We visited this popular coffee shop with my family and our toddler for the first time. The space…read moreitself is beautiful, with a large open seating area and floor-to-ceiling windows that offer a stunning view of Mount Rainier. We went on a sunny day, and the atmosphere and scenery were definitely a highlight.
I ordered the Lumberjack breakfast sandwich, which was absolutely delicious, along with a caramel macchiato that I really enjoyed.
Unfortunately, the customer service didn't match the quality of the food. When we approached the counter, it was our first visit, so we took a little extra time to look over the menu. The cashier initially told us she'd be with us shortly, then took our order. Throughout the interaction, she seemed irritated and unapproachable. I understand everyone can have an off day, so I didn't think much of it at first. (This was around 11:00 a.m. on July 2.)
Since we had our toddler with us, I asked if she had any recommendations for what kids typically enjoy. Instead of feeling welcomed, I felt like I was inconveniencing her. We ended up ordering a pastry and a cake pop for our daughter.
As the rest of my family placed their orders, we all noticed the same lack of friendliness.
One tip for future customers: if you're sitting outside, keep an eye on the pickup counter. I checked a few minutes later and saw that only our drinks were ready. After using the restroom, I noticed several food baskets on the counter but wasn't sure if one was ours. I asked the cashier if the basket under my name was my order, and she simply responded with an "uh-huh" in a dismissive tone.
I considered speaking to her about the interaction but ultimately decided to leave and share my experience here instead.
The food, coffee, and beautiful location would definitely bring me back. I only hope the customer service improves because a welcoming attitude would make the overall experience just as enjoyable as the food.