Used Party Pro for a recent panel event, and they were wonderful to work with! incredibly kind and…read moreprofessional. Thanks from OCE!

I would not recommend this place. Rented from this place for my Wedding and it was a nightmare…read more Terri, the sales rep is very unprofessional and also has horrible customer service skills. I spent $11,022.11 and did not expect it to be like this. As you can see from my attached receipt, I rented 12 window walls and 2 solid walls but did not receive what I paid for. Tent and walls were scheduled to be set up on Wednesday for my Wedding on Saturday. On Wednesday, tent was put up but no walls and they were about to leave without letting me know. I had to stop them at my gate and asked why there are no walls. I was told that they have no window walls and that they need to order them and it may not get here until Friday. KEEP in mind, my wedding is on Saturday. They ended up putting crusty solid walls up and told me that they'll come back on Friday to put up the window walls when it arrives. On Friday, I did not get any update whatsoever. So I called Terri, I was told that the window walls they ordered has not arrived yet. Terri said that they'll come out on Saturday morning to set up the walls. HOW IN THE WORLD will they be trying to put up walls the day of my event?? Told Terri it is not possible Saturday and I will not have them come out fixing to intervene my event. So they ended up coming on Friday and put up UNMATCHING shade colors of 1/2 soild &1/2 window walls. I rented walls for a reason! To prevent dust and wind from going inside too much. And for Partypro to have no walls from having to constantly taking the walls up and down it was very irritating. This created lots of dust inside the tent that got everywhere on the silverware's, decorations & Etc. It's unprofessional to offer something that they don't have! The dance floor I rented was not installed correctly and was a hazard (I've attached a photo). They saw it but were too lazy to fix it. Keep in mind, I paid for them to install this. When my sister brought it up to their attention one of employee said they we will have to pay for them to fix it. How ridiculous is this?