Alexa and Crystal are the most attentive, caring staff that I ever experienced living in an…read moreapartment complex. Island square is a perfect location to live, from easy access to highway, to grocery stores and restaurants around. To top it the neighbors are very nice and we have made friends for life here in the community. We love breaking bread with neighbors whom are our close friends now and it's all thanks to good management of island square for keeping a healthy, safe and thrilling environment for residents to live in.

We've stayed at Island Square for 1 year. 2 years after moving out I received an email from…read morecollection agencies about 70$ payment for some utilities, I never received any email about it from island Square before. The billing office of the complex never responded to my request to resend me the copy of the email, they never sent it earlier, just simply decided to waste my credit record ! The entire year we didn't have access to the pool, it was on construction, access to common guest house was open for 3- 4 months before that went on construction. Our apartment was facing the streets, therefore it was very noisy. We had 2 incidents of water coming out from the kitchen sync and had to deal with it in the middle of the night ourselves since we couldn't reach any maintenance people at night. I'm very relieved to not live there any more.

I've been helping a friend search for an apartment, and working with Myra has been an absolute…read moredream! She is incredibly knowledgeable, patient, and truly goes above and beyond to make the process seamless and stress-free. From the moment we met her, she made us feel heard and understood, taking the time to learn exactly what we were looking for. What really sets her apart is her genuine care and passion for what she does. she wants to make sure her clients find a place they can truly call home. If you're looking for a leasing agent who's kind, efficient, and an all-around superstar, look no further than Myra. I can't recommend her enough!

Fantastic community. I've lived here for 4+ years and did not once think of moving anywhere else…read morewhile in WA. The location is prime and walkable to the rail, grocery stores, shopping, etc. Amy, Maya, and the team are extremely friendly and super responsive to any questions or concerns; They put the needs and feedback of the community in mind with all the things they do-- From planning social events to enhancing the package delivery experience. I would totally come back to Metro 112 in a heartbeat if I return to WA :)

I've lived on the property for several years so I guess it's time to push out a review! Why have I…read morestayed? Why do people keep going back to Disney? It's the employees! I'm serious, the office and maintenance staff people are awesome! The 3 office young ladies (40's isn't old) are very nice and smile. They always try to assist if you have an issue and even listen to your complaints when you know they can't do anything about it. At least I feel better after bringing something up. I really appreciate their work in organizing and keeping our packages safe, taking on inconsiderate residents, and coming up with resident events. The maintenance guys are awesome too! Kevin will be missed but Jay has stepped up and has taken over as the person who never stops moving! I'm very impressed about how much these guys are able to accomplish in a single day. They are always running around knocking stuff out. Again, they're always friendly and smiling. They are all just good people to be around. Ok, ok, there has to be something that you don't like right? Absolutely! If I owned the property, I would have made different decisions on where to spend my budget. It's not just about the facade of the building but the internal workings that also matter. That's if you want to keep people paying a premium to live here. It has to be cheaper to keep a resident than to flip the unit. It's advertised as a luxury apt complex so it should deliver. Where do I start? They spent a lot of money on the A/C units but the hallways are still hotter than they were with the old system. Fix the hallways and tint the hallway windows. It's normally 90 degrees with the A/C on! It's terrible. I'm sweating by the time I get down to my car. We have the slowest elevators that I have ever used in my entire life. They are terrible. Plus 1 door is rubbing pretty bad. Instead of fixing them, we received new low-light, light fixtures in all of the hallways. They had to go back and install recessed lighting due to how dark it was. The new mirrors in the elevators remind me of Las Vegas and they are still terrible. The NE corner emergency stairwell of the open/upper parking garage doesn't lock so you'll find a transient living at the top of the stairwell every couple of weeks. It needs to be secured or another door added so people can't go up the stairwell. The worst is the EV parking. I don't think the electrician did a very good job. There are only 3 spots left. I believe 2 of the spots are on the same breaker so if a non-Tesla vehicle tries to charge, it throws the breaker. Oh yeah, they 100% need to install wifi in the garages. We can't update our vehicles. Hey, it's the new EV world order. Here's a funny one. There's a cool looking bridge with what appears to be a roof for residents to use that connects the 2 buildings. It just looks like a roof but there's no roof! The beams were never covered so you'll be wet when you're trying to cross. The pool has been leaking into the parking garage for over a year so we're out 2 parking spaces. The waterfall feature for the hot tub no longer works so we've missed out on that for several months. The noise would drown out some of the noise created by people at the pool. Something else that I don't like about the property are the junk charges. For instance, you receive an electric bill for your unit then you receive another electric bill from the property for the property! That means the renters are paying for the common areas by being forced to split up the electric for the hallway lights, hallway A/C that doesn't work, the pool, EV charging, etc. My monthly common area bill has steadily increased. I'm paying the highest rent in the area. You guys pay your own electric bill. The parking is definitely the highest I've had to pay at $150 a spot. Honestly, if it wasn't for the staff, I would have bought a place on M.I. or in Bellevue already. 5 Stars for the staff and 3 for the owners.

This place is amazing! Everything about it has been hands down top notch. My maintenance issues are…read morealways handled promptly and professionally by the most friendly maintenance crew. The front office people are always helpful and cheerful. I have lived here since 2018 and have never been so happy living anywhere. Celina

The three of us had the opportunity to stay at a studio apartment at the Hadley for a couple of…read morenights. It is conveniently located close to the light rail station (10 minute walk), and there are many restaurants and retail stores within walking distance. My wife and I wanted to see how staying in downtown Mercer Island would be like, and we enjoyed ourselves, even without a car (though underground parking is available in a connected garage, shared with customers of retail stores on the ground floor). The fitness center wasn't great and didn't have an elliptical machine (a Stairmaster though). There is a secure courtyard inside with plenty of space to spread out, along with rooftop access with nice views of Lake Washington and the surround areas.

The leasing agents at this place (the Hadley) on April 2nd called the police on a black man just…read morefor sitting in the lobby. the black man was not talking to anyone and did nothing to deserve a confrontation with the overpaid and bored Mercer Island cops. I've seen several people whites and Asians sitting in the lobby for hours appearing to be sleeping. racism on (mercer Island).? probably not the biggest surprise in the world. The discrimination, lack of commo empathy and the violation of civil rights is concern if you're a minority thinking to move to the Hadley. The apartments are pretty basic inside anyway (no wow factor at all). With pretentious neighbors and racist/ignorant staff constantly in Karen mode it's safe to say you would deeply regret making this place your home. beware, you have now been warned.

Refrigerator went out and door handle broke. Made a request and it was fixed fast and perfectly…read more Thank you. Repair person also left a detailed note on what he fixed.

Trash is an issue, with garbage constantly overflowing into the parking lot. Security which was…read morebeefed up after multiple car breakins/thefts is seen less and less. Property management is a revolving door. Been dealing with some sort of rodent in my exterior wall starting last winter; hearing scratching and chewing at night to the point where its hard to sleep. Cat goin crazy for it. Theyve already had an exterminator out twice and both times things got better for a few weeks or even months, but the problem came back. Now I can even smell kind of a musty gross funk from that wall. It seems to me a rodent(s) has been calling my wall home for a while now. Apparently there is only one exterminator in all of eastside because Im told to get one out here a third time is going to take a full 7 days. Just seems like a fairly big repeat issue to drag feet on.

The best rental community here on Mercer Island. We moved from SoCal and lived here for 4+ years…read more The management and maintenance staff here are professional and go above and beyond what we could ever ask for. Kisaol and Shannon knew us by name and were never too busy to answer a question, deliver a package, or to say hello. The apartments are furnished very well (i.e. quartz counter-tops, stainless steel appliances, in unit high-efficiency washer and dryer). The price may be a bit higher than others but you get what you pay for especially if you're looking for luxury. Because this community is so new, everything is high efficiency. Even during the winter months, the most we've paid for electricity has been less than $35 dollars/month. As with any rental community there will be repairs and maintenance (i.e. burnt out light bulb). The maintenance service is done all in house (no outside contractors) so we knew and trusted who they sent to do our repairs. They are very good about getting things done within 1-2 business days. There is gated and reserved parking and we never in our 4 years had an issue with security. The doors to the building require electronic keys and we always felt safe. The neighbors are friendly and were mostly professionals (physicians, pharmacists, software engineers). We highly recommend this place if you're looking for a luxury community.

Place is filthy. Elevators always broken. Exercise equipment in workout room not maintained…read more Several machines non functional. Common room Television has no internet access, just remove the TV. Difficult to talk with anyone or get answers to questions.

Okay, I have to admit, I have lived at Shorewood Apartments now for 16 years and that doesn't count…read morethe 10 years that I lived here in the 80's and 90's before the initial renovation in 2001/2002. And I have never left a review. However, I want to take the time to show appreciation and acknowledgement to both Shannon & Betsy for their attention to my requests and concerns. Being a property manager is a thankless job - I know - as I did for HOA's and condos for more than 10 years. I got out and moved to construction. That being said - when I have something come up - I know I can reach out to one of these 2 ladies and the concern is resolved. Like the time my living room heater refused to turn off and I came home to an apartment over 90 degrees. Betsy immediately sent Josh out and with a little magic - he was finally able to turn that heater off. Problem solved within 15 minutes of my call to the Resident Center. Now that's service - plus it was just before 5pm. When the building heat was out a couple weeks ago - they got it up and running the same day. These radiators and boilers are tricky but again, great service. Shorewood is a huge community of 645 units. Just a personal thought - if people living there would take the time and "play by the rules" things would run smoother. Examples - Let's not drive the wrong way on a one-way road, try not speeding through the community at 35 mph - pick up after you dog; there isn't a complimentary poop pick up service just waiting for you - keep your dog on a leash, it's the law - abide by the garbage in halls rule - don't leave your stinky can out from Friday morning until Valet Living (Waste) comes to retrieve on Sunday - keep the noise and partying to a dull roar after 10pm. Just a few thoughts that would help the entire community out and allow management to do what they need to do. They are not a babysitting service. Over the years I have lived through 4 different owners/management companies - nobody is perfect but give people a break - they are honestly doing what they can. Being a property manager again is a job that people don't take the time to just say "thanks" when things go right. People tend to only complain - try taking a moment and give one of the gals a compliment. We all like being appreciated and a little thanks can go a very long way!!! Again, thank you Shannon & Betsy - you ladies rock the property management world!!!!

TLDR (but I suggest you read it): I don't recommend moving here. The only good thing about living…read morehere were the maintenance workers (they were super timely and kind). One of our major issues with Shorewood was their utter lack of communication. There were many times that vendors and/or the property management team would show up without proper notice. There were also times when we would receive proper notice, and then they either wouldn't show up or would show up after the date they gave us. For example, the first year we lived there, they did fire alarm testing without any warning/communication at all. Also during the first year we lived there, a flood occurred in our building and we had active construction in our unit/building for 6+ months, but they still raised our rent even when we brought it up with the property management team. Tangentially, during this time, the fire alarm system constantly went off, and it became so reoccurring that some people just stopped evacuating the building and waited in the ear splitting ringing for the fire fighters to reset the system. Going off of the above, some of the contracted vendors that they use are super unprofessional. Some examples of things that we experienced include vendors peeing in our bathroom when we actively have no water (we didn't necessarily care that they used our bathroom, you gotta go when you gotta go, it was the fact that they were there to fix things so that Shorewood could turn the water back on [i.e., they knew our water was off] and the fact there was pee on the toilet seat), leaving their trash in our apartment, and stabilizing the ladders that they're actively climbing on the glass of our window panes. There were also times that we didn't receive updates about when vendors would be working which lead to water being sprayed into our apartment as well as confusion over why there were random men climbing on our balcony. Lastly, I don't know if it was the grounds staff, maintenance, or the office staff, but they started to park their golf carts in front of building entrances more often and would only leave enough space for the door to open, not for people to leave quickly. So in order to actually exit the building, you'd have to open the door, move to let it close, wait for the door to close, and then you could leave by walking around the golf cart. When asked why they parked there, they said, "it's an emergency," but there were open parking spaces that wouldn't been a safety hazard right behind where they parked.

Excellent customer service, the property is always clean and the manager is so engaging. My…read moreapartment is beautiful and I am so thankful for the help I received when applying.

Notice how all the other reviews are from several years ago... There's a good reason they actually…read moregave good reviews. First few years were great (moved in 2016), managers were really nice. Shout out to Mimi, and then Schick, both were fantastic. But after they left things really went downhill. Management was just a lot more unresponsive, less helpful. Maintenance folks were good but of course they depend on management to relay tickets, so that was a problem. Turnover was a real problem as well - some just seemed clueless. The worst thing honestly was after we moved out. Manager was very lazy about how he handled the final inspection and refund of our deposit. I had provided him a new address to send it to and also had mail forwarding so that wasn't the issue, and of course he had my phone number and email address. I called but was simply told it'd be a couple of weeks. Still nothing so I email them multiple times, still nothing. So I just let it go. Fast forward a year and we receive a letter from a DEBT COLLECTOR (IQ Data Inc, a notoriously aggressive and unpleasant debt collector, look up reviews). Turns out the cleaning costs/final utilities cost more than the deposit - but the manager had failed to send a statement of charges, and worse, wouldn't even respond to my multiple attempts to follow up on our deposit/any charges. Instead he just let it go straight to collections... I asked if I could at least be refunded/reimbursed for the interest the debt collectors were charging on top of the original charges, a measly $27, but wouldn't even do this. Be warned, this is the sort of thing you may have to deal with after the move out. Not a rent paying resident anymore so they don't care I guess. There were also multiple break ins in the parking lot even during evenings when the garage doors should have been closed - seems they just left it open because it was easier e.g. for contractors. My car was broken in but nothing was stolen (don't leave valuables of course!), but a coworker who also lived there straight up had his car stolen. It might seem cheap for the location (still expensive of course, this is Bellevue), but it's for a reason. Updating my review since the new manager also broke their promise and ended up refusing to reimburse me.

I have lived here for three months and I really love the Meyden! Especially their whole…read moreteam(service team, leasing team, Manager MT, and New resident manager. ) Manager MT and anyone who working in the front door leasing office are super friendly and helpful. They are always ready to help you and solve your problem. I can feel they really care about your problems and want to make your stay comfortable and happy. I had a package showed delivered but actually the mail man did not delivered to my door or in the locker. Manager MT helped me, we looked every possible corner. Although we failed to find it, he suggests me to send him the proof of delivery and he will help me asking the mailman where the package is. I really appreciate his help for me, which makes me feel much better from the frustrations of finding a missing mail. Besides, their building is concrete so that it is always quiet. They have air conditioning and they have great places for BBQ, game, party. And they have a gym. I like their decorations in the lobby and hallways. They have a lot of lightning in the room so you may not need to buy several floor lamps. I love their kitchen island, which save me buying a dining table. There are 7-11 and CVS next to the Meyden; and a 5 mins walk to Safeway. So it is convenient! Also, the downtown park are great for walker, jogger, dogs; the beach park has a stunning view all season, and super fun water sport time in the summer. The Bellevue square could be a great shopping place. And the Bellevue art museum is about 10 mins walking. I love living here and I recommend to live at the Meyden.

I waited until my tenancy was fully completed, utilities were settled, my move-out refund was…read morereceived, and my account balance was verified at zero before posting this review. The Meyden has positives. The location is attractive, the property presents well visually, and some units offer beautiful views. Unfortunately, my actual living experience was deeply disappointing. A significant issue surfaced immediately after move-in involving my AC system and drain line. The problem required ongoing remediation efforts and frequent maintenance access throughout my tenancy. During certain periods, maintenance presence became a near-daily reality, and visit timing often felt inconsistent enough that I rarely knew when someone might arrive. During this process, I experienced multiple occasions where maintenance personnel were inside my apartment before I realized they had arrived. On one occasion, I awoke from a nap to find maintenance personnel in my unit. On another, I had just exited the shower and discovered maintenance personnel already present. Regardless of procedures surrounding access, the unpredictability and frequency of entry significantly affected my sense of privacy and comfort in my own home. I also experienced recurring drain/water odors, repeated notices, inspections, maintenance scheduling, and a general feeling of continual interruption rather than residential calm. Noise was another major factor in my experience. Environmental noise, surrounding activity, and sound transmission between units were all noticeable. Footsteps, pacing, dropped items, and neighboring activity were often clearly audible. One particularly difficult issue involved my piano. My piano was a major priority during my housing search, and I disclosed during touring, leasing, and move-in that I am a longtime pianist who plays frequently. At every stage, I was informed this would not be an issue provided I remained outside quiet hours. I followed those expectations. Despite this, I received repeated complaint communications regarding my playing. After discussing the matter directly, I learned the complaints originated from a single neighboring resident. I verified that I was not playing during quiet hours and obtained written confirmation that piano playing was permitted. Despite this, the situation escalated into direct confrontation from the neighbor before the matter was ultimately addressed. My move-out and lease closeout experiences were also difficult. After providing notice, coordinating logistics, and reserving an elevator, my midweek move-out during normal business hours changed unexpectedly due to an off-site staff meeting, requiring me to personally manage portions of the move-out process that I had not anticipated handling. Additionally, a prior rent accommodation related to the initial AC issue was effectively reversed during the early lease termination settlement, substantially increasing the financial burden of ending the lease. Attempts to negotiate a more flexible resolution were unsuccessful. Every renter will prioritize different things. Based on my experience, I would encourage prospective residents to carefully consider maintenance/access expectations, building noise sensitivity, operational processes, and lease flexibility when determining fit. I would not choose to live here again.