Current review: 2025 · 2*
Original review: Over 14 years…read moreago. · 5*
Do you know those upscale restaurants where the waitstaff create a non-intrusive, seamless dining experience? Versus places where some of the waitstaff are "so attentive" they're announcing EVERY arrival to the table, asking how everything is every two minutes? And you spend more time and effort attending to THEIR "service" versus why you came to the restaurant; to enjoy the LIVING of life?
Post new management, and more specifically post pandemic, Saby Dental has shifted from warm personal interactions & the cheeky "marketing" of a warm cookie after each appointment to incessant reminder emails, texts, & calls, repeated requests for a review, and recommending seemingly excessive visits. (No dental problems, decreased build up, yet recommending I come in for cleanings 4 times a year!)
I get that everyone runs their business differently, and even that some customers will appreciate these methods. To me, it feels more like I have to manage their way of doing business rather than them coming alongside me, living life.
I manage my side of the fence by accommodating my anxieties and sensory challenges of going to the dentist. Now, I also need to manage Saby Dental within & beyond the four walls of their business, since they don't seem to consider how they impose on clients. It's more labour than I'm willing to put in for a business.
No, I will not be your outsourced marketing team of 1, by writing you a review after every visit. No, you can no longer reach me by phone, text, or email. You lost that ability, when you didn't respect multiple requests to interact on my terms. I don't want to manage your incessant "give us more business" methods dressed up as "friendly reminders". (The cheeky warm cookie was far more effective.) I want to be respected as a responsible adult, not infantalized or prodded to do your labour (Even considering to engage or ignore is unsolicited labour I didn't consent to). I don't want to manage your doubling down, when you slip past my blocks via new email addresses and phone numbers. (When I haven't been back for a few years!) I don't want to recognize or feel like I'm being funneled into and down your business practices pipeline before, during, and after an appointment. Just see clients as fully human instead of business model pawns.
I've communicated directly (multiple interactions) & indirectly (blocking, withdrawing business). It's still not enough. So, let's try this. I'll use a language that might have more significance to Saby Dental, and leave a negative review.
I not only gave them 5*, back in the day, I told everyone, friend/stranger, how amazing Saby Dental was at every level of care and service. Now, I tell no one.
Saby Dental was my dentist for roughly 20 years. While I've received quality cleanings & checks under Dr. Sandhu's management, I feel more like I'm serving Saby Dental than Saby Dental is serving me. Increasing my visits for no reason? Increasing all communications in frequency, type, & method? Requiring more forms of labour from me to manage your choices? Shifting from 'fellow human' to 'another number' mentality? I'm moving on. Particularly, when going to the dentist already requires a lot of self-care, self-management, & personal accommodations, I don't manage what isn't mine.
