I always try to support Black-owned businesses, which is why I'm especially disappointed that this experience didn't sit well with me.
I arrived on time for my appointment, but the nail tech wasn't ready, so I waited in my car for about 20 minutes. While that wasn't ideal, I was willing to be understanding.
I booked a fresh set, but because she said she didn't have enough time, she filed my acrylic nails down so much that it was actually burning. Instead of removing the acrylic properly, she placed Gel-X directly over my existing acrylic without asking if I was comfortable with that. When I asked whether my nails would look bulky and if the set would last, her response was, "To be honest, I've never done this before."
Mind you, this was for my birthday. I asked what service I had originally booked, and she confirmed it was a fresh set. When I asked when she would have time to do it correctly, she told me to come back another day because she had an event to attend. She then sent me to another nail salon to have her mistake soaked off, which I had to pay for out of pocket.
When I returned for the follow-up appointment, she texted me beforehand asking me to be on time. Ironically, I arrived on time, and once again, she was not ready. To make matters worse, I was charged an after-hours fee due to scheduling issues that were not my fault.
Professionalism, communication, and respect for a client's time are important. Unfortunately, this experience fell far below my expectations. I hate leaving negative reviews, especially when I genuinely want to support Black-owned businesses, but I cannot recommend this service based on my experience. read more