I go to 7Brew back home in Texas all the time. In my 10-15min visit I had the worst experience ever with every single employee that came up to my window. My drink was okay but when my siblings came to the window it was complete ice, which usually I neverrrr complain about ice because I usually like mine really cold anyways but the drink was full of ice and not even full.. I asked if they could "top it off" and they all looked at me like I was crazy... I asked them to just remake the drink but in a large cup and I'll pay the difference. She comes back to my window and tells me my total is $8.....i said i'd pay the difference not for an entire new drink. They said it's "standard" that they take my drink and add extra ice when I ask for them to top it off, which is insane. But the only thing that upset me is that even after they were very rude after every interaction, one girl started laughing and I told her I ain't the one, I even tipped!!! I paid $30 for 3 drinks and one kids drink. I'm not sure why everyone at this stand was on edge today but they had the right customer. I didn't leave until I got the drink I desired. They were upset but I'm not paying $30 for incorrect drinks.
Also not to add I went to this same location a day before and was asked when I got to the front "Can I get a phone number for you?" as if I didn't place my order already and i told her i did.. she had the nerve to say "Oh you're in the wrong lane." like i moved lanes ???? I had been in the same lane the entire time. I don't know if they need to find some new people but every person has been terrible with customer service but I won't return here and I encourage everyone else if you want coffee, just go to Starbucks right next door. You might get less attitude, less ice & no loud music blasting in your ear where they can't even hear what you ordered! read more