We arrived at the Refinery at about 1:am (flight delay). When we tried to check into our rental, the keypad code we were given did not work. We tried the property contact person, Kaday, but there was no response to numerous texts and calls. During the 30 minutes we tried the keypad over and over we were harassed by numerous intoxicated men. Because we felt the situation was dangerous and there was no alternative, we checked into a hotel up the street. Kady called us back at about seven that morning, very apologetic and said the problem been fixed. She said they would, of course refund our money for the night we could not get in there. She also said if we wanted to stay somewhere else they would refund our money and they understood. However, we checked other options and couldn't find anything that worked at the last minute so we stayed. I spoke with her later that day and she indicated she felt it would be fair if the owner comped us one additional night due to the inconvenience and danger of being locked out in the middle of the night. However, the owner felt it was enough to pay us for the night we weren't able to stay there. Most disturbing of all, the security guard at the hotel across the street told us that this happens all the time and they are always getting guests of the refinery coming coming over there because they can't get in due to the keypad malfunctioning . The owner denies this. I don't know who is lying, but I see no reason for the security guard to lie. I do know that it happened to us and it was horrible. Additionally, our second night there we were kept awake the entire night by a huge party next-door. They had rented to a group of young men (we counted 8). There was loud music banging on the walls, firecracker, poppers, screaming, and open drug use on the shared balcony. The walls are very thin and sleep was impossible. The good news is they were out the next night. So, for a four night stay at the Refinery, we got two nights of sleep. Could have been worse, I guess. read more