Though the location is small compared to other Petco's, the staff is very friendly, helpful and…read moreeasy to locate. The parking is easy as well.

The shelves were a little empty of the popular sizes of the items I was there for…read more They do not allow customers to use the restroom. The staff directed me to a product explicitly saying that was the entire selection. There was actually an entire aisle of other options. But here's the reason I came to Yelp: At checkout I observed that the point of sale terminal and price display screen were non functional during my transaction. I expressed discomfort paying with a card on a screen that could be obligating me to any kind of strange agreements as far as I know because it wasn't working. I requested a different register be opened and a person behind the counter jumped in to say they were all like that. I asked how long they'd been offline and he said a week and I asked when they were expected to be repaired and he said there was a ticket in. Well, ya know what? I find this extremely suspicious. Why isn't the repair of an off-normal POS an absolute priority for this business? They would certainly not let a day go by if it were a risk to them, but this feels like a risk to my own credit security. How do I know there isn't a card skimmer app installed between me and the POS software? How do I know I'm being properly charged? Why isn't my access to information during the transaction prioritized? This is just so sus. I had to do my transaction, but I'll be watching my credit card like a hawk and make sure there are no skimmer transactions. Who wants to shop somewhere that makes you feel like you have to keep checking your account because of fear of skimmers?

My dog has been having some skin issues and his skin wasn't in the best condition, so I was a…read morelittle worried about getting him groomed. But they did such an amazing job! They cleaned him so thoroughly and carefully, and his haircut came out really nice too. I really appreciate how well they took care of him, especially considering his sensitive skin. He looked so clean and fresh afterward! I'm very happy with the service and will definitely be coming back. Highly recommend!

No one could cut the famous bichon cut. Now i am sending my dog several time to this place, my dog…read morefound her beauty and bichon identity.

I just moved to the area and my cat is near death. I was aimlessly pacing the cat aisles, not…read moreknowing what to purchase to nurse him back to health (he's having issues using going #2). I approached Natalie, and she was...... an angel! She spent, at least, 15 minutes with me recommending foods and supplements. This girl KNOWS FELINES! I'll be only going here now to seek her out for help! When I went to check out the cashier, Chris, informed me that if I had the app, I could save quite a bit of money (since Natalie got me to spend $300). Chris assisted me with downloading the app and saving money! He was so kind. So patient. The staff here is phenomenal; which i was not expecting! I will only be going here from now on, even though it's a bit of a drive!

It took 6 hours to get my dog back from a bath and furminator brush…read more Then I had to wait another 20 minutes to pay to receive my dog. After all that there was a tornado of fur in my car on the drive back home.

I am truly floored by the gift, talent, and generosity of Marc Ching. He is a gift to animal…read moreparents and is so committed to each and everyone one of us. He is an angel doing Gd's work and I am not even religious! You feel it. I went to him because I had many health issues with my dog, including cancer. He provided such a comprehensive program to build up her health and manage her cancer. I also told him I was so anxious about her, and he looked me in the eyes and said next time you're anxious, call me. And he meant it And he is a busy man running 5 stores and on call with all - that made me cry right in the consult. It was nice to be seen after months of anxiety and trying to get her protocol on track. He is always there to text and will always help anyone regardless if you buy anything from his store or not. I chose to buy the cooked food which turns out to be the same cost of me buying food for her without cooking or cleanup. She loves it and her gut has never been better (one of our issues he fixed!) I fully vetted oncologists, Holistic and traditional vets, and he's the only one that has really helped her on some many levels and dimensions. My dog is better than she's ever been and I'm so so deeply grateful to Marc. He is the real deal!!

PLEASE BE AWARE!!!!! I have been a loyal customer of…read morePetstaurant for over three years and have purchased food from multiple locations. Until recently, I trusted that I was feeding my dog a safe, high-quality product. I spend hundreds of dollars a month at this place a month. Unfortunately, my most recent experience has left me deeply concerned. My dog has allergies and can only eat bison and venison. After Petstron was out of bison for approximately two weeks, I purchased 20 containers when it finally became available again. Given the cost of the food and the trust pet owners place in companies like this, I never expected what I found. While preparing the food, I began finding sharp bone fragments throughout the meat. Because my dog is small, I always break apart the food before serving it. As I did, I found one bone, then another, and another. This was not just in one container. I found multiple jagged bone pieces in container after container. Concerned for my dog's safety, I spent so much time inspecting and removing what I could find. Despite my efforts, after eating, my dog began choking. It was one of the most frightening experiences I've had as a pet owner. Thankfully she recovered, but it was clear I may have missed one or two small pieces of bones and it had made its way into her food. What concerns me most is that many pet owners may simply warm the food and serve it without inspecting every bite. Had I done that, the outcome could have been much worse. Our pets are family. We trust companies that prepare fresh food to take the necessary precautions to ensure it is safe. Finding repeated sharp bone fragments in cooked food is not something any pet owner should have to worry about. I am sharing my experience because I believe other pet owners should be aware and inspect their food carefully. I would also be interested to know if anyone else has experienced something similar. I WILL NEVER TAKE A CHANCE WITH THIS PET STORE AGAIN!!!!

Well, first of all, I adopted my dog through them. He's adorable…read more Owners are very dedicated to their work in rescue, as well as to being a hub in the neighborhood. If you bring your dog, they'll give them treats and it's a social spot as well Prices are just a tiny bit more than regular stores or especially online crappy places like chewy, but I know that my money is going to a local business that does good work and I always shop there They are wonderful and if you go in there, kindness, courtesy, and I'll freeze sample or two Can't say enough good things about these people

If you know about the owner, you'll love this place. I popped in here 10 yrs ago when I first…read morevisited LA and now I live down the street and thankful it's still around. One of the few dog rescue x store places that holds up well. I know a few and I'm not that impressed. Yes, I sometimes have no idea why I only have 3 things in my hands and spent $80. But I come back at least once a month and buy something that I know is over $5 more here than a regular petco. Don't get me wrong, petco's not beneath me-- they also have nice staff and they keep prices affordable so you can spoil your sweet pet, but it's also important to acknowledge that saving & showing up for animals with decency, is expensive. Gotta support the people who do it for the love of it, not the bank roll.

Wow the owner so nice explain on how to do the flea medication gave us a discount so bless to have…read morecame here

I'm always in the market for local pet supply store to try out, especially if it saves me a 45…read moreminute drive. We searched Yelped and this place popped up. They are located within a small shopping plaza. It was quiet during our visit on a Sunday afternoon so there was ample parking. The shop is a decent size with a mixed variety of brands I'm familiar with and some I am not. They carry Nutri-source which I haven't been able to find anywhere else aside from a pet store in Redondo Beach. They also carry Against the Grain canned food which has one or two ingredients--perfect for our pup that has a sensitive stomach. The owner was welcoming and provided a lot of information. It was our first time and it was a good experience. We will likely be back!

I brought my foster dog here for grooming. She's a poodle and desperately needed a shave. They did…read morea fantastic job of cleaning her up and making her pretty. The prices are reasonable. You can also pick up pet supplies, toys, and various types of bird seeds. *Private parking lot.

They did all the services listed without hesitations or complaints. My baby is a barker and growler…read morelol.. but the blonde lady was able to do it.. thumbs up

My first experience with PetSmart grooming started off rocky. I explained that I have a puppy that…read moreneeds a bath and a haircut over the phone. When I arrived, they asked if my puppy got vaccinated recently, which he did. So I had to reschedule to a different day. Over the phone they only asked about rabies shot and I have a document for that. I wish the staff asked ALL the questions over the phone. The extra trip could have been avoided. During my rescheduled appointment, I booked for an early morning slot. The staff explained it could take up to 5 hours, which sounds extremely long. I called other salons and they also said about 4-5 hours. I guess this is the normal time frame everywhere you go. The groomer did a good job but there are two things she did even though I asked her not to do. My requests are not to cut his eyelashes and I don't want him bald. I was hoping for short fluffy cut, around 1 inch of hair left. When I picked him up, I honestly thought they gave me the wrong dog. I was like telling them this isn't my dog. I had to check for my puppy's special markings to make sure it's him. The cut was so drastic compared to his long fur when I dropped him off. Overall, my puppy is safe, didn't get hurt, and clean. I wished the groomer didn't cut him too short and didn't touch his eyelashes. Overall, my take on PetSmart grooming is: 1) Make an account online. Book grooming through the website. That way you can see an estimate on pricing. Over the phone, they take a long time to pick up the phone. And they are not as detailed over the phone either. 2) Bring a proof of rabies shot at your appointment. 3) Your dog will be clean, but the cut isn't the prettiest. If this is important to you, book another salon that specializes in that specific cut. 4) You will get a text (and maybe a phone call) that your dog is ready for pick up. It took my puppy 4.5 hours for a bath and a haircut. 5) The good thing about PetSmart is that if you book online, there's plenty of availability. I called other salons and a lot of them are booked 2-3 weeks out. 6) The price I paid is comparable to other salons. I'd come back here again if my puppy needs urgent grooming. I don't love that the groomer cut his fur too short (and the eyelashes), but again my puppy is safe, didn't get hurt, and clean.

I brought my English Bulldog, Lilo, to PetSmart for a grooming appointment scheduled for 9:30 a.m…read more I arrived on time, but we were not checked in until approximately 9:54 by a different groomer, who told me that Lilo's assigned groomer, Virginia, had not arrived yet and that she did not know where she was. I left Lilo there expecting her to be groomed as scheduled. At approximately 12:50 p.m., I received a call telling me that they could not groom her. Initially, I was told that the reason was that I had apparently arrived at 10:00 a.m. and that the groomer had to work on other dogs. I explained that I had actually arrived at 9:30, which was the scheduled appointment time, and that the delay in checking in Lilo was because her assigned groomer was not there. At that point, I was given a completely different explanation: I was told that Lilo was aggressive and had charged at three different groomers. This was extremely shocking and concerning to me. Lilo has never exhibited aggression toward people or other dogs, and I have never been told by a groomer that she was aggressive or unsafe to handle. When I arrived to pick her up, a manager escorted me to the kennels because they said they were afraid of her. The entire situation left me questioning whether Lilo was actually unable to be groomed because of her behavior or whether there was another issue, particularly given the conflicting explanations I was initially given. I decided to give another groomer a chance the same day and was fortunate enough to find a small grooming shop in Pasadena that had an opening. I explained what had happened at PetSmart, and they proceeded with the grooming. According to the groomer there, Lilo did extremely well and there were no issues. I understand that groomers have every right to refuse service if a dog genuinely presents a safety concern. I would never expect anyone to put themselves at risk. However, I do expect honesty, professionalism, and clear communication--especially when the explanations for why a scheduled appointment was canceled change during the conversation. Unfortunately, this experience was extremely frustrating and disappointing. I needed Lilo groomed that day, and instead of receiving a straightforward explanation, I was left with conflicting stories and serious concerns about how the situation was handled. Based on this experience, I would not feel comfortable bringing Lilo back to this PetSmart for grooming.

We have a pet leopard Gecko named Sticker. We have had a bit of a challenge driving all the way to…read morePasadena for his food! Then my husband and I went to the Dominoes near our home and we found this hidden gem. They have a great deal on live crickets and it's close to our house in DTLA!

This place is where I discovered my love for aquariums! I'm not sure how I stumbled upon it or why…read moreI decided to go in, but it was during the COVID pandemic that I walked into Sunset Pets and was instantly captivated. I had never had any interest in the aquarium hobby, fish, or aquatic plants before. I had a 1-gallon cube with a sump, but without any knowledge of the nitrogen cycle (don't do this!), I impulsively purchased six bright endler live bearers, two of each color, and a very unfortunate female who had been accidentally shipped with the males. At the time, it was nearly impossible to find female endlers because endler breeders didn't want us to know how incredibly easy it is to breed these fish. A few months later, I had expanded my collection to nine aquariums, each dedicated to raising all the babies my fish had produced. They taught me the basics of cycling and how plants help eliminate ammonia, and I gradually began adding plants to my tanks. Once I had a few cycled tanks, I started keeping new species of fish. This shop also sells birds, reptiles, and rodents, but I can't provide my opinion on those because I've only purchased fish, aquatic plants, and fish supplies. They have an incredible variety of plants, tropical fish and cichlids, and even some saltwater fish. I absolutely love this place!

We've been fostering through this shelter, and it's been a great experience. Kelly and Jess are…read morealways so friendly, helpful, and easy to work with. You can tell they really care about the animals and the people who help them. We're so glad we found this place!

My wife and I genuinely love this place and have always enjoyed visiting. The staff is usually…read morefriendly, and it's clear they care about the animals. However, we've run into the same issue multiple times, and it's become frustrating. Whenever a new group of kittens arrives, it seems that staff members are able to claim or adopt them before customers even have a chance to view them or express interest. We've experienced this on more than one occasion, and it leaves us feeling like customers aren't being given a fair opportunity to adopt some of the animals that come in. I understand that employees may also want to adopt pets, but when customers are actively looking to adopt, it doesn't seem fair for staff to have first access while they're working. In my opinion, this is a policy issue that should be addressed to ensure everyone has an equal chance to adopt. We still like this place and appreciate what they do, but this is something that has significantly impacted our experience.