I haven't been to this 7-11 in quite a while. When I got to this location, a Supervisor was loudly being very unprofessional and rude.
She was Extremely Loud and made a loud statement that the customers didn't matter and didn't need to be concerned. Listen. She included all of the customers in the store since she was So Loud. The store was packed and her name was Toi.
She is definitely not understanding that customer service is important and repeat business is important This person should have taken the employee in the back or out of customer earshot. May I suggest more training with emphasis in particular on customer employee relations and conflict resolution.
A policeman was in the store as well shaking his head, everyone in line was shaking their head.
Irregardless of what this young person did, I should NOT be privy to it.
I'm coming to 7-Eleven to get what I need... by the way she was complaining that the store was not stocked that things weren't done in a timely fashion..it was stocked ..as a matter of fact...he was mopping the floor due to the inclement weather..you know to keep unimportant customers like me from slipping falling.
In addition she claimed to be talking to the owner on the phone at the same time.
Be that as it may, she still should have addressed him without the customers having to deal with her severe unprofessionalism and blatant disrespect towards the young maI and us unimportant customers.
Will check on this 7-Eleven in the near future but at this point I have no reason to go back in that store. Maybe you could also give a Kudos to the cashier:, Kai,
who did her job in spite of the drama. read more