I booked rentals from this company for my daughter's wedding 7/2026. We booked tables, chairs, tents, marquee letters, a bounce house, high tops and a few smaller items. Our guest numbers were approximately 200 guests. The following is just a small list of the many, many issues that we had with this company.
The contract was for the items to be set up on Friday. Originally we were given a 9 am arrival time. On the day before the setup date, we received a text changing the time to noon, with a reassurance that everything would be set up before our rehearsal time at 5 pm. The tents and other items were not set up by 5pm. In fact, the company was missing part of the second tent. The owner did not give us a solution and she actually left the venue site without talking to us ab out what they were going to do to fix the issue. The tent was a 20 x 40 and they had the front part standing but the back half of the tent cover was hanging on the ground. At 11 PM the owner sent a message that she would return Saturday morning at 8:30 to "fix" the tent. She was not there by 9 to 915 so some of our family members worked on the tent part that was hanging down to prevent it from being such an eyesore. When the owner did not arrive, after 9:30, I did tell her she did not have time to fix it because she would have had to move the tent forward 20-ish feet to line it up with the other tent AND finish setting it up. Unfortunately, she was late and had a "possible fix" not the actual correct hardware. We did not have time to allow for this since we still had to set up for the wedding (linens, centerpieces, etc) and we did not know if she could actually fix it in time for the start of the wedding. But once again all of this was supposed to be done on Friday, but because of their mess up, she was trying to do this on Saturday morning.
Five of our banquet tables had to be set up outside of the tent area since the tent was not completely set up. Thankfully it did not rain!
They did not deliver the dance floor on Friday as scheduled. She returned on Saturday morning (late) with the "dance floor", but brought a dance floor that was spray painted press wood on a subfloor that it did not fit on. We were originally shown a picture of an actual dance floor that was not made up of presswood.
The linens were not ironed for our banquet tables and she forgot to give us the hightop linens on Friday. One bag of banquet table linens were in a trash bag that was ripped. It got dirt in the ripped area as she was pulling the bag out of her vehicle and she brushed it off and said "that's okay". She brought the hightop linens to us Saturday morning (everything was supposed to be done on Friday) in another trash bag. Thankfully, I had already obtained some high top linens from another company because she did not respond to my many text/calls on Friday night until after 11 PM. It took members of our wedding party over four hours to iron/steam the linens for the banquet tables. We did not have time to do the high tops on Saturday morning.
We rented marquee letters that spelled out the last name. The letters themselves were fine, but they would not stand with the stakes that were provided. After multiple letters had fallen, multiple times the owner told my husband to do whatever he needed to do to get them to stand. After trying multiple times to use what the owner had used, they drilled a small hole in each letter and secured them to a larger stake. (The owner originally stood them up and our wedding party only tried to put them back up after they had fallen). Our prople did not do this until about two hours before the actual wedding start time. The owner complained about the hole, although she said "do whatever was needed". The owner also complained that there was water damage to the letters when she was the one that originally stood them while it was raining. The owner knew these letters were going to be used outside and she did not waterproof them. She also complained about three broken bulbs, but the letters had fallen multiple times before she even left the venue site on Friday, after SHE stood them.
She added a charge for the subfloor that was not on our original contract without discussing this with me and then tried to charge me for more items that I did not order.
After all the issues (there were more than just those listed), the owner took zero responsibility for any of the issues. read more