This will be my first yelp review, even though I have used yelp the last 5 years!
I want to first say I travel all over US and Canada for work and use yelp on a every day basis when out of town to find food, parks, things to do and get my nails done! I always get a gel/Select Mani and Pedi in each city because I am there about 3 weeks, sometimes twice in the city I am working!
The only reason they got a 1star was because their was nothing lower! Do not go to this place!!!!
Now on with my story!
I called 7 nail places before getting to this store because all nail places around Santa Rosa closed at 7pm and I had just arrived from Chico CA, a long 3 hour drive! And needed my nails done because I had a meeting that evening! All 7 stores kindly said no or said they were book and it was 5:45pm and I totally understood! But, this place said sure come on in, I arrived at 5:57pm and waited till 6:05pm I didn't mind waiting, anything to get my nails done!
As I sat down I saw a lady with a tinny little shirt belly out, showing off her belly ring, not looking tacky or anything, rolling her eyes as I sat down not knowing she was to be one of the ladies doing my nails! She starts to take off my gel nail polish but with a nail machine (like the one that you use to take off fake nails) & grinds the polish down to my nail!! Along with the lady that started to do my feet! I kindly ask please no drills just the gel remover and the pick! They say because im "late" it's fast and the other way takes to long! I said "sorry but It hurts!" The the lady doing my toes starts to pick off the nail polish with her hands, not using any instruments! Agin I ask kindly to use the remover and the pick! They both finally use it and it comes of in 4 mins!!!
Now when I was getting my feet done all of the ladies start talking in a different language and start laughing making me totally uncomfortable! The lady doing my feet switches to another lady and that lady trims my nails and washes my feet! Then They switch back! I notice the lady uses a hot towel, & messages for about 1mins, the same as everywhere but then she skips my foot stub the one reason I get my feet done not even a brush of the bottom of my feet!
Then my finger nail lady says we close at 7pm mind you they been done everything so fast it's now 6:40pm! What they have to stay 15mins laterbecause of me when I had to called and kept apologizing for being so late dude to work!!!! To top it off the lady doing my nails does a Crappy job with polish it's now 7:02pm and she says "all done" I look down and say oh u forgot the lotion/message and she takes the lotion pumps 7 pumps of some greasy lotion on my hand and says "their!" I was shocked! Never have I ever been so disrespected but any nail salon in my life, even when I was 14 and getting my nails done!
To the Lady doing my feet! I totally understand if you were sleepy but could a small smile hurt you I tipped you $3 and you say only $3 so I gave you a dollar more to make it $4 for you having to question your tip even though you did nothing! Another lady did half of the work for you!!!! I almost gave you $2 you work lucky this time! But you lost out!!! If you had done everything correct and took an extra 15 more mins out of your day you would have got a $20 tip like every other person that does my feet!
To the lady that did my nails and spoke to me very rude! I even heard one of your other ladies tell you in English dont be rude! You got a $4 tip to fix your attitude! You lost out on a $25 tip because of the two different colors! Hope it was worth finishing at 7:12pm!
All I can say is I work 13-14 hour days 6 days a week the only time I have is to eat and enjoy a foot message and it sucks to have paid for the worst Mani and Pedi I have ever had!
I have always been respectful to people and tried to do right by these ladies by calling first and being apologetic for my late arrival!
Do unto others as you would do yourself! read more