I have been shopping here on and off for a couple of years now. They have some advantages and disadvantages for the consumer. Another reviewer noted that the customer is no longer allowed to look in the back corner where the large and awkward bags of dirt are in a fenced off corner. I can only surmise they may have had some theft issues that led to this decision, however I find it difficult to see how considering the oversized nature of the product and the fence that surrounds it.
That aside, they have been and continue to be very helpful with finding the cause of unhealthy plants or identifying unwanted plants I don't recognize. They have a wealth of organic gardening products. I can find one line of such products at Lowe's and one at Home Depot, but not shelves of it as Shorty's carries. They are also very knowledgeable and helpful in regards to how the products work and what product is the best one for your particular need.
When it came to underground pest control (diggers), they highly recommended a product that did not work for me at all and when I tried to return it, they were very pleasant, but would only provide half the purchase price in store credit even with a receipt in hand after a week or less. I did find a different product elsewhere that finally drove the buggers out. The credit back did bother me a bit, but they are much more helpful and a better resource for knowledge than the big home improvement or big box stores with a garden section, I still take a chunk of my business there. I guess I was spoiled by Lowe's and Home Depot. When I purchase products there, if they don't work and I return the unused portion within thirty days, I receive a full refund.
I like the gift shop, but can rarely enter due to sensitivity to scent and a lot of chemical scent from products wafting through there. If it's a bit of a windy day and their doors are kept open, I can dive in for a few minutes before having to re-emerge for a breath of fresh air.
The quality and variety of pots for plants surpasses that of the box stores, but just as everything else here is pricier, so are they. In the long run however, I find they are worth it. I like that I can purchase eco friendly recycled plant pots there with a drain section built in. I can't think of anything for a garden short of fencing one might need that they don't have or can't obtain. Everyone there is so eager to help, I always feel welcomed and that coupled with the depth of their knowledge and combined experience is why I keep returning.
They have a frequent shopping program, as many shops do nowadays. This consists of earning points that can be redeemed for cash over a period of a couple of months. Then in the ensuing three month or so period, you can cash in your earnings. This helps offset the extra cost of their products. However, the fact that this is a local business and it keeps my money circulating through the local commerce market helps to bring my business back also. There is also an email sign up with garners the recipient with coupons occasionally. They also have regular free gardening classes covering a variety of topics from hardy native perennial species for the garden, to how to attract birds and butterflies. This community service is something I highly reccomend taking advantage of and yet another reason I want to support this local garden shop.
Just a tip, if you are leaving after shopping there and don't want to be forced to turn W onto Mill Plain, head towards the back of the parking lot and turn W in the road just after the speed bump. At the side road you exit on, turn S towards Mill Plain. This brings you to a stop light where you can take a L and head E on Mill Plain. read more