7-Eleven
7-Eleven Photos
Business Info
7-ELEVEN ATMOSPHERE
What's the vibe?
You might also consider
More like 7-Eleven
Recommended Reviews - 7-Eleven
Start your review...
Reviews With Photos
It was a beautiful day when I walked into the 7-Eleven on 170 E Spring Valley in Richardson! Upon entering the store, I immediately saw the cashier talking down at the man in a wheelchair, and I sensed the negative energy. As I walked past them and got into line, the man, having said nothing to my knowledge, rolled towards the door empty-handed. I got out of line to open the door for him, and he left, still without saying a word. When I returned to the counter, I smiled and asked the same cashier how she was doing, and she told me that she never wanted that man in her store again! I was surprised at her response but dropped it and asked her for six packs of Marlboro Light 100's Special Select, as I always do at every 7-Eleven I go to. 7-Eleven has the best price overall, and that's why I buy them there. If you buy 2 (or more) packs of these and use your Rewards, you can get six packs for under $40. There's a promotional sign in front of them stating the price per pack (after the previously mentioned discounts) for $6.18. She got the cigarettes, rang them up, and the total was $42.74. I immediately caught notice that this was more than I normally pay, but wanted to be certain before I said anything. She handed me the sack but didn't offer a receipt, so I asked for it. I walked out and got into my car, where I opened my phone's calculator and did the math. Sure enough, I was overcharged, paying $6.69 per pack! I walked back into the store and got behind the man she was ringing up, and she said, "Do you have a question?" I said, "Yes, but I'll wait until you're finished with this customer." She said to the man, "Go back to work!" twice. He told her he was trying to. (Another odd exchange.) He paid and left and politely said I didn't think I was charged correctly and showed her my calculations on my phone. She immediately got defensively offensive and began talking in circles about the Rewards discounts having already been added and handed me her calculator, saying, "Use this!" twice. I told her both times I didn't need one as I had one. I pointed to the promotional sign to prove what the price should have been, but she wouldn't look at it and was seemingly attempting to confuse me with nonsensical reasons why I was wrong in a bullying manner. I remained calm and continued to ask her to look at the sign. She finally looked but went and pointed at the one next to it instead, and I had to repeat three times that it was the one next to it. She clearly did not want to acknowledge it. She walks back to the counter and demands, "Where are your cigarettes?" Totally confused, I said they were in my car. She told me, "Go get them! I'm going to refund them!" I went back and got them and gave them to her and then spent the next 10 minutes standing there while she attempted to refund the purchase on the debit card I used. She tried five times on that register, four on the one next to it, and each time I had to re-enter my phone number, and she would have to input a long number the register gave her, all to no avail. After the ninth attempt, she looked at me and accusingly stated, "It's declined!" I said, "That doesn't make sense. It's a credit!" She then says, "Let me go get my boss!" (I thought he wouldn't be there until the next morning?) She leaves and walks into the refrigerated area, and by this time, I had noted her name. Her name Is MATY. Maty and a man in a winter coat emerged from the door of the refrigerated area, and he walked up to the register and, without greeting me, or saying anything at all, went thru the same actions Maty had done to refund my money. Five times. I had had enough by then and told him I had places to be, I'd spent 20 minutes in there, and I would still need to stop at another 7-Eleven to get cigarettes! He then started the same nonsense about the Rewards and rang up two packs to prove his incorrect nonsense. The total was $13.38. I said, "Ok!" and divided $13.38 by two, which resulted in $6.69 per pack! I said, "That's 51 cents over per pack!" He handed me the bag of cigarettes, reached into his pocket, and handed me $4. I left the store promising this review with a shoutout to Maty and said, "See ya never!" I don't know if they're intentionally scamming their customers, but I do know that their interpersonal relationship skills could not be any worse, and Maty should be fired.
5 months ago
4 months ago
1 year ago
4 years ago
It was a beautiful day when I walked into the 7-Eleven on 170 E Spring Valley in Richardson! Upon entering the store, I immediately saw the cashier talking down at the man in a wheelchair, and I sensed the negative energy. As I walked past them and got into line, the man, having said nothing to my knowledge, rolled towards the door empty-handed. I got out of line to open the door for him, and he left, still without saying a word. When I returned to the counter, I smiled and asked the same cashier how she was doing, and she told me that she never wanted that man in her store again! I was surprised at her response but dropped it and asked her for six packs of Marlboro Light 100's Special Select, as I always do at every 7-Eleven I go to. 7-Eleven has the best price overall, and that's why I buy them there. If you buy 2 (or more) packs of these and use your Rewards, you can get six packs for under $40. There's a promotional sign in front of them stating the price per pack (after the previously mentioned discounts) for $6.18. She got the cigarettes, rang them up, and the total was $42.74. I immediately caught notice that this was more than I normally pay, but wanted to be certain before I said anything. She handed me the sack but didn't offer a receipt, so I asked for it. I walked out and got into my car, where I opened my phone's calculator and did the math. Sure enough, I was overcharged, paying $6.69 per pack! I walked back into the store and got behind the man she was ringing up, and she said, "Do you have a question?" I said, "Yes, but I'll wait until you're finished with this customer." She said to the man, "Go back to work!" twice. He told her he was trying to. (Another odd exchange.) He paid and left and politely said I didn't think I was charged correctly and showed her my calculations on my phone. She immediately got defensively offensive and began talking in circles about the Rewards discounts having already been added and handed me her calculator, saying, "Use this!" twice. I told her both times I didn't need one as I had one. I pointed to the promotional sign to prove what the price should have been, but she wouldn't look at it and was seemingly attempting to confuse me with nonsensical reasons why I was wrong in a bullying manner. I remained calm and continued to ask her to look at the sign. She finally looked but went and pointed at the one next to it instead, and I had to repeat three times that it was the one next to it. She clearly did not want to acknowledge it. She walks back to the counter and demands, "Where are your cigarettes?" Totally confused, I said they were in my car. She told me, "Go get them! I'm going to refund them!" I went back and got them and gave them to her and then spent the next 10 minutes standing there while she attempted to refund the purchase on the debit card I used. She tried five times on that register, four on the one next to it, and each time I had to re-enter my phone number, and she would have to input a long number the register gave her, all to no avail. After the ninth attempt, she looked at me and accusingly stated, "It's declined!" I said, "That doesn't make sense. It's a credit!" She then says, "Let me go get my boss!" (I thought he wouldn't be there until the next morning?) She leaves and walks into the refrigerated area, and by this time, I had noted her name. Her name Is MATY. Maty and a man in a winter coat emerged from the door of the refrigerated area, and he walked up to the register and, without greeting me, or saying anything at all, went thru the same actions Maty had done to refund my money. Five times. I had had enough by then and told him I had places to be, I'd spent 20 minutes in there, and I would still need to stop at another 7-Eleven to get cigarettes! He then started the same nonsense about the Rewards and rang up two packs to prove his incorrect nonsense. The total was $13.38. I said, "Ok!" and divided $13.38 by two, which resulted in $6.69 per pack! I said, "That's 51 cents over per pack!" He handed me the bag of cigarettes, reached into his pocket, and handed me $4. I left the store promising this review with a shoutout to Maty and said, "See ya never!" I don't know if they're intentionally scamming their customers, but I do know that their interpersonal relationship skills could not be any worse, and Maty should be fired. read more
4 years ago
3 years ago
7 years ago
7 years ago
7 years ago
10 years ago
