Ordered 70 2x4x8' and a solid oak hung door for a bathroom build project.
Lumber quality was fair, at best - at least compared to the extra 2x4x8's I got from Home Depot a little later.
As for the door - quality was fine, it was just the wrong size. I ordered a 32" door, they ordered a 28". When I picked it up, I didn't notice it right away and when I did later & called, I was politely told sorry, nothing could be done since it was already pre-hung.
"The size is right on the receipt," I was reminded.
"It is? Cause I'm looking at it and I don't see it."
"24 by 4," they tell me.
On the receipt, it's written - 2/4x6/8 OAK SOLIDCOR. 2/4X6/8 - clear as day, right? Who can't easily deduce 28" wide out of that?
"Maybe that makes sense to someone ordering doors all day, but I'm not a contractor - I'm just a guy doing a home project. How about using the actual number - 28? That way I could've easily seen it was wrong, since I ordered a 32."
Bottom line, they were polite for the order and unfortunately not at all interested in fixing an issue after the fact, short of making a single phone call. Ironically, I have an entire rest of the basement to do once the bathroom's done - lots of 2x4x8's yet to order, plus plywood, etc etc.
Guess where I won't be ordering any of it from? read more