This place is the Faulty Towers of 7-11's. The owner is fine, but two of his full-time staff are disgusting - if you wanted to split Basil Fawlty down the middle, these two fit the bill, one manically aggressive, atrociously familiar, and outrageously rude to customers, the other bone lazy, contemptuous of customers to a degree that seems to leap off the pages of a TV script - and also outrageously rude.
That the owner-manager, from Bangladesh, gives work to fellow immigrants from the Middle East and Asia is fine and perfectly understandable - the other long term employee there, a lanky guy from Syria, is as nice as can be, ever polite and friendly, and everything you would expect from an employee. That the other two keep their jobs though beggars belief - if they had a top ten for stunningly rude employees, they'd have to fill it out with ten other people then come up with another list for these two, because they're in a class of their own - they should put their heads down and write a book on how to insult customers in every way imaginable. Clearly, short of raping someone, they'll be kept on no matter what, because they're basically lifers who'll stay on in the job, unlike the usual high turnover of staff one expects in places like a 7-11.
Here's an example of the first guy, who's of medium height, slight, dark of features, thinning black hair, and LOUD - his stock delivery is to use a barking tone to customers, almost as if he's herding people in and out. I went in a few weeks ago, late in the evening, to grab a coffee. The guy was working at the back of the store stocking shelves and clearly didn't like being interrupted. I grabbed the coffee, waited interminably at the counter, until he finally stalked to the cash register and testily let me pay with my card. As I started pulling out some cash to buy some lottery tickets as well he marched off and rounded the counter, and before he could disappear I held up the notes and told him politely that I wasn't finished. He turned around in a fury, went back behind the counter, snatched the notes from my hand, then practically through the tickets at me before walking off again. He picked up a shopping basket that was lying loose to one side, walked up a few feet from me, and angrily threw it at the ground just behind me, near some other baskets by the door. Then he started mouthing off at me in his mother tongue, face to chest (he's a small guy) presumably insulting me, all while a young female customer entered the place and looked at him shell-shocked while he ranted away. As I started walking out I stayed by the door as he turned his angry attention on her, just in case she felt intimidated, and as he backed away from her the look on her face said it all - if that girl ever returns to that store I'll be stunned. I said "good luck" to her and left. I mentioned the incident to the owner the next day and he did nothing, other than make excuses for the guy. Any other employer with a security tape at hand to view would have fired him straight away.
The other one is the epitome of arrogance and rudeness, an individual who sees himself trapped in a menial job that he considers beneath his contempt - as are the disgusting rabble that he's forced to deal with day after day. Like all people of similar temperament, he indulges in petty behavior and a sneering and disrespectful attitude to paper over his seeming servitude and give him some sense of superiority - ignoring customers for as long as possible, keeping them waiting interminably, acting as if they're invisible while walking around doing nothing, and talking to them in a peremptory manner. The guy is also incredibly lazy - if the coffee machines run out you can guarantee they'll remain so until he can pass the chore on to the next shift. He also come up with the most outrageous and insulting behavior to cover for it - I once pointed out that the French vanilla was out on the cappuccino machine and he vaguely pointed at the other coffee machine and said there was some there. I kept going back and forth trying to figure what he was talking about, until I realized he was suggesting that I get a regular coffee and top it up with the French vanilla flavored milks! When I went in later I got the other staff member - the Syrian - to look underneath in the cabinet, and sure enough there was plenty of the French Vanilla mix on hand to put in the cappuccino machine. You can't miss the guy, if you're ever unfortunate enough to use the store. He's about 6', of stocky build, with a pudgy face and short black hair.
Do yourself a big favor and avoid this 7-11. Why allow yourself to be subjected to the record-setting rudeness and abrasiveness of this duo unless you're absolutely desperate read more
