance of responses…read morevia Yelp. VA AC & Heating were prompt but also very good communicators, asking me questions to help facilitate the project for both myself and their business. Everyone was very professional and clear. Their quotes for service and parts were all fair. The technician was top notch. I highly recommend them!

We have had our new HVAC system for a little over 6 months and we are really happy about the…read moreoutcome. Professional staff and installation. Competitive pricing and independently owned. Had our first regularly scheduled service appointment today and it reminded me to give them a shout. Thank you Caribou Team!

Just had our new unit installed. It's been a long time coming. Our unit was over 50 years old and…read moredangerous. They had a big job to do--professional installation and staff. Ask for DJ and Josh.

Juan was super quick to diagnose the problem, and super quick to fix it. We had cool AC in a matter…read moreof minutes, would recommend to anyone in the area!

Juan did an amazing job. Perfect timing for the summer weather coming up. If I can give him 10…read morestars I would!

I called to inquire about purchasing a new motor for my noisy A/C condenser, which sits in our back…read morepatio area. He spent a lot of time to help me find the correct motor that I needed. I decide to have them install it and a new fan blade to quiet it down. He installed them and checked out the system. Since everything was OK, he suggested moving the whole condenser unit to the side of the house away from the patio. He did a great job, and we are so happy with the solution to quiet down our patio. Thanks, and I highly recommend J&M.

Zach Smith was an outstanding technician that explained the whole process of moving my ac unit to…read morethe other side of home with ease and did an amazing job upon completion.