Landlord Jackie A. took advantage of me moving out of state and held $200+ from my deposit for…read moredamages not caused by me. Otherwise, nice staff.

Andy & Julie Bencosme manage a great bunch of brokers and realtors at C21 Village. You are treated…read morewith respect and they are eager to help you get what you're looking for in terms of rentals, investment homes, and/or commercial real estate. When my family goes to look for a house or an investment property, C21 Village is the first place that we go to.

Jason Wei is a serious and reliable partner to work with. I…read moreand my team specialize in staging properties to help Jason's homeowners in selling their property. Jason has always stood in the interest with his homeowners and made sure we provide his properties with top-notch staging quality. We have worked with Jason on multiple listings and recently sold on in Monterey Park as well. I even recommended my close friend to Jason when he was trying to sell his property. Jason came in, made his evaluation, gave his 110% to the property and it closed escrow in less than 20 days over market price. I will refer him to more of my friends or clients down the road! Great Job Jason!

Posting on behalf of my friend:…read more "With the help of Jason, I have successfully purchased two great properties in East Los Angeles close to downtown. Throughout the process, Jason handled everything from gathering requirements, to negotiating with sellers to final payment. He has beyond mastery of the entire process, not only being able to explain every detail but also having the ability to go auto pilot mode and make responsible decisions if you are not an expert. Jason is one of the few agents who actually loves the industry with a passion. He would always put my interest first, advising me to turn down deals that might have yielded a better return for himself. This has led to great return of investment for both the properties he helped to pick and purchase. Because Jason is very connected with the local Chinese community of buyers and sellers, he has a distinct advantage over other property agents - especially in neighborhoods where there are a high concentration of Chinese resident (Orange County, Irvine, East LA etc.). For buyers, he will likely have off the shelf deals that are below market price and for sellers, he will have a long list of interested clients."

This review is only related to Andrew and not the Loeffler team. I recently visited one of his…read morelistings. My husband and I found him to be the most unprofessional agent we've encountered as a potential buyers. He acted as if we were bothering him when we tried to engage him in conversation and even seemed like he didn't want to be there. I am not one to pull the race card, but it was obvious during our time in the house that there was a distinct difference in how he treated Asians versus non- Asians. He was friendly, talkative, and volunteered information without having to pry it out of him. Overall, that experience was very off-putting as a potential buyer. One would expect someone who is trying to sell an expensive home to be friendly, knowledgeable, engaging, and helpful. Andrew was none of these. I hope he gets more training to improve his customer service skills.

5 star service - I have used Team Loeffler for negotiating home leases, purchasing investment…read moreproperties, screening prospective tenants and purchasing personal properties. Pete and Lisa provided personal attention to every detail and completed each transaction as promised. I would recommend the Loeffler Team for all your real estate needs.

When we first met Mike, he explained that his job is more service than sales. Throughout the past…read moreseveral months, Mike has been there every step of the way. He has always answered every call no matter what time of day. We can't speak highly enough of our experience with Mike. We were first-time homebuyers with very little knowledge about how to find the right place. We had a great experience!

I had my agent offered to one of her properties. Peggy Fong Chen is not responsive to her inquiry…read moreabout the current offer status. Did multiple texts and calls. I dont know how she works. My agent would even call her assistant to ask and the assistant does not know any info. How can this veteran agent be like that. Weird.

Peggy and her team were outstanding, helping me through the whole process of house hunting…read more They searched for many houses on the market and found me this place that is perfect for me. This is what I need. I have moved in and have been enjoying this new home. During the process of purchasing this home, Peggy and her team guided me every step of the way, working with the other parties, and locating the right resource for everything that was needed. They were readily available, knowledgeable, friendly, and answer my questions in a timely way. I would recommend Peggy and her team to anyone looking for a professional broker team.

We've been extremely happy with our realtor David Chu. We have worked with David on several buying…read moreand selling transactions for our family. He is truly one of the best realtors we've ever worked with and are glad we found him. He was referred to us by a friend that raved about him. He's very patient and easy to work with. David is also extremely knowledgeable and very honest. If you're looking for a good realtor, then we would HIGHLY recommend using David. Thank you David for everything you've done for us and look forward to working with you in the future.

David Chu recently represented us in selling our single family rental property. It is the second…read moretime that we have called on David for his advice and services and we are very pleased with how smooth the process went. David is a very friendly courteous person who is also honest and very professional. He is an expert negotiator who knows what to do! I highly recommend David and Yasuko Chu if you need a Realtor.

I had the most UNFORTUNATE experience of being introduced to Carolina Ruiz, by a ONCE TRUSTED…read morePERSON, to sell my home. As a SENIOR CITIZEN and a FIRST TIME HOME SELLER, I asked Carolina to EDUCATE me on the PROCESS of SUCCESSFULLY selling my home. I had done initial research and found my home was VALUED at 833k. I told Carolina that I would accept NO LESS than 800k. In March 2018, Carolina INSISTED we list the home at 739k so that a BIDDING WAR WOULD ENSUE. What Carolina DIDN'T DO is EDUCATE me on the CONSEQUENCES should a bidding war NOT ENSUE. Carolina was DETERMINED to sell my home for 739k. This FULFILLED her contract to me in FULL. At NO TIME did Carolina display any interest in meeting MY 800k MINIMUM GOAL. I asked Carolina to CALL me after the ONE and ONLY OPEN HOUSE she hosted. Carolina responded by saying " if I'm calling you i'm not working on selling your house ". At that point Carolina told me, I would get weekly emails with updates. Carolina's conduct was critically UNPROFESSIONAL and MOST UNETHICAL throughout the entire process. Carolina's words from her mouth were in TOTAL CONTRADICTION with what she was having me sign. On August 1. 2018, I trusted Carolina when she said I was signing documents to allow her to put the home pictures on line. The statement is TOTALLY AND DELIBERATELY FALSE!!! I was SIGNING DOCUMENTS TO EXTEND HER RIGHTS TO EXCLUSIVELY SELL MY HOME THROUGH DECEMBER 2018. I had no intention of keeping her as my realtor. I was FIRING as soon as the contract ENDED. LET me make this ABUNDANTLY CLEAR ... CAROLINA DOES NOT meet any MINIMUM STANDARDS when it comes to PROFESSIONALISM, ACCESSIBILITY or TRUSTWORTHINESS. I contacted CAROLINA'S broker, JOHN HOLLANDER by phone, texts and registered mail. I expressed my concerns to him as well. Neither John Jollander or Carolina are receptive to providing any type of positive support during this process. John Hollander did not respond to any of my attempts to resolve my issues with Carolina. When I expressed my CONCERNS about having such a LOW LIST PRICE, Carolina's standard RESPONSE was ALWAYS... the more money you make the more money I make. I asked Carolina to raise the list price to 800k REPEATEDLY throughout the process. Carolina REFUSED my requests. My home is located in a culdesac, a large kitchen with space for a breakfast nook, 3 bedrooms upstairs, 1 bedroom downstairs and 2 bonus rooms, 2 bathrooms, 2 fireplaces, ginormous indoor storage areas. In addition, there's a heated pool and jacuzzi, cement driveway and dog run. all are enclosed by wrought iron fencing. Copper piping from the street throughout. There are 3 carports. I paid 33k in upgrades and improvements. Unfortunately, Carolina's colleague and business partner, the contractor (Morse Construction Services) did such poor work that I had to pay $4, 500.00 to another contractor to fix the caved in ceiling caused by Morse Construction. A three bedroom and two bathroom home a few houses from my home, sold 2 weeks earlier for 925k. Home with fewer bedrooms, no extra bonus rooms, no heated pool or jacuzzi, lacking three carports. The neighborhood these homes are located in is a highly desirable area of Altadena. I received a courtesy phone call from an attorney saying that there is a court hearing regarding the FORCED SALE of my home. I was PERPLEXED because I had no idea what she was talking about. I was informed that I didn't respond to an offer from a buyer that exceeded the asking price of 739k. I then asked the attorney what the amount of the offer letter was. The attorney indicated 745k. I immediately told the attorney that I NEVER RECEIVED that or any other offer letter from Carolina. The attorney called me back the next day and told me the court hearing was CANCELLED. Carolina DID NOT send me the offer letter until after the courtesy phone call from the attorney. The hearing was cancelled because the attorney knew Carolina is the CULPRIT in PURPOSELY WITHHOLDING the offer letter. Carolina wanted the COURT to do HER JOB and FORCE the SALE of my home. Carolina did in fact meet her goal of 745k. The client is NOT THE FOCUS OF HER GOAL After it was all said and done, I lost a tremendous amount of money. Carolina is simply NOT the person you should EVER TRUST to provide you with ANY HOME BUYING or SELLING SERVICES. DO NOT be FOOLED by her SMILE or PLEASANT DEMEANOR. There is NOTHING AUTHENTIC about Carolina UNFORTUNATELY, Carolina has successfully recruited colleagues @ Keller Williams, their families and her friends to provide her with BOGUS reviews. Reviews by fellow realtors and their spouses should obviously be disallowed. I submitted my review of Carolina Ruiz because I want everyone to be AWARE of how Carolina's charlatan character and performance as my realtor caused my tremendous loss. There are no do-overs! My review of Carolina Ruiz is 100% ACCURATE.

Carolina is a great example of a consummate professional!…read more She met with us to determine the appropriate price for my mother's home. Carolina provided accurate data about the homes in mom's area that: were currently on the market, had recently sold and reflected the approximate size and condition. As a team we made our decision. When offers were received, Carolina verified that the offers were credible before she presented them. When presented Carolina articulated the pros and cons so we could, and did, select the appropriate buyer. Carolina is the 'Mary Poppins' for selling homes for seniors! Her briefcase provided contacts for: deep cleaning of the home, estate sale contacts and websites if we desired to sell home items ourselves, termite inspection, notary, she even helped with the sale of the car. As the daughter, Carolina kept me in the loop without compromising her professional relationship with my mom. We strongly urge you to lend your 'senior' real estate to Carolina Ruiz.

Cat Nguyen kept this closing moving!. She was fast to respond, kept everyone updated, and didn't…read morelet anything sit. Closing happened on time. No surprises, no fire drills on our end. If you need an escrow officer who actually delivers, work with Cat.

Dear Janna. I truly…read morewant to express my sincere appreciation for your patience, professionalism, and hard work throughout this very challenging closing. Both the buyer's and seller's sides involved numerous issues. We did not discover the seller's name discrepancies until the Grant Deed signing, and it took nearly four hours to review and correct the names and documents. Shortly after, during the buyer's loan document signing, additional issues arose due to multiple unpaid credit cards, which required a loan amount revision and resulted in another four hours of work. I know this transaction was extremely demanding, and I genuinely appreciate your calm, dedication, and willingness to go the extra mile. Thanks to your persistence and teamwork with the title company, we were able to successfully close this escrow. Thank you again for your outstanding effort and support. It truly means a lot. Warm regards, Anne 12/12/2025