Just wanted to drop in and share what a wonderful experience I had making the switch over to…read moreHawaiian Telcom. Honestly, I'd been with the Spectrum for many years. But when my internet bill went up to $100 a month. I'd had enough. So I stopped by the Hawaii Telcom kiosk in Windward Mall. I met and was helped by Regina Espinoza (she gave me her card to share) . She shared about their program that is only $40/month for high speed internet, the process is locked in for 5 years, this process includes the router AND the first 2 months are free. She didn't have to tell me much more. I was sold at $40/month! She was able to set me up for install the following Wednesday, we decided on a time, afternoon. And we were set to go. On Wednesday afternoon, Robby our installer called to confirm the appointment and to let us know about what time he'd be at our home. Then he called again while he was on his way. My home is in a warehouse, so during the work day, parking can get a little tight. So I called him and told him that I'd make sure that he had a place to park. I had him park in my stall, while I ran some errands. I came home when I knew the parking lot would be clear. And Robbie was leaving to go up the road to make some kind of connection he needed for my install. He came back after a short while. He was very pleasant and courteous. He helped me download the app that I needed to complete the set up, walked me through the app set up and even helped me put my router up, off the floor, so my internet service wouldn't be so spotty. Last of all he asked if I was keeping Spectrum, I told him no way. And asked him if he'd help me take the Spectrum hardware off. He took all the PCs wrapped all the cords and put them on the floor in an easy place for me to get to. I can't express what an excellent level of excellence I received. I'm a very happy new customer and grateful to be "locked in for the next 5 years! " Big Mahalos to Regina and Robbie, for being wonderful examples of Hawaiian Tel com's excellent customer service!

2026-07-05----Original Review: Shiesty company with gaps of…read moreinformation to cover shady sales tactics. If you want to hear a true-crime story, keep reading, if not, just skip to my synopsis in the last paragraph. A seemingly nice salesman walked around our neighborhood making all kinds of sales and speed claims and price claims, et cetera. He managed to wrangle my contact info out of my dear wife so that he could contact me and inform me of my options, and my very first call is an autodial saying that I'm signed up for a service installation at some date and time they decided to choose?!! Then, I start receiving spam emails about an upcoming service install. I call them up and the man on the line with a thick accent is asking me what the name on my account is and I'm trying to explain that I never even spoke with the sales person, much less agreed to any service, much less, created an account with them. I offer my name and nope! That's not it. We finally figure out that they snaked my wife's name and they've now made up an account with her name on it and now they want me to have her authorize me to speak on her behalf?!! So basically we're now in identity theft territory. I patiently but firmly ask to make a formal complaint against this salesman who conned my wife. But surprise, surprise, the system somehow does not list the name of the salesman. (But I guarantee the company would know who to credit with the "sale" if it somehow went through, otherwise, Mr. Salesman would not be visiting houses if he isn't getting paid.) I am told that they will look into it and "if they can figure it out", they will get back to me. After pressing the agent on the phone, he admits that they actually don't really have that info available to them in their system (so obviously, they would have never called me back). Synopsis: This company is basically a black hole of starless (pun fully intended) darkness: lying and identity-thieving salespeople, zero transparency on who sold or setup our "account". It's institutionalized theft. Run, do not walk from them and for the love of Pete, do NOT give anyone who represents them or claims to represent them your contact info- Take a card (if you MUST) and tell them, that WE will call YOU (if/when we lose our minds, forget completely about this Yelp review (and the thousand like it), and are looking to begin a long term, abusive relationship, against our favor). 2026-07-06----Response to Maria (or is it Jode?) from HawaiianTelcom. I don't have time to further detail anything that hasn't already been said. If, however, you can provide proof that your sales people have been retrained to NOT sign people up for service they never agreed to, AND show proof that Hawaiian Telcom has updated their systems to have some transparency by simply allowing their own "help" department visibility into who made the sale, then I will consider revisiting my review. But until then, this is my honest experience and a warning to my friends and neighbors to not give your info to these folks. The lack of accountability seems institutionalized and if so, it would indicate that the apple is rotten to the core.

Great service: clean and quick! Responded immediately and did the job that day After a Costco…read moreinstallation got postponed twice! Recommended for tv install/ mount professional.

Bought a second hand stereo system hooked it up no sound. Called these guys to check it out told…read morethem everything I did and went through the set up to see if they could help me. They checked through everything I did they said everything looked right. They called in their master tech, he came in with a condescending tone he questioned me about my system and how I wanted the system to run. The master tech unplugged some wires and said the receiver is broke and he can't do anything else about it. They charged me $224 for that. So I was sold a broken receiver for $380 and $224 to confirm it was broken, a $604 dollar loss. They said , "call us when you get a new receiver." I asked, will you install it for what I paid today? Thinking since he was charging me for an install but did really install anything. He was like no, I will charge you again.

Great resource for low voltage contractors, fiber, and networks.read more

From the owner: Honolulu Network Cabling and Fiber Optic offers data & voice cabling and network services for…read morecommercial and industrial customers throughout Hawaii. Our telecommunications technicians and contractor's services include, Cat5-Cat5e-Cat6 Cable Installation Fiber Optic Cabling, Termination, and Testing Business Telephone Systems - VOIP (Voice Over IP) Commercial Wireless Network Solutions - Point to Point Wireless Server Room Projects- Build, Clean Up, Relocate, etc Security- IP Cameras, CCTV, Video Surveillance Dmarc Extensions - Cut Overs - Technicians Available Honolulu Network Cabling and Fiber Optic is proud to offer voice and data cabling and telecommunications services to commercial customers throughout Honolulu, Hawaii Kai, Waikiki, Kaimuki, Kailua, Kaneohe, Ewa, Aiea, Pearl City, Mililani, Waipio, Pearl Harbor and surrounding areas.

Adulting can be a challenge, yet on the flip side, the gain of independence is the most amazing…read morefeeling. When you take the step, people can't hold anything over your head, you don't owe em' a thing, nor do they have to be fake any longer to you; true character of those folks show in an instant. #step As my daughter begins her steps to adulthood (18), I love seeing the important fundamentals we've taught her being used. Step one in adulting life, a job...check! Step two, saving your money for key components for your future...check! Step three, enrolling as a full time college student...check. Step four, paying cash upfront for your college tuition...check! Step five, getting your own phone plan and paying your own bill...check! So in this new part of life, -T- Mobile came into play. The process was extremely quick and easy to get her started. Monette, one of the Mobile Experts, instantly greeted us upon entering. She was really quick to help and give the most main points to phone startup costs. I think the one miss they need to point out is what the monthly plan is, what are conditions of phone upgrades etc. I'm happy I was there to assist and show her the important questions and understand the information otherwise she wouldn't of been walked through anything. This was the star loss. Just lack of details and info. It was more sign ya up, pay, and out the door. I literally had to have the manager, Micah, step in to give the true breakdown and details needed. Btw, Micah was AMAZING! Very efficient, knowledgeable, and helpful. The change and bump of info to the new Phone...time it took, oh my. The transfer we were originally told and hour, more like 5, blah. You'll find in store cases and other accessories, but they are super pricey and I recommend you research online for better deals. I'll still stick to good ole' AT&T. ;)

Poor customer service. Very long wait times. Workers were not helpful at all and not knowledgeable…read moreabout their own service.

At first a worker approach me to take my information and told 2 people was in-front of me, I have…read morebeen waiting with my family for more than one hour, we decide to ask if they called me before, his answer was we are slow, then I decide to wait at store, 3 employees have been helping 1 family 2 employees. Unacceptable

Walked in there and not one person acknowledged me. I just stood there for 5 minutes. Two other…read morecustomers were being helped. At least tell me that you will be helping me after the other customers. I walked out after 5 minutes. This was on 9/1/24 at 12.50 pm. Seriously .

If you need help for PC MAC problems Call them. I seen how…read morethey handle situations and yes I can trust them. I am so greatful for there service. So happy that they are in Manoa too :-) Even after support is awesome. They are the one who can make really good long time relation ship with client!

The service and professionalism I have received for the past 10 years is our standing. I have…read morereferred SOS to several of my friends and customers.

If I could rate this company with zero I would. DO NOT ENGAGE with this company. Run away. They…read moretalk a good story but implementation and service is the worst I have experienced in 30 years in business. The call the center is in the Philippines. When you need local help you need to go through layers of "so-called" offsite help. When you need a tech to be onsite especially when doing the cutover. They told us you can do it yourselves. That didn't work and now they are sending a tech over since our phone service still doesn't work when we asked several times for a tech to be onsite. It has taken us over a month from porting to still not having phone service. Their solution is that you have to buy more services which then takes LONGER to implement. I get companies are enamored with saving money with outsourcing, but at the end you end up losing clients with the crappy service. Wake up ServPac. We are trying to help local companies, but you need to step it up!

Be careful before you make a contract with this company. In the terms of agreement it looks like a…read more3 year deal. It's actually written in big letters, but it says 5 years in a smaller letter font in the order sheet. After 4 years in their contract, we had to cut costs during this hard pandemic situation and we are down sizing and wanted to terminate the contract. But they are still asking an early termination fee over $1800. No other communication company recently is asking for a 5 year contract. It's sad... In addition, they raised the monthly fee from $136.07 on the contract to $146.31 without any notice. It is automatic pay from my checking account, so nothing I can do.

Adding the Ring doorbell camera to my home, I've felt more secure and safe. Hawaii Cam Solutions…read morewas a great choice! Their technician came to our home, installed the Ring doorbell, and within 20-30 minutes, our new security feature was up and running! Hawaii Cam Solutions employees are very professional and they offer a top of the line product (Ring doorbell) with installation as part of their contract! It was one of the most simple processes I've ever experienced. I'm very happy with my choice in using Hawaii Cam Solutions to help me upgrade our home security!

I have used Rolden many times.. He has done a great job and is very professional. He is my go to…read moreguy for Network Cabling and Cam Solutions.

The technicians had to come to my classroom to test the internet. They were really polite,…read moreprofessional, and answered all my questions. Their work space was actually cleaner after they left! Thanks guys